Compare LivePerson vs Huddle vs Freshchat

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Crozscore:

77%
what is this?
51%
50%
interest rising

Crozscore:

87%
what is this?
84%
45%
no significant changes

Crozscore:

88%
what is this?
97%
24%
interest falling
LivePerson screenshot view 3 more Huddle screenshot view 4 more Freshchat screenshot view 5 more

Software Description:

Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.

Software Description:

This software enables enterprise and government organizations worldwide to securely store, access, share, sync and work on files with everyone they need to - regardless of whether they are inside or outside of an organization's firewall.
Huddle is a remarkably simple, yet powerful way to collaborate on content, providing version control and a powerful auditing system.
It saves all the history of the work and past versions of the documents, and can manage the restriction different users have, as well as workflows and approval processes.

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

  1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

  2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

  3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Features:

  • Data Visualization
  • Audience Targeting
  • A/B Testing
  • Multi-App
  • Multi-Site
  • Data Export
  • External Integrations
  • Document Comparison
  • History/Version Control
  • Multi-User
  • Lead Management
  • Marketing Automation
  • Dashboard
  • Customer Management
  • Google Apps Integration
  • Notifications
  • File Sharing
  • File Transfer
  • API
  • Analytics
  • Chat

Features:

Features:

  • Chat
  • Marketing Automation
  • History/Version Control
  • Multi-User
  • Notifications
  • File Sharing
  • File Transfer
  • Lead Management
  • Customer Management
  • Dashboard
  • Lead Scoring
  • Batch Permissions & Access
  • Audience Targeting
  • Contact Management
  • Referral Tracking
  • Third-Party Plugins/Add-Ons

Summary:

  • Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.

  • Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.

  • KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.

  • Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.

Summary:

  • Manage Complex Projects: Organize, manage, and track projects from your desktop or mobile device; Assign tasks to your team and include notes or document links; Receive automatic reminders about tasks as deadlines approach.

  • Organization: Intelligent recommendation technology automatically shows you the content that matters to you; A real-time activity stream keeps you in the know on relevant actions made by coworkers and clients; The task list reminds you of what’s next—tasks to complete, deadlines, document approval requests, and more.

  • Customization: Get a branded account that matches your company’s unique style, including a custom URL and logos; Custom workspaces integrate with online resources, such as your intranet portal; APIs add muscle to your other enterprise products with Huddle’s powerful collaboration features.

  • Integration: Connect Huddle with SharePoint to painlessly migrate data into the simple, mobile-friendly cloud; Supercharge productivity with MS Office and enterprise social network integration; Master the power of mobile by connecting Huddle apps with your other mobile apps.

  • File Sharing, Sync, and Management: Create content in Huddle, share it in a few clicks; Open, view, and edit files with complete version control; Files stay synced across every device.

  • Seamless Collaboration: Create secure workspaces to work with external partners; Control workspace access by assigning individuals to teams and setting permissions; Engage in conversations around files before submitting requests for approvals.

Summary:

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Pricing:

  • Credit card required: N/A
  • Workgroup: $20 per user per month + free trial.
    Enterprise: $40 per user per month + free trial.
    Unlimited: pricing on request.

Blossom

$15.00
1 user(s) / month
Included in plan:
  • Targeted Messages
  • Mobile Friendly
  • Line Visitor Activity
  • Unlimited Chat History
  • Live Visitor Activity
  • Customisable Widget
  • Interactive Widget

Sprout

Free
Included in plan:
  • CRM Integration
  • Free upto 3 agents
  • Visitor Profiles

FAQs:

    Who are the main user groups of this service?
  • LivePerson provides chat and messaging service to businesses of all sizes.

  • Does this service offer guides, tutorials and or customer support?
  • LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.

  • Does this service offer an API?
  • Yes we are an open platform and provide an API.

  • What is this service generally used for?
  • It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.

  • What platforms does this service support?
  • Web-based service. Mobile version is available for Android and iOS.

FAQs:

    Who are the main user groups of this service?
  • Huddle is built specifically for small-medium sized businesses.

  • What is this service generally used for?
  • It is used for cloud-based collaboration for enterprises, as well as other users, like government organizations.

  • What platforms does this service support?
  • There are desktop apps for Windows and Mac, as well as mobile apps for iPad and Android.

  • What are some applications this service is commonly used in tandem with?
  • Commonly is used in tandem with MS Office, SharePoint, and similar mobile apps.

  • Does this service integrate with any other apps?
  • It integrates with many desktop applications, cloud services, and Huddle apps integrate with other mobile apps.

  • Does this service offer an API?
  • Huddle provide access to their services via a set of RESTful HTTP services. This project is a public repository for documentation and examples.

  • Does this service offer multi-user capability (e.g. teams)?
  • It provides multi-user and teamwork profiles.

  • Does this service offer guides, tutorials and or customer support?
  • There is email and phone support, knowledge base, and video tutorials.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • CRM, 3rd Party Plugins

  • What is this service generally used for?
  • Live Chat with the Website Visitors

  • Does this service offer an API?
  • No

  • What platforms does this service support?
  • All Mobile and WebApp Platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Who are the main user groups of this service?
  • SMBs, SMEs, Startups, E-Commerce Websites.

Publisher:

Founded:
1995
Based in:
New York
Employees:
1001-5000
Likes:
Followers:

Publisher:

Founded:
2006
Based in:
London
Employees:
51-200
Likes:
3.25k
Followers:
16.4k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
801

Other:

Who uses LivePerson
  • Personal
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Freshchat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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