Compare ManageEngine ServiceDesk Plus vs ForeSee vs Waitwhile

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ManageEngine ServiceDesk Plus screenshot ForeSee screenshot view 4 more Waitwhile screenshot view 3 more

About ManageEngine ServiceDesk Plus

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.

About ForeSee

ForeSee is a comprehensive CX intelligence solution that enables companies to gain the whole view of their customer journey, run CX with confidence, allow CX intelligence for all in the organization, and get expert strategy and analysis.

Users can make the most of ForeSee consolidated technology to handle all aspects of their customer experience intelligence from one single platform. It is not always easy to understand complete customer journey, especially in environments full of fragmented processes and systems. Users need a tool that would bring all pieces together, and ForeSee is taking aim at just this problem.

This platform offers the scientifically proven predictive model for CX measurement with the cause-and-effect framework, which predicts future behaviors based on current customers' attitudes. Users of the ForeSee suite also get 360-degree feedback and over 600 benchmark categories.

About Waitwhile

Waitwhile solves all aspects of queuing - from letting guests check in online, showing wait times, and keeping everyone informed via SMS and email. Plus, it comes with a powerful API to integrate with. Forever free to use for 100 guests per month.

Features include:

  • Easy to use waitlist - Manage your waitlist on any device, even without WiFi.
  • Smart messaging - Keep customers informed about their place in line via SMS and emails.
  • Check-in kiosk - Let customers sign up for your waitlist - online or in your store.
  • TV screen waitlist - Show your waitlist on the big screen to keep everyone informed.
  • Customer insights - Capture all your customer visits automatically. Send a campaign to frequent visitors or re-engage old ones.
  • Online scheduling - Let customers schedule bookings and sync appointments with waitlist automatically.
  • Wait time & analytics - Get accurate wait times and learn about your visit trends to improve your operations.
  • API and integrations - Build with our flexible API or use ready-made integrations with 1000+ services.

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Summary

    No key features associated with this application.

Summary

  • CX Measurment

  • Feedback

  • Replay

  • Text Analytics

  • Case Management

  • Ratings & Reviews

  • Predictive Model

  • Priority Index

  • Benchmarks

Summary

    No key features associated with this application.

Pricing

Free

Free
Included in plan:
  • Up to 100 waitlisted guest parties per month
  • Upgrade to another plan anytime
  • Customizable SMS and email alerts
  • Waitlist modified to your needs
  • Assign staff and services
  • Smart wait time estimation
  • Public waitlist and Check-in Station
  • Customer CRM
  • Analytics and Statistics
  • Real-time updates

Starter

$59.00
1 user(s) / month
Included in plan:
  • Up to 1k waitlisted guest parties per month
  • Everything in free
  • Multiple waitlists and locations
  • Bookings and scheduling
  • Add team members
  • Add your logo and design
  • Email and chat support
  • 1:1 help to get started

Business

$159.00
1 user(s) / month
Included in plan:
  • Up to 10k waitlisted guest parties per month
  • Everything in starter
  • Export customer data
  • Phone support
  • Daily backups
  • Whitelabel branding

Enterprise


1 user(s) / month
Included in plan:
  • Infinite guests
  • Everything in business
  • More support
  • Product training
  • Tailor-made features
  • Audit logs
  • Data anonymization
  • Service level agreement (SLA)

FAQs

    No FAQs associated with this application.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Support: Webinars, Knowledge Base, Email Support.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with Adobe Marketing Cloud and Google Analytics.

  • What platforms does this service support?
  • This is a web-based software.

  • Does this service offer an API?
  • Yes, ForeSee offers JSON format API.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Yes, it integrate with multiple business apps.

  • What is this service generally used for?
  • This service is generally used for customer experience analytics.

  • Who are the main user groups of this service?
  • Main users of ForeSee are large brands and organizations — in retail, financial services, government, healthcare, consumer packaged goods.

FAQs

    Does this service integrate with any other apps?
  • 1000+ apps including Salesforce, Slack, Google Sheets, MailChimp, Square and SurveyMonkey.

  • Who are the main user groups of this service?
    • App
    • Automotive
    • Bar & Nightclub
    • Beauty salon
    • Cafe
    • Doctor & Hospital
    • Entertainment
    • Events
    • Hair & Barber
    • Training & Gym
    • Housing & Lodging
    • IT Service
    • Logistics
    • Rentals
    • Restaurant
    • School & University
    • Spa & Massage
    • Store & Retail
  • Does this service offer an API?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • Web, iOS and Android.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What is this service generally used for?
  • Whether you're a restaurant, beauty salon, retailer or event organizer, Waitwhile gives you a smart and simple waitlist with customizable SMS alerts. It's about time to make your customers happier and your business run smoother.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Slack, and Square.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
2001
Based in:
Ann Arbor
Employees:
201-500
Likes:
Followers:
4.73k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
177

Other

Who uses ManageEngine ServiceDesk Plus
  • Personal
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses ForeSee
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Waitwhile
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
Can be localized to every language.
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