What is Lucidya?
An award-winning social media intelligence platform powered byAI & big data that empowers businesses to understand and better serve their customers by revealing key consumers' insights in real-time.
Why Lucidya?
In-Depth Social Monitoring
**
Lucidya monitors conversations from over 200 million websites, blogs, and forums to give your brand the insights it needs to make smarter decisions. Combine with Lucidya’s advanced filtering features and your brand will never miss important customer conversations again.
Complete Social Media Data
**
Collect and analyze customer data from every social media platform. With native support for major social media channels, your brand can generate valuable insights to execute successful social media campaigns consistently.
Online News, TV & Radio
**
Lucidya allows brand to monitor relevant news & articles on global news outlet, TV and radio channels.
About Sprout Social
Sprout Social is an intuitive platform that delivers smarter, faster business impact from social - from industry insights and competitive intelligence to customer service, data and analytics. With Sprout, businesses can harness the power of social with solutions that expand their influence, personalize brand experiences, and uncover critical data to future-proof their business strategies.
Key Features Include:
- Social Media Management
- Publishing + Scheduling
- Social Listening
- Analytics
- Influencer Marketing
- Social Customer Care
- Employee Advocacy
- All plans come with a risk-free 30 day free trial.
Sprout builds and maintains strong network partnerships and integrations including with TikTok, Threads, Pinterest, LinkedIn, Twitter, Facebook, Instagram, Feedly, HubSpot, Bit.ly, Zendesk, Google Analytics and Salesforce among many others, to help customers streamline workflows and unify customer data across the entire business.
Features
API
Audience Targeting
Brand Management
Calendar Management
Conversion Tracking
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Keyword Tracking
Marketing Automation
Multi-Account
Multi-User
Notifications
Scheduling
Social-Media Integration
Third-Party Plugins/Add-Ons
Social Media Monitoring
Features
API
Audience Targeting
Brand Management
Calendar Management
Conversion Tracking
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Keyword Tracking
Marketing Automation
Multi-Account
Multi-User
Notifications
Scheduling
Social-Media Integration
Third-Party Plugins/Add-Ons
Social Media Monitoring
Summary
No key features associated with this application.
Summary
Social Media Analytics & Reporting
Social Media Listening
Social Media Management & Collaboration
Social Media Customer Service & CRM
Social Content Publishing, Scheduling, & Planning
Social Media Monitoring & Engagement
Integrates with Pinterest, Facebook, Instagram, LinkedIn, Twitter, & YouTube
Pricing
Standard
$249.00
1 user(s) / month
Included in plan:
Includes 5 social profiles
All-in-one social inbox
Publish, schedule, draft and queue posts
Complete social media management
Review management
Group, profile and post-level reporting
Monitor profiles, keywords and locations
Social content calendar
Paid promotion tools to boost Facebook posts
iOS and Android mobile apps
Professional
$399.00
1 user(s) / month
Included in plan:
+ INCLUDES ALL STANDARD FEATURES
Unlimited social profiles
Competitive reports for Instagram, Facebook and X
Tag, categorize and report on inbox messages
Custom workflows for multiple approvers and steps
Scheduling for optimal send times
Saved replies
Digital asset and content library
Trends and engagement reports
Team and productivity reporting
Approval workflow and audience targeting
Campaign tagging and reporting
AI assisted suggestions
Paid social reporting for Facebook, Instagram, X and LinkedIn
Add-on: Advanced social listening suite*
Advanced
$499.00
1 user(s) / month
Included in plan:
+ INCLUDES ALL PROFESSIONAL FEATURES
Message spike alerts
Enhance by AI Assist
Sentiment analysis
Rule builder for automated actions
Automated link tracking
CSAT and NPS surveys
Helpdesk and CRM integrations
Feature visibility controls
Custom chatbots with automation tools
External approvers
Report builder and scheduled report delivery
Organize tags
Enterprise
1 user(s) / month
Included in plan:
+ INCLUDES ALL PROFESSIONAL FEATURES
Tailored implementation and onboarding
Professional consulting services
24/5 Prioritized customer support
ADD ONS: Can be added to any plans
1 user(s) / month
Included in plan:
Social Listening
Premium Analytics
Employee Advocacy
Influencer Marketing
FAQs
What platforms does this service support?
All Social media ( Twitter , Facebook , instagram ), News , Blogs , TV and printed media .
Does this service offer guides, tutorials and or customer support?
Yes
What is this service generally used for?
Generally used for social media analytics.
Lucidya Website (Use Cases)
Brand Reputation/Audit
Lead Generation
Influencer Marketing
Campaign Measurement/Analysis
Customer Care/Support
Content Strategy (Arabic & English)
Competitive Insights/Analysis)
Crisis Spotting/Prevention
Industry Intelligence/Market Research
Does this service offer an API?
Yes
What are some applications this service is commonly used in tandem with?
any other Social media Tools
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service integrate with any other apps?
No
Who are the main user groups of this service?
The main users of Lucidya are SMBs, large enterprises, and marketing agencies.
FAQs
Does this service integrate with any other apps?
In addition to the social networks listed above, Sprout integrations with the following additional platforms:
Salesforce (Marketing Cloud, Sales Cloud, Service Cloud), Tableau, Hubspot, Microsoft Dynamics 365, Salesforce Service Cloud, Zendesk, Marketo, Apple App Store, Google Play Store, Good My Business, Facebook Shops, Shopify, WooCommerce, Bit.ly, Google Analytics, Bynder, Opal, Canva, Dropbox, Feedly, Adobe Experience Manager, Google Drive, Microsoft Teams, Slack
What platforms does this service support?
Sprout supports integrations with the following social networks: Instagram, Facebook, Twitter/X, Linkedin, Youtube, Pinterest, TikTok, Threads, Tripadvisor, Trustpilot, Glassdoor, Google My Business, Facebook Shops, Reddit, Yelp
Does this service offer an API?
Sprout Social does not have a public API at this time, but if you would like to learn more about API access as an add-on to your Sprout Social subscription, please email our support team for more information.
Does this service offer multi-user capability (e.g. teams)?
Yes, Sprout offers the creation and management of teams of users across the platform for better collaboration within your Sprout instance.
Does this service offer guides, tutorials and or customer support?
Sprout offers a wealth of resources from guides, tutorials, courses as well as 24/5 customer support. for customers. Additionally, Sprout has their Insights Blog which contains a massive library of industry research, content and assets as well as their networking community, The Arboretum, for industry professionals.
Who are the main user groups of this service?
Sprout Social is used by over 30,000 brands around the world, in industries ranging from public sector, education, hospitality, fashion, tech, digital marketing agencies and everything in between. Most commonly, Sprout users typically sit within social, marketing, data & analytics and/or customer care roles within an organization.
What is this service generally used for?
Sprout Social is a social media management and intelligence tool for brands and agencies of all sizes to manage conversations and surface the actionable insights that drive real business impact. Our fully integrated platform provides solutions for superior social marketing, customer service, data analysis, social listening and employee advocacy.
What are some applications this service is commonly used in tandem with?
Sprout is commonly used in tandem with social networks, business intelligence (BI) platforms, CRM and and lead gen tools, Help Desk, messaging apps, reputation and review management tools, social commerce, website and link tracking and workflow & DAM tools.
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