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About Malcolm!

Discover a better way to interact with your users. Malcolm! is a set of easy to use tools that lets your users service, interact & engage with you online.

Works with any type of user - Customers, Staff, Suppliers, Students, Residents, Brokers, Affiliates, Patrons... you name it.

Powerful and easy to set up and configure, Malcolm! is also great value for money. Change your business or organisation for the better right now!

About eGain

eGain offers AI-powered solution used by leading organizations worldwide. It is a transformative customer service for supporting online customers and contact center agents. This service helps businesses engage, gain, and serve customers throughout various communication channels.

The suite consists of following modules: eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. The whole package ensures 360-degree customer feedback and reliable information that can improve customer interaction. This way, businesses can offer their customers the option of live chat with support agents.

eGain converts conventional call centers into knowledge-based multichannel customer interaction centers. There is also Artificial Intelligence-powered virtual assistant software, as a virtual agent providing help for website visitors. It is based on the natural language processing technology, that acts as a guide for customers. Finally, eGain Social is a tool that collects data from social media, analyzing visitors' queries and content acting as a single-sourced social publishing, and reputation management.

About AnnounceKit

The commonly observed problem is the lack of communication with the end-users about product updates and improvements. It is a big mistake to leave users to figure out the changes by themselves. AnnounceKit helps you to fill this communication channel with beautifully designed in-app notification widgets, email notifications and feedback collection.

Features

  • Custom Domain + SSL
  • Private Feed
  • User Segmentation
  • Email Notifications
  • Multiple Language Support
  • User Tracking & Sync
  • Custom Labels
  • Team Management
  • Integrations
  • Post Scheduling
  • Analytics
  • Post Pinning
  • Custom CSS

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Summary

    No key features associated with this application.

Summary

  • Streamline and Automate Service Processes

  • Effectively Categorize Interactions

  • Monitor and Track Every Call

  • Integrate Multichannel Customer Communications

  • Complete Customer Information and Interaction History

  • A Common Knowledge Base

  • Intelligent Summarizing of Phone Calls.

  • Comprehensive Analytics

  • Fully integrated with other interaction channels

Summary

  • Eye catching in-app notification widgets

  • Custom Domain + SSL

  • Private Feed

  • Feedback Collection

  • User Tracking

  • User Segmentation

Pricing

Lite Plan

$19.00
1 user(s) / month
Included in plan:
  • Private Feed
  • Custom Labels
  • Custom Domain + SSL

Startup Plan

$49.00
1 user(s) / month
Included in plan:
  • Team Management
  • Feedback
  • Emoji Reactions
  • Multiple Languages
  • Email Notifications
  • Integrations

Business Plan

$99.00
1 user(s) / month
Included in plan:
  • User Tracking
  • Cross Device Sync
  • Segmentation
  • Custom Feed CSS

FAQs

    What are some applications this service is commonly used in tandem with?
  • Customers will often use Malcolm! in conjunction with other websites, CRMs, and contact management systems plus internal systems. Popular integrations are Dropbox, Mailchimp, Twilo, Slack, Zendesk, Google Sheets, Trello, JIRA, Asana and Hubspot.

  • What platforms does this service support?
  • Web based platform - can be surfaced and used via any web browser and integrated into other applications via embeds, plugins, widgets or API.

  • Does this service integrate with any other apps?
  • Yes - thousands of apps and third party services. Ask us if you'd like a particular integration!

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What is this service generally used for?
  • Servicing, interacting or engaging with users.

  • Does this service offer an API?
  • Yes, on Enterprise plans.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Who are the main user groups of this service?
  • Any company or organisation who interacts with users - be those customers, staff, suppliers, students, residents, brokers, affiliates, patrons... you name it.

FAQs

    Does this service offer an API?
  • Yes, it offers REST API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Videos, Customer Forums, Support Portal, Chat, Phone Support, Email Support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • eGain integrates with call center, business, content, and email systems.

  • Who are the main user groups of this service?
  • Main users of eGain are large companies aiming to provide timely, contextual, and consistent knowledge to consumers across digital & voice channels, touchpoints, as well as agents in contact centers for superior CX.

  • What is this service generally used for?
  • This service is generally used as a customer interaction software.

  • What platforms does this service support?
  • eGain is cloud-based, hosting, and on-site software.

FAQs

    Does this service offer guides, tutorials and or customer support?
    • Guides
    • Online Support
    • Demo
  • Does this service offer an API?
  • GraphQL API

  • Who are the main user groups of this service?
    • Product managers
    • Product owners
    • Team Leaders
  • What are some applications this service is commonly used in tandem with?
    • CRM
    • ERP
    • SaaS
    • E-Commerce
  • Does this service offer multi-user capability (e.g. teams)?
  • Team management supported

  • What platforms does this service support?
    • Web Apps
    • JS
    • React JS
    • Vue JS
  • Does this service integrate with any other apps?
    • Slack Integration
    • Intercom Integration
    • Zapier Integration
  • What is this service generally used for?
    • Announcing product updates
    • Internal communication
    • Increase feature awareness

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
73

Vendor Information

Founded:
-
Based in:
Sunnyvale
Employees:
501-1000
Likes:
Followers:
2.62k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
407

Other

Who uses Malcolm!
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses eGain
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, German, French
Regional Restrictions:
No restrictions.

Other

Who uses AnnounceKit
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Arabic, Danish, German, Finnish, French, Italian, Portuguese, Spanish, Russian, Slovenian, Turkish
Regional Restrictions:
No restrictions.
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