Compare LivePerson vs Blink vs Output Messenger

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Crozscore:

80%
what is this?
64%
50%
interest rising

Crozscore:

87%
what is this?
95%
32%
no significant changes

Crozscore:

79%
what is this?
100%
31%
interest falling
LivePerson screenshot view 3 more Blink screenshot view 1 more Output Messenger screenshot view 3 more

Software Description:

Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.

Software Description:

Your frontline workers are experts on your customers and your products. Bring them closer to your business by putting everything they need, right where they want it.

With Blink every employee gets their own personalised feed inside your own branded app. Actions, notifications, videos, and workflow tasks sit alongside top-down and bottom-up communications. Frontline workers finally have everything they need to stay productive trained and informed at their fingertips.

Retail.
No corporate email address? No problem. Your retail workers can access important updates, store layouts and securely action HR tasks.

Construction.
Always on-the-move? Staff can acknowledge urgent notices, access documents and share images from their mobiles.

Hospitality.
Need everyone on the same page? A branded employee experience fuels passionate and consistent customer experience.

Software Description:

Output Messenger is an inter-office, safe and secure communication tool which offers you a variety of environments such as private chat, group chat, chat Rooms and announcement/broadcast messaging. Every message in your network is secured by SSL/TLS. It was developed to suit any networks as LAN, WAN, VPN etc.

Features:

  • Data Visualization
  • Audience Targeting
  • A/B Testing
  • Multi-App
  • Multi-Site
  • Data Export
  • External Integrations
  • Document Comparison
  • History/Version Control
  • Multi-User
  • Lead Management
  • Marketing Automation
  • Dashboard
  • Customer Management
  • Google Apps Integration
  • Notifications
  • File Sharing
  • File Transfer
  • API
  • Analytics
  • Chat

Features:

  • Project Management
  • Travel Management
  • Contact Sharing
  • Scheduling
  • Onboarding
  • Employee Training
  • SMS
  • Feedback Management
  • Timesheets
  • 360 Degree Feedback
  • Employee Onboarding
  • Data Visualization
  • Vacation Calendar
  • Employee Engagement
  • Employee Incentive Management
  • Billing/Invoicing
  • Data Export
  • CRM Integration
  • Dashboard
  • Calendar Management
  • Chat
  • Google Apps Integration
  • Multi-User
  • Notifications
  • File Sharing
  • External Integrations
  • API

Features:

  • External Integrations
  • Chat
  • Multi-User
  • Notifications
  • Email Integration
  • File Sharing
  • File Transfer
  • Contact Management
  • API

Summary:

  • Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.

  • Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.

  • KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.

  • Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.

Summary:

  • Your frontline workers are experts on your customers and your products. Bring them closer to your business by putting everything they need, right where they want it.

  • Keep all your employees productive, trained and informed with Blink

  • share files, photos, videos with your teams and colleagues

  • Connect Blink to your existing apps to bring all their actions into Blinks Feed. Complete them with one click.

  • Encourage top down and bottom up comms.

Summary:

    No key features associated with this application.

Standard

Free
Included in plan:
  • 5 Apps
  • 1GB Free Storage
  • Self Service Online Support
  • Use Blink Superpowers
  • Connect With Anyone on Blink
  • Create Teams With Anyone on Blink
  • Unlimited Messages and Search History

Pro

$3.00
1 user(s) / month
Included in plan:
  • Use 20 Bots, Apps or Integrations
  • Only Pay for User 36 Onwards
  • 5GB Storage For You or Your Team
  • Access to Blinks Obsessive Support
  • Basic Analytics and Security Dashboards
  • Non Repudiable Audit-log
  • Remote Device Wipe

Business

$9.00
1 user(s) / month
Included in plan:
  • Unlimited Bots, Apps or Integrations
  • 500GB Storage For You or Your Team
  • Priority Access to Blinks Obsessive Support
  • 99.98% Availability Guaranteed
  • Advanced Analytics and Security Dashboards with Compliance
  • GDPR Dashboard
  • SSO Through Google Apps, Office 365 and ADFS
  • Your Own Intelligent Company Bot

