Compare MaestroQA vs DataKnowl

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Software Description:

Maestro is customer service quality assurance software. Identify issues, coach agents, and measure impact. Whether it's CSAT, resolution time, or more, we will drive the metrics behind your team.

Software Description:

DataKnowl is an online cloud-based omni-channel platform designed for optimization and automation of Customer Service and Engagement.

DataKnowl platform combines human-based support tools (DataKnowl Contact) with intelligent self-service powered by artificial intelligence (V-Agent and V-Voice).

DataKnowl Contact easily connects your business with your customers on all channels. Revolutionize the way you engage with them on a channel of their preference. With Contact: you can manage phone calls thanks to a scalable Interaction Center feature; you can manage, reply and track a request thanks to the complete ticket system; engage live with a customer thanks to the live chat feature as well.

V-Agent is an intelligent, conversational, AI-powered, omnichannel solution for the automation of next-generation Customer Service. V-Agents are chatbots always available 24 hours a day, 7 days a week on the web, mobile and messaging platforms to ensure that your customers are always assisted.

V-Voice is the evolution of IVR, a conversational agent for the voice channel, that can help your human agents and provide your customers with a superlative self-service. The V-Voice virtual agent makes it possible to optimize and/or automate interaction with users and customers on the voice channel.

V-Voice allows you to reduce operating costs, offer services 24h/24h, and increase customer satisfaction.

Features:

  • Dashboard
  • Multi-User
  • Data Import
  • Data Export
  • External Integrations

Features:

  • Dashboard
  • Chat
  • Call Tracking
  • Customer Management
  • Contact Management
  • Email Integration

Summary:

  • Customer Service for Quality Assurance

Summary:

  • Optimization and Automation of Customer Service and Engagement

FAQs:

    What platforms does this service support?
  • Salesforce Service Cloud, Zendesk, Desk, Kustomer, Intercom, Freshdesk.

  • What is this service generally used for?
  • Creating or improving a teams quality assurance or coaching processes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Who are the main user groups of this service?
  • Teams that use cloud-based support software or CRMs and want to improve their quality assurance program or drive key metrics like CSAT, NPS or more.

  • Does this service integrate with any other apps?
  • Salesforce Service Cloud, Zendesk, Desk, Kustomer, Intercom, Freshdesk, Slack, Snowflake, BigQuery, Redshift, Looker, Tableau.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, as a team that serves customer service teams, we take pride in our support.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce Service Cloud, Zendesk, Desk, Kustomer, Intercom, Freshdesk, Slack, Snowflake, BigQuery, Redshift, Looker, Tableau.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:
702

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses MaestroQA
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses DataKnowl
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Italian, English
Regional Restrictions:
No restrictions.
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