Compare Lucep vs Olark vs Contactually

You May Also Like

Featured products that are similar to the ones you selected below.

Lucep

 6 ratings Lead Management

Olark

 289 ratings Support & Helpdesk

Contactually

 210 ratings CRM
View Listing View Listing View Listing

Crozscore

80%
what is this?
no significant changes

Crozscore

88%
what is this?
no significant changes

Crozscore

86%
what is this?
Lucep screenshot Olark screenshot view 4 more Contactually screenshot view 5 more

About Lucep

Lucep is a customer engagement platform that connects leads generated from digital channels (website, social media, email, mobile apps, etc.) directly to your sales team on the phone.

We work with some of the world's largest banks, insurance companies, and auto manufacturers, helping them improve their customer experience by responding faster and with context to customers on the channel they prefer.

We push the lead down to your sales team via a mobile app on their phone, so they can respond instantly whenever a lead is generated.

Along with the contact information, the lead notification also includes the service or product requested, along with analytics such as demographics and traffic data - number of pages visited, duration on pages, how many times that person has been on your website, etc.

We want businesses to connect with their leads at the point when their interest is at peak. This is the best time to connect your top sales person to this lead.

Use the Lucep callback widget on your website to make it easy for visitors to contact you. Use Lucep for Social to share relevant content with prospects and leads, while qualifying the lead through a form fill expressing their interest in your product. Lucep also has an EDM plugin for emails and newsletters.

Send these digital queries straight from digital channels to the phone of the sales team member who can best handle the query, and is available to do so instantly.

About Olark

Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents.
Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
Olark live chat is the easiest way to boost sales, help solve issues and understand customers.

About Contactually

Contactually relieves users from the usual wasted time that comes from the preparation and execution of routine communication tasks.

It is able to import contacts from an existing account and allows users create categories for their contacts, merge accounts, use templates, or even automate actions such as follow-up emails. Members of a team can share contacts and take on specific roles while remaining well coordinated.

The benefits of using Contactually are made evident in the time saved and through more efficient communication.

Features

  • API
  • Audience Targeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • Sales Automation

Summary

  • Lead generation on all digital channels

  • Lead qualification based on service requested, region, demographics, etc.

  • Lead management through CRM integration

  • Instant lead notification and response by your sales team on the phone, using mobile app

  • EDM plugin for email marketing and newsletters

  • Traffic analytics and weekly report

  • Sales team performance reports, including lead response time

  • Lucep for Social to generate leads from social media and move to phone

  • Callback widgets and website contact forms, with CRM integration

  • Landing pages for each user to move their own leads to phone

Summary

  • Simple install: Just copy and paste an HTML snippet.

  • Visitor details: Know who and what's going on your website.

  • Transcripts: Every chat recorded for review.

  • Chat ratings: Get instant feedback from customers.

  • Reporting: Detailed, real-time reports.

  • Proactive chat: Directly or with targeted, automated rules.

Summary

  • The Dashboard: Everything users need to do your daily outreach in one place, with recommended follow-ups, today’s calendar events, and any upcoming tasks.

  • Buckets: Buckets are easy system for contact management. They make it seamless to stay on top of the different kinds of contacts and relationships in user's network.

  • Scalemail: Perfect feature for contacting small groups who deserve more attention than a canned newsletter.

  • Programs: Allow users to set off a customized sequence of actions, from sending template-based follow-ups, to following on social networks or creating tasks.

  • Email Templates: Users are able to create templates for every possible scenario, using pre-set or custom tokens for personalization.

  • Pipelines: Enables users to simply create a Pipeline, identify the different stages, and start adding potential deals to it.

Pricing

  • Starting from: $25.00/month
  • Credit card required: N/A
  • Start with free trial - single user
    Paid plans starting from $25/user/month

Pro

$25.00
1 user(s) / month
Included in plan:
  • Unlimited push notifications
  • Ticket support
  • Online reports
  • Web login and mobile app dashboard

Pricing

  • Credit card required: N/A
  • Ultimate: $219 Month/15 operators.
    Platinum: $116 Month/8 operators.
    Gold: $44 Month/4 operators.
    Bronze: $15 Month/1 operator.
    14 days free trial for any plan.

Pricing

  • Credit card required: N/A
  • Basic: $29 per month, annually, or 35$ per month monthly.
    Professional: $49 per month, or 59$ per month monthly.
    Enterprise: $99 per month, or 125$ per month monthly.
    All price plans include a free trial.

FAQs

    What platforms does this service support?
  • Web browsers, iOS and Android

  • What is this service generally used for?
  • Instant response to customer queries on digital channels - Sales lead generation, lead distribution, customer engagement, customer support, etc.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • CRM, core banking software, health information systems, and other legacy systems.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Who are the main user groups of this service?
  • Marketing and sales teams, customer support teams, call center staff, website owners, and any business that must respond quickly to its customers.

  • Does this service offer an API?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • CRM, sales tools, website forms, mobile apps

FAQs

    Who are the main user groups of this service?
  • It is used by sales and support teams in large enterprises, mid size business, non profits, small business.

  • What is this service generally used for?
  • Olark is generally used for live chat customer support.

  • What platforms does this service support?
  • Mobile and desktop — iPhone, Android, Windows and Mac

  • What are some applications this service is commonly used in tandem with?
  • This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk.

  • Does this service integrate with any other apps?
  • Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment.

  • Does this service offer an API?
  • Olark live chat has an API available.

  • Does this service offer multi-user capability (e.g. teams)?
  • Chats can be transfered from one agent to another and they can set up groups.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: FAQs, knowledge base, online support, phone support, video tutorials.

FAQs

    What platforms does this service support?
  • Web-based platform, with mobile apps for Android and iPhone-iPad.

  • Who are the main user groups of this service?
  • The software is suitable mainly for small and medium sized companies that want to stay in contact with their key contractors, collaborators and suppliers.

  • What is this service generally used for?
  • The main purpose of Contactually is to offer advanced communication management features.

  • Does this service integrate with any other apps?
  • Contactually integrates with SalesForce, Zapier, Mail Chimp, Linkedin, Gmail, Facebook, Twitter.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • Their support includes: webinars, FAQ section, email support, phone support, video tutorial.

Vendor Information

Founded:
2012
Based in:
Singapore
Employees:
11-50
Likes:
Followers:
2.11k

Vendor Information

Founded:
2008
Based in:
Ann Arbor
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
2011
Based in:
Washington
Employees:
11-50
Likes:
Followers:

Other

Who uses Lucep
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish, Chinese
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.
Back to top