Compare LivePerson vs Slack vs Rocket.Chat

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About LivePerson

Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.

About Slack

Slack is a real-time messaging, archive and conversation search tool. It is designed to make working life simpler and more productive by removing the need for internal email and inefficient file sharing methods.

Slack brings desktop and mobile messaging into one place — with seamless file sharing, conversation syncing, and notification options. It is simple and easy to use. Users can create different conversation groups with customizable privacy settings to ensure just the right people see them.

Slack is optimized as a search tool to ensure every discussion and document is archived, indexed, and available through Slack's search bar. The powerful search and archiving features will help users never lose track of the conversations they need to remember.

About Rocket.Chat

Rocket.Chat is the world's largest open-source, communications platform that empowers security-conscious organizations to communicate without compromising data privacy.

Communicate with colleagues, customers, partners, vendors, suppliers, and other companies, regardless of the platform they use. Integrate with your favorite apps and automate repetitive tasks and complex workflows. Securely share files, documents, photos, and videos to centralize vital information and boost productivity.

Supercharge your customer service by integrating your CRM, chatbots, and apps for an accelerated and efficient customer experience.

12M+ users in over 150 countries trust our privacy-centric approach that focuses on security governance, risk management, and compliance. Highly-regulated organizations such as Deutsche Bahn, The US Navy, and Credit Suisse trust Rocket.Chat for completely private and secure communications.

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Summary

  • Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.

  • Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.

  • KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.

  • Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.

Summary

  • All team communication in one place: Say goodbye to internal email thanks to Slack’s desktop and mobile messaging, file sharing and notifications functions. Stay up-to-date even on the move.

  • Integrate with services you already use: Slack integrates with dozens of other services including Dropbox, Google Drive, GitHub, Datadog, Asana, Mailchimp etc.

  • Built for search: Archive, index and find conversations, files or links in seconds with Slack’s search functions.

Summary

  • Team collaboration and instant messaging

  • Integrate Live Chats to your website and talk to your customers

  • No ads, no trackers. You own your data, chose where to host it and where to store usage.

  • DevOps

  • Numerous integrations

Pricing

Starter

Free
Included in plan:
  • 25 users max
  • Up 100 monthly active contacts (Omnichannel)
  • Self-managed
  • Unlimited 1:1 and group messaging
  • File history
  • Secure push notifications
  • Create teams, channels and threaded discussions
  • Delivered/read receipt
  • Native desktop apps (Windows, Mac, Linux)
  • Native mobile apps (iOS and Android)
  • Localized in 64 languages
  • Video conferencing integrations
  • Matrix federation
  • Slack and MS Teams bridges
  • Dark mode
  • Channel integrations (WhatsApp, Messenger, Instagram Direct, Email, SMS, Live chat and others
  • Routing algorithm
  • Analytics and real-time monitoring
  • Templated messages
  • Route returning customers
  • Contact manager routing
  • Multiple business hours
  • Chat abandonment handler
  • On hold queue
  • Queue waiting time display
  • Mobile app for agents
  • Inquiry forwarding
  • Multiple queues
  • Conversation priority indicators
  • Transcript exports
  • Reports dashboard
  • Apps integration
  • Admin Console
  • Advanced user management
  • Engagement dashboard
  • Two-factor authentication
  • End-to-end encryption
  • Data loss prevention
  • Granular data retention policies

Pro

$4.00
1 user(s) / month
Included in plan:
  • Up to 500 users
  • Up to 15,000 monthly active contacts as add-on (Omnichannel)
  • Self managed or cloud hosting (as add-on)
  • Unlimited 1:1 and group messaging
  • Secure push notifications
  • File history
  • Create teams, channels and threaded discussions
  • Delivered/read receipt
  • Native desktop apps (Windows, Mac, Linux)
  • Native mobile apps (iOS and Android)
  • Localized in 64 languages
  • Video conferencing integrations
  • Matrix federation
  • Slack and MS Teams bridges
  • Dark mode
  • Remove Rocket.Chat Watermark
  • Channel integrations (WhatsApp, Messenger, Instagram Direct, Email, SMS, Live chat and others
  • Analytics and real-time monitoring
  • Routing algorithm
  • Templated messages
  • Route returning customers
  • Contact manager routing
  • Multiple business hours
  • Chat abandonment handler
  • On hold queue
  • Queue waiting time display
  • Inquiry forwarding
  • Mobile app for agents
  • Multiple queues
  • Conversation priority indicators
  • Transcript exports
  • Reports dashboard
  • Apps integration
  • Admin Console
  • Advanced user management
  • Engagement dashboard
  • Two-factor authentication
  • End-to-end encryption
  • Data loss prevention
  • Granular data retention policies
  • Webform and email support

Enterprise


Custom
Included in plan:
  • Custom users
  • Custom monthly active contacts (Omnichannel)
  • Self managed or cloud hosting (as add-on)
  • Premium hosting tiers
  • Unlimited 1:1 and group messaging
  • Secure push notifications
  • File history
  • Create teams, channels and threaded discussions
  • Delivered/read receipt
  • Native desktop apps (Windows, Mac, Linux)
  • Native mobile apps (iOS and Android)
  • Video conferencing integrations
  • Matrix federation
  • Slack and MS Teams bridges
  • Dark mode
  • Remove Rocket.Chat Watermark
  • Channel integrations (WhatsApp, Messenger, Instagram Direct, Email, SMS, Live chat and others
  • Routing algorithm
  • Analytics and real-time monitoring
  • Templated messages
  • Route returning customers
  • Contact manager routing
  • Multiple business hours
  • Chat abandonment handler
  • On hold queue
  • Queue waiting time display
  • Mobile app for agents
  • Inquiry forwarding
  • Multiple queues
  • Conversation priority indicators
  • Transcript exports
  • Reports dashboard
  • Chat Engine (Embedded chat experiences with Iframe, Websockets APIs and Javascript Library)
  • Apps integration
  • Admin Console
  • Advanced user management
  • Custom roles and permissions
  • Engagement dashboard
  • End-to-end encryption
  • Two-factor authentication
  • Data loss prevention
  • Audit panel
  • Device management
  • Granular data retention policies
  • Webform and email support

FAQs

    Who are the main user groups of this service?
  • LivePerson provides chat and messaging service to businesses of all sizes.

  • Does this service offer guides, tutorials and or customer support?
  • LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.

  • Does this service offer an API?
  • Yes we are an open platform and provide an API.

  • What is this service generally used for?
  • It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.

  • What platforms does this service support?
  • Web-based service. Mobile version is available for Android and iOS.

FAQs

    No FAQs associated with this application.

FAQs

    What is this service generally used for?
  • All kinds of companies seeking a reliable communication platform to increase business efficiency by enabling teams to chat and collaborate quickly and in compliance with data-privacy regulations.

Vendor Information

Founded:
1995
Based in:
New York
Employees:
1001-5000
Likes:
Followers:
10.7k

Vendor Information

Founded:
2009
Based in:
San Francisco
Employees:
501-1000
Likes:
Followers:
462k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
21.9k

Other

Who uses LivePerson
  • Personal
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Slack
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, French, German, Spanish, Japanese
Regional Restrictions:
No restrictions.

Other

Who uses Rocket.Chat
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Portuguese, English, Spanish, Arabic, Catalan, German, Dutch, Japanese, Chinese, Irish, Russian, Hindi, Afrikaans, Italian
Regional Restrictions:
No restrictions.
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