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About ManageEngine ServiceDesk Plus

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.

About Fullstory

Fullstory’s digital experience platform empowers businesses to continuously improve the digital customer experience across sites and apps.

At the core of Fullstory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. Fullstory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes.

With Fullstory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love. 1. Fullstory’s digital experience platform empowers businesses to continuously improve the digital customer experience across sites and apps.

At the core of Fullstory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. Fullstory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes.

With Fullstory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.

About Recite Me

Approximately one billion people globally have a disability and they can often face barriers when visiting inaccessible websites that prevent them from taking an active part in life. The same goes for people who don’t speak English as their first language.
 
Recite Me’s innovative assistive technology makes websites accessible and inclusive through a unique range of features. This easy to use, award-winning software includes text to speech functionality, fully customisable styling features, reading aids and a translation tool with over 100 languages, including 35 text to speech voices and many other features.
 
This innovative software benefits millions of people who currently miss out on online and mobile content; Recite works across all devices, giving everyone the opportunity to use the internet the way it is intended.

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Summary

    No key features associated with this application.

Summary

  • Capture Everything

  • Fast & Intuitive

  • Smart Frustration Detection

  • Modern Frameworks

  • Go Live

  • Click Maps

  • Inspect Mode

  • Share Segments, Notes, & More

  • Integrate With Your Favorite Apps

Summary

    No key features associated with this application.

Pricing

Free

Free
Included in plan:
  • 1,000 Monthly Sessions
  • 1 Month Retention
  • 3 User Seats
  • Session Playback
  • Omnisearch
  • Searchies
  • Identify API
  • Custom User Attributes
  • Rage Clicks
  • Dead Clicks
  • Integrations
  • Fullstory TV
  • Session Sharing

Fullstory for Business


Annual Platform Fee
Included in plan:
  • 100,000 sessions
  • 20 User Seats
  • Inspect Mode
  • Click Maps
  • Domain, IP, Geography & User Agent Blocking
  • Error Clicks
  • Javascript Console
  • Go Live
  • Reflection API
  • Export User CSV

FAQs

    No FAQs associated with this application.

FAQs

    What platforms does this service support?
  • Fullstory supports a variety of platforms, including: native mobile apps for Android and iOS, web browsers, mobile web, and over 70 turnkey integrations with leading platforms.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Fullstory has a dynamic, publicly available knowledge base that houses hundreds of articles to help customers implement, use, and master the product on their own. Customers can also contact support from within their account, by email, or via request within the knowledge base.

  • What are some applications this service is commonly used in tandem with?
  • To view our integrations, visit our Directory subdomain or search for Fullstory integrations online.

  • What is this service generally used for?
  • Fullstory is a behavioral data platform that captures all customer experience data to help companies understand how customers interact with their websites and mobile apps.

    • Identify issues: Automatically uncover issues and opportunities to improve conversions
    • Improve customer experiences: Understand the customer experience behind data points and pinpoint pain points
    • Build better digital experiences: Eliminate pain points for users and generate more sales
    • Prevent fraud: Use Fullstory to help prevent fraud
    • Analyze user behavior: Capture hundreds of events and signals to help you understand the sentiment implied by every action
    • Build predictive models: Train AI with behavioral data synced to your warehouse
    • Watch real-time replays: Improve user experiences with real-time replays

    Fullstory is unique in our ability to ingest every single element of a dynamic page, index them for easy searching and filtering, and provide a platform that anyone at any technical level can derive value. You'll ask a question of your data and the answer will generate new questions you didn't think to ask.
     
    Traditionally (and with other solutions on the market today) you instrument the things you think you want to know. New questions need more instrumentation. Fullstory is the only solution that empowers you to keep asking till you have ALL of the answers you want. No one can match our indexing or our search, which also extends into how we have approached security and privacy from both a web and native mobile perspective.

  • Does this service offer an API?
  • Yes, Fullstory provides APIs for User Data, Event Data, Consent, Data Export, as well compliance APIs like Consent, Get User Data, Delete User (example: automation of GDPR requests).

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Fullstory employs enterprise-grade Role-Based Access Controls (RBAC), which enables administrators to assign permissions to users based on roles within the organization. This feature enables secure control over which areas of the application users can access and what actions they can perform. We have several different user types within the platform.

    1) Admin Users: Admins have full access to view and modify all settings in Fullstory and use Data Export if enabled.

    2) Architect An architect role is best for users who need standard access, plus some admin-like access to settings used for data management. Architects have admin-like access to: Data Export, Elements, Show/Archive Events and Variables in search, View API errors, Manage Integrations, API Key, Webhooks, Managing Pages.

    3) Standard Users: A standard user is best for users who need to watch sessions and create their own analyses. They can create all objects and view all settings but cannot modify settings or use Data Export if enabled.

    4) Explorer: An explorer role is best for users who need to watch sessions and view analyses, but don’t need to save new analyses in the account. Explorers can search for sessions, view objects and sessions, and even create analyses; however, they cannot save their analyses or add them to the account’s library.

    5) Guest Users: A guest role is best for users who only need to watch specific sessions. Guest users can access sessions sent to them via a share link. Within that session, they can view user details and session notes. They cannot access the main Fullstory UI, page insights, or any other settings.

    Documentation here as well for reference: https://help(dot)fullstory(dot)com/hc/en-us/articles/360020624774-What-user-roles-are-available-for-Fullstory-teammates
     
    Team Spaces: Spaces help you organize your Fullstory objects, collaborate with colleagues, and focus on the data that matters most while making sure data visibility is limited to a single team.

  • Who are the main user groups of this service?
  • Fullstory has over 70 turnkey integrations which can be enabled swiftly and easily. To view our integrations, visit our Directory subdomain or search for Fullstory integrations online.

  • Does this service integrate with any other apps?
  • Integrations: Bugsnag, Desk.com, Google Analytics Universal, Google Tag Manager (GTM), HelpScout, HipChat, Intercom, JIRA, Mixpanel, Olark, Salesforce Service Cloud & Sales Cloud, Segment, Slack, Trello, UserVoice, Zendesk, BigCommerce, Magento, Optimizely, Shopify, Squarespace, Unbounce, WordPress, WooCommerce.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
4.95k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
2.88k

Other

Who uses ManageEngine ServiceDesk Plus
  • Personal
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Fullstory
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Recite Me
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Arabic, Bulgarian, Czech, Welsh, Danish, German, Greek, English, Estonian, Chinese, Ukrainian, Turkish, Swedish, Spanish, Russian, Portuguese, Polish, Latvian, Croatian
Regional Restrictions:
No restrictions.
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