Compare LivePerson vs Freshchat vs Zoho Cliq

LivePerson 100 Instant Messaging & Chat	Freshchat 234 Instant Messaging & Chat	Zoho Cliq 96 Instant Messaging & Chat
View Listing	Visit Website	View Listing
Crozscore 85% what is this? User Happiness: 78% Press Buzz: 54% User Trend: interest rising	Crozscore 90% what is this? User Happiness: 88% Press Buzz: 62% User Trend: interest rising	Crozscore 89% what is this? User Happiness: 86% Press Buzz: 68% User Trend: interest falling
view 3 more	view 4 more	view 3 more
About LivePerson Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.	About Freshchat Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key-Value Propositions 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: -Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances	About Zoho Cliq Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybrid work style, where you can log in to work through any device from anywhere. This helps improve your team's overall productivity and, in turn, impacts the performance of your business positively.
Features API Batch Permissions & Access Chat Contact Management Contact Sharing Document Comparison Email Integration External Integrations File Sharing File Transfer Google Apps Integration History/Version Control Marketing Automation Multi-User Notifications Project Management	Features API Batch Permissions & Access Chat Contact Management Contact Sharing Document Comparison Email Integration External Integrations File Sharing File Transfer Google Apps Integration History/Version Control Marketing Automation Multi-User Notifications Project Management	Features API Batch Permissions & Access Chat Contact Management Contact Sharing Document Comparison Email Integration External Integrations File Sharing File Transfer Google Apps Integration History/Version Control Marketing Automation Multi-User Notifications Project Management
Summary Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities. Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results. KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money. Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.	Summary Free live chat software Real time engagement software for websites Live chat software from Freshdesk Proactive chat for websites Live chat for small teams Live chat for startups Live chat tool for increased sales Live chat software for customer support Live chat software for more leads from website Live chat software for engagement and sales	Summary No key features associated with this application.
	Pricing Growth $15.00 1 user(s) / month Included in plan: Up to 2000 bot sessions/month FREE Assignment Rules Priority Inbox Canned Responses Private Notes User Events & Timeline 100K MUV/agent Pro $39.00 1 user(s) / month Included in plan: Up to 3000 bot sessions/month FREE WhatsApp Business Apple Business Chat Business Hours (by Groups) Advanced Automations CSAT Survey and Report Enterprise $69.00 1 user(s) / month Included in plan: Up to 5000 bot sessions/month FREE Allowed IPs Allowed Domains User Authentication(JWT)	Pricing Free Free Included in plan: Messaging and channels File storage Meetings with screen share Remote work Chat export Free Free Included in plan: Messaging and channels File storage Meetings with screen share Remote work Chat export Standard $18.00 25 user(s) / month Included in plan: Everything in the Free edition + External channels Call recording Custom domain and email Basic usage reports Networks (Add on) Professional $2.00 1 user(s) / month Included in plan: Everything in the Standard edition + Team management Task management Roles and permissions Module configurations Live events and room devices Mobile permissions Networks (3 free Networks) Enterprise $4.00 1 user(s) / month Included in plan: Everything in the Professional edition + Audit history Advanced usage reports eDiscovery and DRP Networks (3 free Networks)
FAQs What platforms does this service support? Web-based service. Mobile version is available for Android and iOS. Does this service offer guides, tutorials and or customer support? LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services. Who are the main user groups of this service? LivePerson provides chat and messaging service to businesses of all sizes. Does this service offer an API? Yes we are an open platform and provide an API. What is this service generally used for? It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.	FAQs What are some applications this service is commonly used in tandem with? CRM, 3rd Party Plugins What is this service generally used for? Live Chat with the Website Visitors Does this service offer an API? No What platforms does this service support? All Mobile and WebApp Platforms Does this service offer guides, tutorials and or customer support? Yes Does this service offer multi-user capability (e.g. teams)? Yes Does this service integrate with any other apps? Yes Who are the main user groups of this service? SMBs, SMEs, Startups, E-Commerce Websites.	FAQs What platforms does this service support? Zoho Cliq is available on the web and on mobile (iOS and Android). Desktop applications for Mac, Windows and Linux are also supported. What is this service generally used for? Zoho Cliq is a team communication and collaboration app. It is used for internal communication in an organization. You can chat with your colleagues, make audio/video calls and share files with them. Does this service offer an API? Yes What are some applications this service is commonly used in tandem with? Zoho Cliq is a communication app that lets you chat with your colleagues and make calls. It is widely used for team communication. You can use Zoho Cliq in tandem with project management tools, email communication tools, file sharing apps and office productivity tools for creating and sharing documents, presentations, spreadsheets, etc. Does this service offer guides, tutorials and or customer support? Yes. You can learn more about Zoho Cliq by checking out the documents available in the Help Center. We also conduct product webinars and offer around-the-clock customer support during workdays. Does this service offer multi-user capability (e.g. teams)? Yes. You can create channels and groups in Zoho Cliq to collaborate with your teammates. Who are the main user groups of this service? Any business organization that requires internal communication software Does this service integrate with any other apps? Yes. Zoho Cliq is tightly integrated with other Zoho apps like People, Desk, CRM. It also supports third-party integrations with Google,Trello, Dropbox, Zendesk, Mailchimp and any other service that supports APIs.
Vendor Information Founded: 1995 Based in: New York Employees: 1001-5000 Likes: Followers: 10.7k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 1	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 3.63k
Other Who uses LivePerson Personal SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: English Regional Restrictions: No restrictions.	Other Who uses Freshchat Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English, Catalan, Czech, Danish, German, Estonian, Finnish, French, Portuguese, Italian, Korean, Arabic, Bengali, Bulgarian, Gujarati, Hebrew, Hindi, Hungarian, Japanese, Central Khmer, Indonesian, Greek, Icelandic, Latvian, Lithuanian, Malayalam, Marathi, Malay, Chinese, Norwegian, Panjabi, Polish, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Dutch, Tamil, Thai, Telugu, Turkish, Welsh, Ukrainian, Urdu, Vietnamese, Swedish Regional Restrictions: No restrictions.	Other Who uses Zoho Cliq Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English, German, Greek, Portuguese, Italian, French, Chinese, Vietnamese, Russian, Japanese, Spanish, Turkish, Dutch Regional Restrictions: No restrictions.