Compare LivePerson vs Freshchat vs Botnation AI

You May Also Like

Featured products that are similar to the ones you selected below.

Slack
(29725)
Instant Messaging & Chat Software
Visit Website
View Listing View Listing View Listing

Crozscore

85%
what is this?
interest rising

Crozscore

90%
what is this?
interest rising

Crozscore

84%
what is this?
interest falling
LivePerson screenshot view 3 more Freshchat screenshot view 4 more Botnation AI screenshot

About LivePerson

Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.

About Freshchat

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Key-Value Propositions
1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more
2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional
3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messaging using hyper-targeted rich media campaigns
-Intelligent load balancing and auto-routing capabilities
-Seamless integrations via a rapidly growing app marketplace and custom APIs
-Highly resilient architecture built on AWS and certified with industry compliances

About Botnation AI

Botnation AI is a no code self service platform to create your chatbot for your Facebook Messenger, website or WhatsApp pages. You don't need to have any coding skills !
A chatbot answers automatically to 80% of your clients or prospects' most recurring questions. If not, it collects people's contacts so as you can reach them out ! Or, the chatbot transfers the conversation to a human being. Botnation is free to use until your chatbot is live, which means you work on your chatbot for free, with a full access to every feature. When you're ready, you publish the chatbot and you choose an offer based on your traffic !

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Summary

  • Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.

  • Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.

  • KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.

  • Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.

Summary

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Summary

    No key features associated with this application.

Pricing

Growth

$15.00
1 user(s) / month
Included in plan:
  • Up to 2000 bot sessions/month FREE
  • Assignment Rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • 100K MUV/agent

Pro

$39.00
1 user(s) / month
Included in plan:
  • Up to 3000 bot sessions/month FREE
  • WhatsApp Business
  • Apple Business Chat
  • Business Hours (by Groups)
  • Advanced Automations
  • CSAT Survey and Report

Enterprise

$69.00
1 user(s) / month
Included in plan:
  • Up to 5000 bot sessions/month FREE
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)

Pricing

Discover

Free
Included in plan:
  • Chatbot construction
  • Chatbot enabled

Expert

$34.00
1000 users per month
Included in plan:
  • Chatbot construction
  • Chatbots enabled

Elite

$59.00
2000 users per month
Included in plan:
  • Chatbot construction
  • Chatbot enabled

Enterprise


1 user(s) / month
Included in plan:
  • 14% savings
  • Possibility to remove "Powered by Botnation AI"
  • Priority on Customer support

FAQs

    Who are the main user groups of this service?
  • LivePerson provides chat and messaging service to businesses of all sizes.

  • Does this service offer guides, tutorials and or customer support?
  • LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.

  • Does this service offer an API?
  • Yes we are an open platform and provide an API.

  • What is this service generally used for?
  • It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.

  • What platforms does this service support?
  • Web-based service. Mobile version is available for Android and iOS.

FAQs

    What are some applications this service is commonly used in tandem with?
  • CRM, 3rd Party Plugins

  • What is this service generally used for?
  • Live Chat with the Website Visitors

  • Does this service offer an API?
  • No

  • What platforms does this service support?
  • All Mobile and WebApp Platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Who are the main user groups of this service?
  • SMBs, SMEs, Startups, E-Commerce Websites.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, we offer a customer support through a live chat on extended hours, a help center (with how to and tutorials) and webinars, even on the free mode.

  • Does this service offer multi-user capability (e.g. teams)?
  • If any doubt, please contact us !

  • Does this service offer an API?
  • Yes it does.

  • Does this service integrate with any other apps?
  • Yes as Botnation has an API you can connect to any other API.

  • What is this service generally used for?
  • Chatbots are used for customer support, FAQ or lead collecting purposes but it can also be used for creative purposes.

  • What are some applications this service is commonly used in tandem with?
  • It's used in tandem with Facebook Messenger, WhatsApp and/or your website.

  • What platforms does this service support?
  • Botnation connects to Facebook Messenger and WhatsApp's API. It also generated a JS code that you can embark on any website or app supporting JS.

  • Who are the main user groups of this service?
  • Anyone can create a chatbot with Botnation, it's a no code platform.

Vendor Information

Founded:
1995
Based in:
New York
Employees:
1001-5000
Likes:
Followers:
10.7k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.56k

Other

Who uses LivePerson
  • Personal
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Freshchat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Catalan, Czech, Danish, German, Estonian, Finnish, French, Portuguese, Italian, Korean, Arabic, Bengali, Bulgarian, Gujarati, Hebrew, Hindi, Hungarian, Japanese, Central Khmer, Indonesian, Greek, Icelandic, Latvian, Lithuanian, Malayalam, Marathi, Malay, Chinese, Norwegian, Panjabi, Polish, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Dutch, Tamil, Thai, Telugu, Turkish, Welsh, Ukrainian, Urdu, Vietnamese, Swedish
Regional Restrictions:
No restrictions.

Other

Who uses Botnation AI
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
French, English
Regional Restrictions:
No restrictions.
Back to top