Compare ManageEngine Service Desk Plus

ManageEngine Service Desk Plus 0 Support & Helpdesk
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Crozscore 89% what is this? User Happiness: 20% Press Buzz: 55% User Trend: no significant changes
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About ManageEngine Service Desk Plus ManageEngine ServiceDesk Plus is cloud-based, or on-premises ITIL ready version Help Desk software, with numerous features. It integrates ticketing, asset tracking, service catalog, contract management, and knowledge base in one handy platform. Thanks to its capability, this service helps IT support teams deliver premium service to its users at minimal cost. Furthermore, the Standard Edition is free for both the on-premise and on-demand use. It also offers many codeless customizations and integrations with a vast number of IT management apps, helping organizations to boosts their IT sector's reputation among satisfied clients.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Flexible ticket management Multiple channel support Solid Knowledge Base Self Service Portal with password security Service Level Agreements Flexible out-of-the-box integrations with 3rd party apps Easy & effective asset management Multi language support coupled with smooth API integration Effective incident and problem management Modifiable help desk system
Pricing Standard Free Included in plan: Incident management Self-service portal Knowledge base Multi-site support SLA management Help desk reports Professional $395.00 1 user(s) / year Included in plan: Help desk management IT asset discovery Software asset management Asset inventory reports Purchase & contracts management Enterprise $995.00 1 user(s) / year Included in plan: Incident management Problem management Change management IT project management Service catalog Asset management CMDB (Available only on premises)
FAQs Does this service offer guides, tutorials and or customer support? FAQs, Forum, Online Support, Phone Support, Documentation, Webinars. Does this service offer an API? They offer an API available for use. Does this service integrate with any other apps? It integrates with: NetFlow, NCM, Oracle, SAP, Websphere, Desktop Central, OpManager, Advanced Analytics, ADManager Plus, ADSelf Service Plus, Zoho Reports, and others. What platforms does this service support? Cloud, On-Premise, Android, iOS, Windows What are some applications this service is commonly used in tandem with? It is used in tandem with IT management apps. What is this service generally used for? This service is used as a help desk and asset management system. Who are the main user groups of this service? Main users are IT teams, helpdesk administrators, and service desk managers in Large Enterprises and SMEs.
Vendor Information Founded: - Based in: Pleasanton Employees: 5001-10000 Likes: Followers: 3.64k
Other Who uses ManageEngine Service Desk Plus Startups SMEs Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Android WinPhone Languages: English, Arabic, Chinese, Danish, Dutch, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish Regional Restrictions: No restrictions.