Discover a better way to interact with your users. Malcolm! is a set of easy to use tools that lets your users service, interact & engage with you online.
Works with any type of user - Customers, Staff, Suppliers, Students, Residents, Brokers, Affiliates, Patrons... you name it.
Powerful and easy to set up and configure, Malcolm! is also great value for money. Change your business or organisation for the better right now!
About eGain
eGain offers AI-powered solution used by leading organizations worldwide. It is a transformative customer service for supporting online customers and contact center agents. This service helps businesses engage, gain, and serve customers throughout various communication channels.
The suite consists of following modules: eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. The whole package ensures 360-degree customer feedback and reliable information that can improve customer interaction. This way, businesses can offer their customers the option of live chat with support agents.
eGain converts conventional call centers into knowledge-based multichannel customer interaction centers. There is also Artificial Intelligence-powered virtual assistant software, as a virtual agent providing help for website visitors. It is based on the natural language processing technology, that acts as a guide for customers. Finally, eGain Social is a tool that collects data from social media, analyzing visitors' queries and content acting as a single-sourced social publishing, and reputation management.
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Tracking
Click-to-Dial
Net Promoter Score
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Tracking
Click-to-Dial
Net Promoter Score
Summary
No key features associated with this application.
Summary
Streamline and Automate Service Processes
Effectively Categorize Interactions
Monitor and Track Every Call
Integrate Multichannel Customer Communications
Complete Customer Information and Interaction History
A Common Knowledge Base
Intelligent Summarizing of Phone Calls.
Comprehensive Analytics
Fully integrated with other interaction channels
FAQs
What are some applications this service is commonly used in tandem with?
Customers will often use Malcolm! in conjunction with other websites, CRMs, and contact management systems plus internal systems. Popular integrations are Dropbox, Mailchimp, Twilo, Slack, Zendesk, Google Sheets, Trello, JIRA, Asana and Hubspot.
What platforms does this service support?
Web based platform - can be surfaced and used via any web browser and integrated into other applications via embeds, plugins, widgets or API.
Does this service integrate with any other apps?
Yes - thousands of apps and third party services. Ask us if you'd like a particular integration!
Does this service offer guides, tutorials and or customer support?
Yes.
What is this service generally used for?
Servicing, interacting or engaging with users.
Does this service offer an API?
Yes, on Enterprise plans.
Does this service offer multi-user capability (e.g. teams)?
Yes.
Who are the main user groups of this service?
Any company or organisation who interacts with users - be those customers, staff, suppliers, students, residents, brokers, affiliates, patrons... you name it.
FAQs
Does this service offer an API?
Yes, it offers REST API.
Does this service offer guides, tutorials and or customer support?
Does this service offer multi-user capability (e.g. teams)?
Yes.
Does this service integrate with any other apps?
eGain integrates with call center, business, content, and email systems.
Who are the main user groups of this service?
Main users of eGain are large companies aiming to provide timely, contextual, and consistent knowledge to consumers across digital & voice channels, touchpoints, as well as agents in contact centers for superior CX.
What is this service generally used for?
This service is generally used as a customer interaction software.
What platforms does this service support?
eGain is cloud-based, hosting, and on-site software.
We have a small team of dedicated Customer Engagement software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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