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About Malcolm!

Discover a better way to interact with your users. Malcolm! is a set of easy to use tools that lets your users service, interact & engage with you online.

Works with any type of user - Customers, Staff, Suppliers, Students, Residents, Brokers, Affiliates, Patrons... you name it.

Powerful and easy to set up and configure, Malcolm! is also great value for money. Change your business or organisation for the better right now!

About eGain

eGain offers AI-powered solution used by leading organizations worldwide. It is a transformative customer service for supporting online customers and contact center agents. This service helps businesses engage, gain, and serve customers throughout various communication channels.

The suite consists of following modules: eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. The whole package ensures 360-degree customer feedback and reliable information that can improve customer interaction. This way, businesses can offer their customers the option of live chat with support agents.

eGain converts conventional call centers into knowledge-based multichannel customer interaction centers. There is also Artificial Intelligence-powered virtual assistant software, as a virtual agent providing help for website visitors. It is based on the natural language processing technology, that acts as a guide for customers. Finally, eGain Social is a tool that collects data from social media, analyzing visitors' queries and content acting as a single-sourced social publishing, and reputation management.

About Konviare

Konvaire is Muvi's notification management system which helps you create, edit, manage and send multichannel notifications from a single screen. Konvaire uses triggers to manage event-based notifications across multiple channels like SMS, Email, Whatsapp, etc. Konvaire is an instantly deployable solution, best suited for marketing, operations & customer service.

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Summary

    No key features associated with this application.

Summary

  • Streamline and Automate Service Processes

  • Effectively Categorize Interactions

  • Monitor and Track Every Call

  • Integrate Multichannel Customer Communications

  • Complete Customer Information and Interaction History

  • A Common Knowledge Base

  • Intelligent Summarizing of Phone Calls.

  • Comprehensive Analytics

  • Fully integrated with other interaction channels

Summary

    No key features associated with this application.

FAQs

    Who are the main user groups of this service?
  • Any company or organisation who interacts with users - be those customers, staff, suppliers, students, residents, brokers, affiliates, patrons... you name it.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes, on Enterprise plans.

  • What is this service generally used for?
  • Servicing, interacting or engaging with users.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service integrate with any other apps?
  • Yes - thousands of apps and third party services. Ask us if you'd like a particular integration!

  • What platforms does this service support?
  • Web based platform - can be surfaced and used via any web browser and integrated into other applications via embeds, plugins, widgets or API.

  • What are some applications this service is commonly used in tandem with?
  • Customers will often use Malcolm! in conjunction with other websites, CRMs, and contact management systems plus internal systems. Popular integrations are Dropbox, Mailchimp, Twilo, Slack, Zendesk, Google Sheets, Trello, JIRA, Asana and Hubspot.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What is this service generally used for?
  • This service is generally used as a customer interaction software.

  • What platforms does this service support?
  • eGain is cloud-based, hosting, and on-site software.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • Who are the main user groups of this service?
  • Main users of eGain are large companies aiming to provide timely, contextual, and consistent knowledge to consumers across digital & voice channels, touchpoints, as well as agents in contact centers for superior CX.

  • Does this service integrate with any other apps?
  • eGain integrates with call center, business, content, and email systems.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Videos, Customer Forums, Support Portal, Chat, Phone Support, Email Support.

FAQs

    Who are the main user groups of this service?
  • Marketing Teams, Customer Engagement Teams, Support & Helpdesk

  • What is this service generally used for?
  • For sending Email, SMS & WhatsApp Notifications together from a single sreen

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • What platforms does this service support?
  • Email Marketing Tools

  • What are some applications this service is commonly used in tandem with?
  • Customers website or App

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
73

Vendor Information

Founded:
-
Based in:
Sunnyvale
Employees:
501-1000
Likes:
Followers:
2.62k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Malcolm!
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses eGain
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, German, French
Regional Restrictions:
No restrictions.

Other

Who uses Konviare
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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