Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.
About Freshchat
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
Key-Value Propositions
1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more
2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional
3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.
Freshchat offers:
-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messaging using hyper-targeted rich media campaigns
-Intelligent load balancing and auto-routing capabilities
-Seamless integrations via a rapidly growing app marketplace and custom APIs
-Highly resilient architecture built on AWS and certified with industry compliances
About Brosix
"Brosix is a secure private instant messaging software for companies of all sizes and industries."
Encryption is a must in today's business world, and every entrepreneur should ensure they’re using the right software. With 256-bit encryption similar to that used by the American Government, Brosix can proudly be mentioned as the ultimate secure messaging tool. Your chats, calls and file transfer documents are all safe with Brosix.
Beyond security, Brosix can also help you organize your work, day and meetings. Features like Text Chat, Chat Rooms, Video and Standard calls can replace old fashioned, time consuming meetings. You can collaborate with colleagues regardless of your location. Other features such as File Transfer, Screen Sharing, and Virtual Whiteboard can be used as a way to share your vision and ideas on a work project.
Brosix provides you with all of these features and more in a user friendly comprehensive package. This allows you to quickly implement Brosix in your team, saving you time to focus on vital work. These features also come with high-level encryption at a great price.
Take your time to get to know Brosix, and we’re certain that you’ll find it as useful as the many companies around the world that rely on it every day.
Features
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
History/Version Control
Marketing Automation
Multi-User
Notifications
Project Management
Features
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
History/Version Control
Marketing Automation
Multi-User
Notifications
Project Management
Features
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
History/Version Control
Marketing Automation
Multi-User
Notifications
Project Management
Summary
Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.
Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.
KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.
Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.
Summary
Free live chat software
Real time engagement software for websites
Live chat software from Freshdesk
Proactive chat for websites
Live chat for small teams
Live chat for startups
Live chat tool for increased sales
Live chat software for customer support
Live chat software for more leads from website
Live chat software for engagement and sales
Summary
No key features associated with this application.
Pricing
Growth
$15.00
1 user(s) / month
Included in plan:
Up to 2000 bot sessions/month FREE
Assignment Rules
Priority Inbox
Canned Responses
Private Notes
User Events & Timeline
100K MUV/agent
Pro
$39.00
1 user(s) / month
Included in plan:
Up to 3000 bot sessions/month FREE
WhatsApp Business
Apple Business Chat
Business Hours (by Groups)
Advanced Automations
CSAT Survey and Report
Enterprise
$69.00
1 user(s) / month
Included in plan:
Up to 5000 bot sessions/month FREE
Allowed IPs
Allowed Domains
User Authentication(JWT)
Pricing
Startup
Free
Included in plan:
Private Team Network
Up to 3 users
Control over user accounts
Chat history for all user accounts
Whiteboard
Text chat
Business
$4.00
1 user(s) / month
Included in plan:
Everything in the Startup plan +
Unlimited User Accounts
Video and Audio Chat
Chat rooms
P2P File transfer
Screen Sharing
Screenshot
Premium
$6.00
1 user(s) / month
Included in plan:
Everything in the Business plan +
Full Control over user accounts
Multiple administrators
Security levels for user data access
Chat Rooms Control
Chat Rooms for Groups
FAQs
What platforms does this service support?
Web-based service. Mobile version is available for Android and iOS.
Does this service offer guides, tutorials and or customer support?
LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.
Who are the main user groups of this service?
LivePerson provides chat and messaging service to businesses of all sizes.
Does this service offer an API?
Yes we are an open platform and provide an API.
What is this service generally used for?
It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.
FAQs
What are some applications this service is commonly used in tandem with?
CRM, 3rd Party Plugins
What is this service generally used for?
Live Chat with the Website Visitors
Does this service offer an API?
No
What platforms does this service support?
All Mobile and WebApp Platforms
Does this service offer guides, tutorials and or customer support?
Yes
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service integrate with any other apps?
Yes
Who are the main user groups of this service?
SMBs, SMEs, Startups, E-Commerce Websites.
FAQs
Does this service integrate with any other apps?
Brosix integrates with Smarsh for the Archiving.
Who are the main user groups of this service?
The main customers of Brosix are corporations, medium and small businesses in a variety of sectors.
Does this service offer multi-user capability (e.g. teams)?
Yes, Brosix has a range of administrative features including custom teams.
Does this service offer guides, tutorials and or customer support?
Yes, you can find many written and video tutorials and guides on how to use Brosix in the help site section of the Brosix website. Brosix offers technical support to its Business and Premium plan users.
What is this service generally used for?
Brosix is used for internal communication within a private instant messaging network. Apart from standard instant messages, the service has numerous collaboration features such as video and standard calls, unlimited in size file transfers, screen sharing, chat rooms, etc.
What are some applications this service is commonly used in tandem with?
Brosix does not require the use of additional applications as it aims to provide users with many services in one product.
What platforms does this service support?
Brosix can be used on Windows from the Vista to Windows 10 operating systems, Mac, Android, iOS and Linux. There’s also a web version from the Brosix website that doesn't require installation.
Does this service offer an API?
Brosix has API integration for the Business and Premium plan users.
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