Enterprise

$0.00
1 user(s) / month
Included in plan:
  • 1TB of Blink Storage
  • Support Under 24/7/365 SLA
  • 99.98% Availability Guaranteed.
  • 3500 People Supported in a Single Chat
  • Realtime Compliance Alerts
  • DLP and eDiscovery Integrations
  • Real-time Directory Sync With AD, OKTA and Ping
  • Topic Tracking and Sentiment Analysis
  • 2 Custom Micro-apps or Bots Built For You by Blink Professional Service
  • Supply Your Own Encryption Keys or KMS
  • Global Choice of Data Location

Perpetual license Valid for Life Time

$6.00
1 user(s) / year
Included in plan:
  • Instant Messaging
  • Chat Room
  • File Transfer
  • Acknowledgement Message
  • Video Calls and Conferencing
  • Remote Desktop Sharing
  • Internal Mailing
  • Notes
  • Reminder
  • History Logs
  • OTR (Off-the-Record)
  • Announcements
  • Alert on Status Change
  • Hide User/Group
  • Custom Status with Auto Reply
  • Preset Messages / Escape Messages
  • Multiple Views
  • Smiley and Business icons
  • Mobile App: Instant Messaging
  • Mobile App: File Transfer

FAQs:

    Who are the main user groups of this service?
  • LivePerson provides chat and messaging service to businesses of all sizes.

  • Does this service offer guides, tutorials and or customer support?
  • LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.

  • Does this service offer an API?
  • Yes we are an open platform and provide an API.

  • What is this service generally used for?
  • It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.

  • What platforms does this service support?
  • Web-based service. Mobile version is available for Android and iOS.

FAQs:

    What is this service generally used for?
  • Reaching and engaging Frontline Workers in any organisation. Making them productive, trained and informed and closing the feedback loop.

  • Does this service offer multi-user capability (e.g. teams)?
  • Blink is BUILT for teams of frontline workers. Add anyone to any team regardless of their email address or phonenumber.

  • Who are the main user groups of this service?
  • Organisations of any size that need to reach frontline workers. Retail, Hospitality, Engeineering, Construction.

  • What are some applications this service is commonly used in tandem with?
  • ServiceNow, SalesForce, GSuite, Office 365, Webex, Cisco Unified Comms, Skype, Zapier, Dropbox, OneDrive

  • Does this service offer guides, tutorials and or customer support?
  • Yes. A comprehensive help and support centre, videos and for the largest organisations we have an onboarding team.

  • Does this service offer an API?
  • Yes!

  • What platforms does this service support?
  • Windows, Android, iOS and Mac apps. Works in any modern web browser.

  • Does this service integrate with any other apps?
  • ServiceNow, Salesforce, Workday, Google Apps, Microsoft Office 365, Webex, Cisco Unified Comms, Skype, g, CircleCI, Github.

FAQs:

    What are some applications this service is commonly used in tandem with?
    • Output Time (Project Time & Task Management Software)
    • Output Desk (Live chat software for website)
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes, free support & software update for one year

  • Does this service offer an API?
  • Yes

  • What is this service generally used for?
    • Internal communication
    • File sharing
    • Video chat
    • Video conference
    • Audio chat
    • Group chat
    • Chat room
    • Remote desktop sharing
    • Screen clipper
  • Does this service integrate with any other apps?
  • Local social network

  • What platforms does this service support?
    • Windows
    • Mac
    • Linux
    • iOS
    • Android
  • Who are the main user groups of this service?
    • Startups
    • Enterprises
    • Collage
    • Corporate office

Publisher:

Founded:
1995
Based in:
New York
Employees:
1001-5000
Likes:
23.6k
Followers:
10.6k

Publisher:

Founded:
-
Based in:
London
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses LivePerson
  • Personal
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Blink
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Output Messenger
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
Mobile Platforms:
  • iOS
  • Android
  • Blackberry
Languages:
Croatian, Korean, Hindi, Lithuanian, Marathi, English, Arabic, Tibetan, Czech, Catalan, Chinese, Finnish, Swahili
Regional Restrictions:
No restrictions.
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