Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.
About Rocket.Chat
Rocket.Chat is the world's largest open-source, communications platform that empowers security-conscious organizations to communicate without compromising data privacy.
Communicate with colleagues, customers, partners, vendors, suppliers, and other companies, regardless of the platform they use. Integrate with your favorite apps and automate repetitive tasks and complex workflows. Securely share files, documents, photos, and videos to centralize vital information and boost productivity.
Supercharge your customer service by integrating your CRM, chatbots, and apps for an accelerated and efficient customer experience.
12M+ users in over 150 countries trust our privacy-centric approach that focuses on security governance, risk management, and compliance. Highly-regulated organizations such as Deutsche Bahn, The US Navy, and Credit Suisse trust Rocket.Chat for completely private and secure communications.
About Zulip
Zulip is the only modern team chat app that is designed for both live and asynchronous conversations. Zulip topics create a separate space for each discussion, so different conversations will never get in each other’s way. Teams of all sizes rely on Zulip — Fortune 500 companies, open-source projects, startups, and many others. Zulip is 100% open-source enterprise-grade software, self-hosted or in the cloud.
Features
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
History/Version Control
Marketing Automation
Multi-User
Notifications
Project Management
Features
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
History/Version Control
Marketing Automation
Multi-User
Notifications
Project Management
Features
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
History/Version Control
Marketing Automation
Multi-User
Notifications
Project Management
Summary
Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.
Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.
KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.
Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.
Summary
Team collaboration and instant messaging
Integrate Live Chats to your website and talk to your customers
No ads, no trackers. You own your data, chose where to host it and where to store usage.
DevOps
Numerous integrations
Summary
Message history search
Topic-based threading
File sharing and storage
Message retention policies
SSO with SAML (Okta, OneLogIn, etc.)
SCIM user sync
Public access option
Flexible permissions management
Pricing
Starter
Free
Included in plan:
25 users max
Up 100 monthly active contacts (Omnichannel)
Self-managed
Unlimited 1:1 and group messaging
File history
Secure push notifications
Create teams, channels and threaded discussions
Delivered/read receipt
Native desktop apps (Windows, Mac, Linux)
Native mobile apps (iOS and Android)
Localized in 64 languages
Video conferencing integrations
Matrix federation
Slack and MS Teams bridges
Dark mode
Channel integrations (WhatsApp, Messenger, Instagram Direct, Email, SMS, Live chat and others
Routing algorithm
Analytics and real-time monitoring
Templated messages
Route returning customers
Contact manager routing
Multiple business hours
Chat abandonment handler
On hold queue
Queue waiting time display
Mobile app for agents
Inquiry forwarding
Multiple queues
Conversation priority indicators
Transcript exports
Reports dashboard
Apps integration
Admin Console
Advanced user management
Engagement dashboard
Two-factor authentication
End-to-end encryption
Data loss prevention
Granular data retention policies
Pro
$4.00
1 user(s) / month
Included in plan:
Up to 500 users
Up to 15,000 monthly active contacts as add-on (Omnichannel)
Self managed or cloud hosting (as add-on)
Unlimited 1:1 and group messaging
Secure push notifications
File history
Create teams, channels and threaded discussions
Delivered/read receipt
Native desktop apps (Windows, Mac, Linux)
Native mobile apps (iOS and Android)
Localized in 64 languages
Video conferencing integrations
Matrix federation
Slack and MS Teams bridges
Dark mode
Remove Rocket.Chat Watermark
Channel integrations (WhatsApp, Messenger, Instagram Direct, Email, SMS, Live chat and others
Analytics and real-time monitoring
Routing algorithm
Templated messages
Route returning customers
Contact manager routing
Multiple business hours
Chat abandonment handler
On hold queue
Queue waiting time display
Inquiry forwarding
Mobile app for agents
Multiple queues
Conversation priority indicators
Transcript exports
Reports dashboard
Apps integration
Admin Console
Advanced user management
Engagement dashboard
Two-factor authentication
End-to-end encryption
Data loss prevention
Granular data retention policies
Webform and email support
Enterprise
Custom
Included in plan:
Custom users
Custom monthly active contacts (Omnichannel)
Self managed or cloud hosting (as add-on)
Premium hosting tiers
Unlimited 1:1 and group messaging
Secure push notifications
File history
Create teams, channels and threaded discussions
Delivered/read receipt
Native desktop apps (Windows, Mac, Linux)
Native mobile apps (iOS and Android)
Video conferencing integrations
Matrix federation
Slack and MS Teams bridges
Dark mode
Remove Rocket.Chat Watermark
Channel integrations (WhatsApp, Messenger, Instagram Direct, Email, SMS, Live chat and others
Routing algorithm
Analytics and real-time monitoring
Templated messages
Route returning customers
Contact manager routing
Multiple business hours
Chat abandonment handler
On hold queue
Queue waiting time display
Mobile app for agents
Inquiry forwarding
Multiple queues
Conversation priority indicators
Transcript exports
Reports dashboard
Chat Engine (Embedded chat experiences with Iframe, Websockets APIs and Javascript Library)
Apps integration
Admin Console
Advanced user management
Custom roles and permissions
Engagement dashboard
End-to-end encryption
Two-factor authentication
Data loss prevention
Audit panel
Device management
Granular data retention policies
Webform and email support
Pricing
Zulip Cloud Free
Free
Included in plan:
10,000 messages of search history
File storage up to 5 GB total
Complete team chat solution
Hundreds of integrations
Advanced roles and permissions
Guest accounts
Zulip Business (self-hosted)
$3.50
1 user(s) / month
Included in plan:
Complete team chat solution, with all Zulip features included
Unlimited mobile notifications
Support for SSO with SAML, Azure AD
Support for AD/LDAP user sync
Support for guests with configurable access
Support for full and compliance data exports
Support for data retention policies
Zulip Basic (self-hosted)
$3.50
1 user(s) / month
Included in plan:
Complete team chat solution, with all Zulip features included
Unlimited mobile notifications
Support Zulip's open-source development
Zulip Cloud Plus
$10.00
1 user(s) / month
Included in plan:
All Standard plan features
SSO with SAML (Okta, OneLogIn, etc.)
SCIM user sync
Custom domain
Limit user list access for guests
Priority commercial support
Zulip Cloud Standard
$6.67
1 user(s) / month
Included in plan:
Unlimited search history
File storage up to 5 GB per user
Flexible permissions with custom groups
Message retention policies
Brand Zulip with your logo
Priority commercial support
Public access option
Zulip Free (self-hosted)
Free
Included in plan:
Complete team chat solution, with all Zulip features included
Mobile notifications for organizations with up to 10 users
FAQs
What platforms does this service support?
Web-based service. Mobile version is available for Android and iOS.
Does this service offer guides, tutorials and or customer support?
LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.
Who are the main user groups of this service?
LivePerson provides chat and messaging service to businesses of all sizes.
Does this service offer an API?
Yes we are an open platform and provide an API.
What is this service generally used for?
It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.
FAQs
What is this service generally used for?
All kinds of companies seeking a reliable communication platform to increase business efficiency by enabling teams to chat and collaborate quickly and in compliance with data-privacy regulations.
FAQs
What are some applications this service is commonly used in tandem with?
GitHub, Jira, PagerDuty, Sentry
Who are the main user groups of this service?
Zulip is an organized chat app for distributed teams.
What is this service generally used for?
Team communication, real-time and async.
What platforms does this service support?
Windows, Mac, iOS, Android, Linux. Works in any modern browser.
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service integrate with any other apps?
Yes
Does this service offer an API?
Yes
Does this service offer guides, tutorials and or customer support?
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