Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.
Customericare lets you add a chat window to your website without any coding knowledge.
See who is browsing your website in real time, invite them to have a chat with you and start building a relationship with potential customers.
The main advantage of our live chat is that it allows your customer to text or video chat with you without leaving your website or installing any additional plugin. Talking to customers should be easy and that's exactly what we are aiming for!
Zendesk provides a customer service platform designed to bring organizations and their customers closer together.
With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.
Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.
Google Apps Integration
Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.
Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.
KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.
Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.
A text, audio and video chat window right on your website
Real time monitoring of your website visitors
Multi-channel support: email, web, phone, chat, social media
Flexible ticket management with automated workflow
Customer facing web interface that you can easily brand
Brings all your customer conversations into one place
Time-saving tools like ticket views, triggers, and automations
Robust reporting and advanced analytics
Who are the main user groups of this service?
LivePerson provides chat and messaging service to businesses of all sizes.
Does this service offer guides, tutorials and or customer support?
LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.
Does this service offer an API?
Yes we are an open platform and provide an API.
What is this service generally used for?
It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.
What platforms does this service support?
Web-based service. Mobile version is available for Android and iOS.