Compare LogMeIn vs appVuze vs FixMe.IT

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Software Description:

LogMeIn is a remote access tool that lets IT support staff to log in to a computer remotely, or to troubleshoot any computer-related issue for another person remotely.

The software operates by installing the client app on Windows or Mac operating system. Users log in with a personal account, and the application will work in the background. After that, it is possible to access another, remote computer with the same client app installed.

The app has diagnostic tools, that can estimate the health and status of remote computers, it can manage remote hardware, share files, even print documents from the remote computer on a local printer. The LogMeIn company also offers mobile versions of this apps, for both Android and iOS devices.

Software Description:

appVuze is an innovative platform for help desk agents to assist mobile app users in moments of trouble. Using chat, VoIP, screen, and camera sharing, the support agent can effectively assist users. In addition, chatbot integrations allow for automatic handling of simple requests.

Software Description:

Tailored to the needs of small and medium-sized businesses, Techinline FixMe.IT is a remote support application that’s easy-to-use and cost-effective, yet delivers a wide range of features that allow you to handle even the most complex support issues.

FixMe.IT enables instant, secure, and trouble-free connections between remote computers anywhere in the world. Furthermore, it utilizes the most up-to-date industry standards and infrastructure to ensure the highest level of security and privacy for our users. With FixMe.IT, your support team can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.

Features:

  • Data Import
  • Data Export
  • External Integrations
  • API
  • File Sharing
  • File Transfer
  • Multi-User

Features:

  • Customer Management
  • Multi-User
  • Chat
  • Call Tracking
  • Data Visualization
  • External Integrations

Features:

  • 2-Factor Authentication
  • Multi-User

Summary:

  • Multi-Platform Remote Control

  • Unlimited Users

  • Password Management

  • 1TB File Storage

  • Remote Printing

  • Multi-Monitor Display

  • Support for Mac, PC, iOS and Android devices

Summary:

    No key features associated with this application.

Summary:

  • Multi-session handling – support an unlimited number of on-demand remote users at the same time

  • Unattended access – configure remote machines for unattended access

  • Two-way desktop sharing – view the remote user’s desktop or share your local desktop with them

  • File transfer – easily transfer files to/from a remote computer via drag-and-drop or copy-paste

  • Multi-window control – open up and control multiple remote desktops at the same time

  • Multi-monitor support – view and conveniently switch between displays connected to a remote computer

  • Remote screen scaling – adjust and easily navigate a remote screen of any size

  • Video session recording – record videos of remote desktop sessions for demo or auditing purposes

  • Branding – customize the FixMe.IT Client app and integrate it into your website

  • Reboot and automatically reconnect – reboot the remote computer and reconnect without terminating a session

Individuals

$349.99
per year
Included in plan:
  • Access up to 2 computers
  • Remote Access
  • Unlimited Users
  • Remote Printing
  • 1TB File Storage
  • Multi-Monitor Display
  • LastPass Premium - 1 License

Power Users

$839.99
per year
Included in plan:
  • Access up to 5 computers
  • LastPass Premium – 3 Licenses

Small Businesses

$1,539.99
per year
Included in plan:
  • LastPass Premium – 5 Licenses
  • Access up to 10 computers

Monthly subscription

$30.00
1 user(s) / month
Included in plan:
  • Unlimited concurrent on-demand sessions
  • Access up to 150 unattended machines
  • License sharing
  • Branding

Yearly subscription

$300.00
1 user(s) / year
Included in plan:
  • Unlimited concurrent on-demand sessions
  • Access up to 150 unattended machines
  • License sharing
  • Branding

FAQs:

    What is this service generally used for?
  • This service is used for a remote connection to another computer.

  • What platforms does this service support?
  • LogMeIn supports Windows, MacOS, Android, and iOS platforms.

  • Does this service integrate with any other apps?
  • Integrations: Autotask, Salesforce.com, ServiceNow, ConnectWise, BoldChat, Zendesk, FreshDesk, BMC Software, Spiceworks.

  • Does this service offer an API?
  • Yes, is offers REST API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is multi-user capability offered.

  • Who are the main user groups of this service?
  • Main users of LogMeIn are individuals, startups, and SMEs.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Live Support, Training, Tickets.

FAQs:

    What is this service generally used for?
  • Primarily the service is used to provide customer support to mobile app users.

  • Does this service offer an API?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • There is documentation available online for integration of the SDK into mobile apps. The web-based dashboard is very easy to use. Customers can contact us for help by phone or email.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Once a company is registered, admins can invite their team members to join the platform to represent their group and/or company.

  • Who are the main user groups of this service?
  • Small and medium sized businesses as well as large enterprises.

  • Does this service integrate with any other apps?
  • Yes. Currently, appVuze provides integration with Zendesk.

  • What platforms does this service support?
  • Support agents log on to web-based dashboard to monitor incoming requests. For mobile platforms, we have SDK's available for native iOS and Android, as well as PhoneGap/Cordova and Xamarin.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • No.

  • Who are the main user groups of this service?
  • IT pros from businesses of all sizes across a variety of industries.

  • What is this service generally used for?
  • Remote technical support, remote access, online demonstrations and training.

  • Does this service offer guides, tutorials and or customer support?
    • Online support center & knowledge base
    • Email support
    • Phone support
    • LiveChat support
    • Demo videos
  • Does this service integrate with any other apps?
  • No.

  • What platforms does this service support?
  • Microsoft Windows, including:
    * Windows XP SP3
    * Windows Vista
    * Windows 7
    * Windows 8/8.1
    * Windows 10
    * Windows Server 2003
    * Windows Server 2008
    * Windows Server 2012
    * Windows Server 2016

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Publisher:

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Publisher:

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Other:

Who uses LogMeIn
  • Personal
  • Freelance
  • Startups
  • SMEs
Desktop Platforms:
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses appVuze
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses FixMe.IT
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.
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