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About Malcolm!Discover a better way to interact with your users. Malcolm! is a set of easy to use tools that lets your users service, interact & engage with you online. Works with any type of user - Customers, Staff, Suppliers, Students, Residents, Brokers, Affiliates, Patrons... you name it. Powerful and easy to set up and configure, Malcolm! is also great value for money. Change your business or organisation for the better right now! |
About eGaineGain offers AI-powered solution used by leading organizations worldwide. It is a transformative customer service for supporting online customers and contact center agents. This service helps businesses engage, gain, and serve customers throughout various communication channels. The suite consists of following modules: eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. The whole package ensures 360-degree customer feedback and reliable information that can improve customer interaction. This way, businesses can offer their customers the option of live chat with support agents. eGain converts conventional call centers into knowledge-based multichannel customer interaction centers. There is also Artificial Intelligence-powered virtual assistant software, as a virtual agent providing help for website visitors. It is based on the natural language processing technology, that acts as a guide for customers. Finally, eGain Social is a tool that collects data from social media, analyzing visitors' queries and content acting as a single-sourced social publishing, and reputation management. |
About KonviareKonvaire is Muvi's notification management system which helps you create, edit, manage and send multichannel notifications from a single screen. Konvaire uses triggers to manage event-based notifications across multiple channels like SMS, Email, Whatsapp, etc. Konvaire is an instantly deployable solution, best suited for marketing, operations & customer service. |
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Vendor InformationFounded:
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Sunnyvale
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501-1000
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2.62k
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OtherWho uses Malcolm!
English
Regional Restrictions:
No restrictions.
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OtherWho uses eGain
English, German, French
Regional Restrictions:
No restrictions.
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OtherWho uses Konviare
English
Regional Restrictions:
No restrictions.
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