ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.
About FullStory
FullStory’s digital experience platform empowers businesses to continuously improve the digital customer experience across sites and apps.
At the core of FullStory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes.
With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Summary
No key features associated with this application.
Summary
Capture Everything
Fast & Intuitive
Smart Frustration Detection
Modern Frameworks
Go Live
Click Maps
Inspect Mode
Share Segments, Notes, & More
Integrate With Your Favorite Apps
Pricing
Free
Free
Included in plan:
1,000 Monthly Sessions
1 Month Retention
3 User Seats
Session Playback
Omnisearch
Searchies
Identify API
Custom User Attributes
Rage Clicks
Dead Clicks
Integrations
Fullstory TV
Session Sharing
FullStory for Business
Annual Platform Fee
Included in plan:
100,000 sessions
20 User Seats
Inspect Mode
Click Maps
Domain, IP, Geography & User Agent Blocking
Error Clicks
Javascript Console
Go Live
Reflection API
Export User CSV
FAQs
No FAQs associated with this application.
FAQs
What are some applications this service is commonly used in tandem with?
FullStory is commonly paired with user's current support system or error monitoring tools.
Does this service offer multi-user capability (e.g. teams)?
Yes, there is a multi-user capacity offered.
Who are the main user groups of this service?
FullStory's main users are support agents amd product teams in SMEs and large enterprises.
Does this service integrate with any other apps?
Integrations: Bugsnag, Desk.com, Google Analytics Universal, Google Tag Manager (GTM), HelpScout, HipChat, Intercom, JIRA, Mixpanel, Olark, Salesforce Service Cloud & Sales Cloud, Segment, Slack, Trello, UserVoice, Zendesk, BigCommerce, Magento, Optimizely, Shopify, Squarespace, Unbounce, WordPress, WooCommerce.
What is this service generally used for?
This service is used to capture all customer experience data in one platform.
What platforms does this service support?
FullStory is a web-based software.
Does this service offer guides, tutorials and or customer support?
Support: Online Support, Help Center, FAQs, Knowledge Base.
Does this service offer an API?
FullStory offers JavaScript API, as well as some secure server APIs.
We have a small team of dedicated Customer Experience software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
