Compare ManageEngine Service Desk Plus vs Kayako vs REVE Chat

ManageEngine Service Desk Plus 207 Support & Helpdesk	Kayako 251 Support & Helpdesk	REVE Chat 17 Support & Helpdesk
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Crozscore 87% what is this? User Happiness: 84% Press Buzz: 55% User Trend: no significant changes	Crozscore 86% what is this? User Happiness: 81% Press Buzz: 56% User Trend: interest falling	Crozscore 88% what is this? User Happiness: 89% Press Buzz: 48% User Trend: interest falling
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About ManageEngine Service Desk Plus ManageEngine ServiceDesk Plus is cloud-based, or on-premises ITIL ready version Help Desk software, with numerous features. It integrates ticketing, asset tracking, service catalog, contract management, and knowledge base in one handy platform. Thanks to its capability, this service helps IT support teams deliver premium service to its users at minimal cost. Furthermore, the Standard Edition is free for both the on-premise and on-demand use. It also offers many codeless customizations and integrations with a vast number of IT management apps, helping organizations to boosts their IT sector's reputation among satisfied clients.	About Kayako With Kayako users can expand their helpdesk across different channels, including live chat, web, email, tickets, phone and self-service support. Likewise, they can get insights from their customer support engagements to identify market patterns, buying behaviors, and bottlenecks in the service work flows. It automates helpdesk to manage repetitive queries so agents can focus on more important or urgent tasks. With Kayako agents can also sort, organize, and route emails faster and accurately. Kayako stands out as one of the only solutions that actually integrates email, tickets, live chats, calls (with VoIP integration), self-service and remote desktop support into one virtual help desk.	About REVE Chat REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Flexible ticket management Multiple channel support Solid Knowledge Base Self Service Portal with password security Service Level Agreements Flexible out-of-the-box integrations with 3rd party apps Easy & effective asset management Multi language support coupled with smooth API integration Effective incident and problem management Modifiable help desk system	Summary Multiple Help Desk Reports: Kayako comes with 100 help desk report templates, varying from peripheral overviews to in-depth analyses. Manage and Track Customer Support Tickets: If a ticket goes overdue, Kayako can automatically escalate that ticket: change its priority, assigning it to someone or triggering notifications. Increase Customer Engagement with Live Chat Tools: Kayako's live chat tool is equipped with real-time visitor monitoring and proactive engagement. Intuitive Agent Control Panel: Navigation is organized by channel. Customizable color coding is used to draw attention to tickets that are overdue. Customer-facing Support Center: It lets user's clients navigate content, submit their own support tickets and log in to view the current issue and conversations surrounding it. Custom Fields and Customization: This customer support app can be tailored to user's specific workflow, with custom ticket statuses, types and priorities.	Summary Facebook Chat Integration Voice Call Video Chat Viber Messaging Screen Sharing Visitor/IP Banning Email Forwarding ProActive Chat Chat Monitoring Visitor Analytics
Pricing Standard Free Included in plan: Incident management Self-service portal Knowledge base Multi-site support SLA management Help desk reports Professional $395.00 1 user(s) / year Included in plan: Help desk management IT asset discovery Software asset management Asset inventory reports Purchase & contracts management Enterprise $995.00 1 user(s) / year Included in plan: Incident management Problem management Change management IT project management Service catalog Asset management CMDB (Available only on premises)	Pricing Credit card required: No Case: $24 agent p/mo (billed annually), or $29 (billed monthly). Fusion: $39 agent p/mo (billed annually), or $49 (billed monthly). Engage: $24 agent p/mo (billed annually), or $29 (billed monthly). Free trial: 30 days.	Pricing Starting from: $12.00/month Credit card required: N/A Discounts available for 1 and 2 year subscriptions Standard $15.00 1 user(s) / month Included in plan: ProActive Chat Chat Monitoring Online Visitor Tracking Canned Response Advanced $25.00 1 user(s) / month Included in plan: Live Video Chat Live Voice Call Queuing Advanced Reporting Chat Banner Customization
FAQs Does this service offer guides, tutorials and or customer support? FAQs, Forum, Online Support, Phone Support, Documentation, Webinars. Does this service offer an API? They offer an API available for use. Does this service integrate with any other apps? It integrates with: NetFlow, NCM, Oracle, SAP, Websphere, Desktop Central, OpManager, Advanced Analytics, ADManager Plus, ADSelf Service Plus, Zoho Reports, and others. What platforms does this service support? Cloud, On-Premise, Android, iOS, Windows What are some applications this service is commonly used in tandem with? It is used in tandem with IT management apps. What is this service generally used for? This service is used as a help desk and asset management system. Who are the main user groups of this service? Main users are IT teams, helpdesk administrators, and service desk managers in Large Enterprises and SMEs.	FAQs Who are the main user groups of this service? Kayako focuses mainly on medium to large-size corporations. What is this service generally used for? It is used as a help desk app. What platforms does this service support? Platforms supported: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone, BlackBerry 10. Does this service integrate with any other apps? It integrates with: Mailchimp, Basecamp, Freshbooks, Drupal, Magento , Salesforce Sales Cloud, Joomla, Wordpress, SugarCRM Does this service offer an API? Kayako offers REST API. Does this service offer multi-user capability (e.g. teams)? It doesn't offer multi user capability. Does this service offer guides, tutorials and or customer support? They offer: email, phone support, and helpdesk.	FAQs Does this service offer guides, tutorials and or customer support? Yes Does this service offer multi-user capability (e.g. teams)? Yes Does this service offer an API? Yes Does this service integrate with any other apps? Yes
Vendor Information Founded: - Based in: Pleasanton Employees: 5001-10000 Likes: Followers: 3.63k	Vendor Information Founded: 2001 Based in: London Employees: 51-200 Likes: Followers: 10k	Vendor Information Founded: - Based in: Singapore Employees: 11-50 Likes: Followers: 1.25k
Other Who uses ManageEngine Service Desk Plus Startups SMEs Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Android WinPhone Languages: English, Arabic, Chinese, Danish, Dutch, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish Regional Restrictions: No restrictions.	Other Regional Restrictions: No restrictions.	Other Who uses REVE Chat Freelance Startups SMEs Enterprises Desktop Platforms: Web App Windows Mobile Platforms: Android Languages: English, Arabic, Chinese, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish Regional Restrictions: No restrictions.