Compare LivePerson vs It'sAlive Chatbot Solutions

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Crozscore:

80%
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64%
50%
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Crozscore:

75%
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36%
interest rising
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Software Description:

Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.

Software Description:

ItsAlive provides a platform to easily build chatbots and services for brands that want to stand out.

A CHATBOT FOR:

  • CUSTOMER CARE: Automate frequently asked questions and seamlessly connect people to a human when necessary using Facebook Inbox or other platforms.

  • BROADCASTING: Enable people to subscribe to weekly content and broadcast exclusive messages with a very high reach. Manually or automatically.

  • ACQUISITION: Collecting information in a much more intuitive and less intrusive manner. Driving leads from automated conversations directly to your CRM.

  • BRAND AWARENESS: Chatbots are a new way to tell stories. Discovering your brand and services in a one to one conversation without distractions.

OUR SOLUTIONS:

  • Platform: Easily build chatbots on your own that will grow with your ambitions. We try our best to make it as simple as possible to build, manage, optimize and track your bot performances.

  • Services: Building chatbots can be challenging. We design them from conception to launch and share with you the best ways to get the most out of them.

Features:

  • Data Visualization
  • Audience Targeting
  • A/B Testing
  • Multi-App
  • Multi-Site
  • Data Export
  • External Integrations
  • Document Comparison
  • History/Version Control
  • Multi-User
  • Lead Management
  • Marketing Automation
  • Dashboard
  • Customer Management
  • Google Apps Integration
  • Notifications
  • File Sharing
  • File Transfer
  • API
  • Analytics
  • Chat

Features:

  • Lead Management
  • Customer Management
  • Notifications
  • Marketing Automation
  • Chat
  • API

Summary:

  • Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.

  • Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.

  • KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.

  • Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.

Summary:

  • Keyword detection

  • RSS feeds

  • Instant notifications

  • Schedule

  • Analytics

  • Multilingual

  • Lead Gen Form

  • API & Services

FAQs:

    Who are the main user groups of this service?
  • LivePerson provides chat and messaging service to businesses of all sizes.

  • Does this service offer guides, tutorials and or customer support?
  • LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.

  • Does this service offer an API?
  • Yes we are an open platform and provide an API.

  • What is this service generally used for?
  • It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.

  • What platforms does this service support?
  • Web-based service. Mobile version is available for Android and iOS.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
1995
Based in:
New York
Employees:
1001-5000
Likes:
23.7k
Followers:
10.5k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
217
Followers:
434

Other:

Who uses LivePerson
  • Personal
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses It'sAlive Chatbot Solutions
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, French
Regional Restrictions:
No restrictions.
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