Compare Magentrix PRM vs Vision Helpdesk vs Swift

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Magentrix PRM

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88%
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About Magentrix PRM

Magentrix extends Salesforce CRM to meet Partner Relationship Management (PRM) needs. We have hundreds of satisfied customers ranging from small, medium, large and some of the worlds largest enterprises. We've saved most of our clients up to 50% of cost compared to other portals.

Fully brand-able and configurable to on-board partners faster, share and register leads, Partner onboarding, online training and certification, lead distribution and management, deal registration and management and sales enablement.

Deliver content and share information with your partners and customers. Customize the look and feel with your own brand. Control access to standard and custom objects, files and document sharing and eLearning. Streamline lead registration, opportunity management, collateral distribution and announcements. Social features let users collaborate on files and documents.

Where we really stand out from the crowd is our integrated IDE and support. Anyone can configure just about anything with clicks not code. Most of our customers are up and running in days/weeks. Our reviews speak for themselves - our customers love us!

About Vision Helpdesk

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

About Swift

SwiftHCM provides a complete performance and learning management system that empowers corporates, training providers, educational institutes, and subject matter experts to achieve their training objectives efficiently.

With a decade of experience in eLearning industry, we understand the hassles in online training. That’s why we have carefully crafted an intuitive and easy-to-use learning platform keeping your business needs and learners in mind.

It is a one-stop-shop training management solution that helps you create, deliver, teach and sell your online training courses with ease, saving your time and money.

Primary features include:

  • Learning Management System (LMS)
  • Bug Tracker Administration
  • Self-Assessment Module

Learning Management System:
Our LMS provides a comprehensive set of features which allows Businesses, Individuals and Educators/Trainers to CREATE, MANAGE and SELL their online training courses at convenience. The intuitive learning platform allows you to create and manage courses, enroll users and analyze their training needs.

Bug Tracking system:
SwiftHCM is equipped with an easy-to-use Bug Tracking system to help you manage the tickets. Log and track bugs by project, incident number, user, status and severity at ease. Keep your team members notified of bugs automatically and track till closed. Get a consolidated view of incident details.

Self-Assessment portal:
Our exceptional Self-Assessment portal enables you to evaluate and analyze learner’s progress and performance. It provides a powerful platform to create and manage online assignments/exams linked with your training. With our easy-to-use online assessment tool, you can track individual achievements.

Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • Sales Automation

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • API
  • Corporate/Business
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Employee Training
  • External Integrations
  • Multi-User
  • Personal Learning
  • Scheduling
  • Video Courses
  • Class Management
  • Student Registration
  • SCORM
  • Report & Compliance
  • Comparative Reporting
  • Mobile App

Summary

  • Sign up and onboard partners, providing easy access to training and certification.

  • Set up deal registration and collaborate with partners on opportunities and leads.

  • Seamlessly integrate with your CRM to maintain a system of record.

  • Create reports and dashboards for analytics and your most important metrics.

  • On-demand access from any mobile device.

  • Give partners branded collateral and sales tools on demand.

  • Set up multiple portals with different branding for different partnership levels.

Summary

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

Summary

    No key features associated with this application.

Pricing

Elite

$1,999.00
1 user(s) / month
Included in plan:
  • Full PRM Suite
  • Deal/Lead Registration
  • Training/Certification
  • API Integration into Salesforce or Dynamics
  • Page/Layout Builder
  • Reports/Dashboards

Pricing

Free

Free
Included in plan:
  • Admin & Learner Dashboard
  • User Enrollment
  • Online Support 24/7
  • Bug Tracking System
  • 10 Active Users
  • 5 Active Courses
  • 5 Analytical Reports
  • 1 Admin Accounts

Basic

$29.00
20 user(s) / month
Included in plan:
  • Admin & Learner Dashboard
  • User Enrollment
  • Online Support 24/7
  • Bug Tracking System
  • 20 Active Users
  • 10 Active Courses
  • 7 Analytical Reports
  • 3 Admin Accounts

Standard

$49.00
30 user(s) / month
Included in plan:
  • Admin & Learner Dashboard
  • User Enrollment
  • Online Support 24/7
  • Bug Tracking System
  • 35 Active Users
  • 15 Active Courses
  • 7 Analytical Reports
  • 5 Admin Accounts
  • Subdomain

FAQs

    What is this service generally used for?
  • Extending Salesforce for Partner Relationship Management (PRM) portals or
    Customer portals

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Microsoft Dynamics

  • Does this service offer guides, tutorials and or customer support?
  • Online Admin Guide, Developer's Guide, Knowledge Base, Video Tutorials and Customer Support

  • Does this service offer an API?
  • RESTful API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Out of the box integrations with Salesforce or Dynamics CRM

  • What platforms does this service support?
  • Any Web or Mobile browser

  • Who are the main user groups of this service?
  • Channel Sales, Channel Partners, Customers, Employees

FAQs

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

FAQs

    What is this service generally used for?
  • Training
    Project Management
    Self Assesments

  • Who are the main user groups of this service?
  • SwiftHCM provides a complete performance and learning management system that empowers:
    Corporates
    Training providers
    Educational institutes
    Subject matter experts

  • What platforms does this service support?
  • Swift HCM is a web-based Human Capital Management Solution

  • Does this service integrate with any other apps?
  • No

  • Does this service offer an API?
  • No

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, Swift HCM offers Multi-user capability based on subscription model and Free subscription offers 10 users.

  • Does this service offer guides, tutorials and or customer support?
  • Swift HCM offers online support

Vendor Information

Founded:
-
Based in:
Vaughan
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Nasik
Employees:
-
Likes:
Followers:
1.55k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Magentrix PRM
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, French, Spanish, Russian, German
Regional Restrictions:
No restrictions.

Other

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, Dutch, Spanish, Russian, Portuguese, Polish, French, Turkish, Italian
Regional Restrictions:
No restrictions.

Other

Who uses Swift
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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