Compare Magentrix PRM vs TeamSupport vs Capabiliti

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Magentrix PRM

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88%
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88%
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66%
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Magentrix PRM screenshot view 5 more TeamSupport screenshot view 4 more Capabiliti screenshot view 2 more

About Magentrix PRM

Magentrix extends Salesforce CRM to meet Partner Relationship Management (PRM) needs. We have hundreds of satisfied customers ranging from small, medium, large and some of the worlds largest enterprises. We've saved most of our clients up to 50% of cost compared to other portals.

Fully brand-able and configurable to on-board partners faster, share and register leads, Partner onboarding, online training and certification, lead distribution and management, deal registration and management and sales enablement.

Deliver content and share information with your partners and customers. Customize the look and feel with your own brand. Control access to standard and custom objects, files and document sharing and eLearning. Streamline lead registration, opportunity management, collateral distribution and announcements. Social features let users collaborate on files and documents.

Where we really stand out from the crowd is our integrated IDE and support. Anyone can configure just about anything with clicks not code. Most of our customers are up and running in days/weeks. Our reviews speak for themselves - our customers love us!

About TeamSupport

This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.

About Capabiliti

Capabiliti is a mobile-first training, assessment and engagement platform that is used by companies of all sizes to deliver trainings across geography, at any scale and complexity, on any device, using any format of content.

Start with creating a training or assessment by uploading an existing video, PPT, PDF or other types of content and watch it turn into a powerful, interactive training in minutes. Once your training courses are ready, add users manually or simply do a bulk user upload through a CSV file.

Now, assign the courses to specific users in the list. Users can also set a start and end date, along with a minimum passing grade, among other tweaks and preferences.

Once users are assigned their training courses, they will be able to complete them on any of their web or mobile devices. Capabiliti app is available at the Apple App Store and Android Play Store, and can be completely white-labelled in a DIY fashion.

Once users start consuming and completing training programs, you can view their progress at an individual, team, geography and organizational levels. Another important feature of Capabiliti is that users do not have to be connected to the Internet at all times to complete their training courses, or while providing their inputs in assessments.

For information on more features available to Capabiliti users, please get in touch with us or view the Capabiliti one-click demo.

Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • Sales Automation

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • API
  • Corporate/Business
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Employee Training
  • External Integrations
  • Multi-User
  • Personal Learning
  • Scheduling
  • Video Courses
  • Class Management
  • Student Registration
  • SCORM
  • Report & Compliance
  • Comparative Reporting
  • Mobile App

Summary

  • Sign up and onboard partners, providing easy access to training and certification.

  • Set up deal registration and collaborate with partners on opportunities and leads.

  • Seamlessly integrate with your CRM to maintain a system of record.

  • Create reports and dashboards for analytics and your most important metrics.

  • On-demand access from any mobile device.

  • Give partners branded collateral and sales tools on demand.

  • Set up multiple portals with different branding for different partnership levels.

Summary

  • Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using.

  • Ticket Management: Includes easy to use features like reminders, and customizable automations.

  • Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.

  • Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat.

  • Reporting & Analytics: TeamSupport has built-in reporting system featuring powerful new business intelligence capabilities.

  • Customer Self-Service: TeamSupport has a number of tools to let a user's customers help themselves and even each other!

Summary

  • A unified training, assessment and engagement platform

  • No IT support required

  • Deploy training programs in 30 minutes flat

  • Rich analytics for actionable insights

  • Complete data security

  • Scalable as well as customizable (white-labeled app)

  • Works on any device, any platform

Pricing

Elite

$1,999.00
1 user(s) / month
Included in plan:
  • Full PRM Suite
  • Deal/Lead Registration
  • Training/Certification
  • API Integration into Salesforce or Dynamics
  • Page/Layout Builder
  • Reports/Dashboards

Pricing

  • Credit card required: N/A
  • Enterprise: $45 per agent/month (billed annually) $50 (billed monthly).
    Support Desk: $35 per agent/month (billed annually) $40 (billed monthly)

Pricing

  • Starting from: $5.00/month
  • Credit card required: Yes
  • Capabiliti pricing depends on your team size. Since it is completely scalable, it fits all team sizes and budgets. It is ideally suited for anyone upwards of 100 users.

    The per user monthly subscription starts from $9, and can go as low as $3 depending on the number of users.

    The per user monthly subscription is charged for active users only.

    You can also integrate Capabiliti with your existing TMS (SuccessFactors, Taleo, CornerstoneOnDemand), to extend your reach to your frontline users as well, at a fraction of the cost.

FAQs

    What is this service generally used for?
  • Extending Salesforce for Partner Relationship Management (PRM) portals or
    Customer portals

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Microsoft Dynamics

  • Does this service offer guides, tutorials and or customer support?
  • Online Admin Guide, Developer's Guide, Knowledge Base, Video Tutorials and Customer Support

  • Does this service offer an API?
  • RESTful API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Out of the box integrations with Salesforce or Dynamics CRM

  • What platforms does this service support?
  • Any Web or Mobile browser

  • Who are the main user groups of this service?
  • Channel Sales, Channel Partners, Customers, Employees

FAQs

    Who are the main user groups of this service?
  • Main users of TeamSupport are B2B software and technology companies with support and product teams.

  • What is this service generally used for?
  • It is generally used as a B2B customer support tool.

  • What platforms does this service support?
  • This service is Web-based, and supports following platforms: Windows, Mac, Linux, Blackberry, Android, iPhone/iPad.

  • Does this service integrate with any other apps?
  • TeamSupport.com integrates with the following applications: Salesforce, Highrise, Zoho, Mailchimp, JIRA, Beanstalk, Facebook, Dropbox, Zoho Reports, Oracle CRM On Demand, Nicereply.com, Zapier, Customer Thermometer, RingCentral.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: Customer Portal, Knowledge Base, Trouble Ticket Submission, Online Documentation.

FAQs

    Who are the main user groups of this service?
  • Anyone belonging to the following functions:

    HR
    Learning and Development
    Sales / Support / Field enablement
    Sales leadership

  • What is this service generally used for?
  • Capabiliti is generally used for:

    Employee training and assessment
    Training needs analysis
    Measuring training effectiveness
    Social learning
    Employee feedback and surveys
    Employee onboarding
    Video interviews

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Customers can access video tutorials, 1-1 tutorials, phone and email support.

  • What platforms does this service support?
  • iOS, Android, web (all browsers)

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Capabiliti is commonly used with other HRMS and HRIS apps, or as a standalone.

  • Does this service integrate with any other apps?
  • Capabiliti integrates with nearly all HRMS / HRIS software available at present. It is also used as a plug and play to existing LMSs to help plug in the gaps of the legacy software (eg: Mobile compatibility etc.)

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, with access control

Vendor Information

Founded:
-
Based in:
Vaughan
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
2008
Based in:
Dallas
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Magentrix PRM
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, French, Spanish, Russian, German
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.

Other

Who uses Capabiliti
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish, German, French, Chinese, Hindi
Regional Restrictions:
No restrictions.
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