Compare LivePerson vs bpm'online service vs Boldchat

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Crozscore:

77%
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50%
50%
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Crozscore:

84%
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100%
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89%
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LivePerson screenshot view 3 more bpm'online service screenshot view 1 more Boldchat screenshot view 4 more

Software Description:

Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.

Software Description:

Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels

Features:

  • Product Features
  • 360° customer view
  • Case management
  • Problem management
  • Service catalogue management
  • Knowledge management
  • Service level agreement
  • Feedback management
  • Omni-channel communications
  • Field service
  • Customer portal
  • ITIL processe

Software Description:

BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.

Features:

  • Data Visualization
  • Audience Targeting
  • A/B Testing
  • Multi-App
  • Multi-Site
  • Data Export
  • External Integrations
  • Document Comparison
  • History/Version Control
  • Multi-User
  • Lead Management
  • Marketing Automation
  • Dashboard
  • Customer Management
  • Google Apps Integration
  • Notifications
  • File Sharing
  • File Transfer
  • API
  • Analytics
  • Chat

Features:

  • Project Management
  • Inventory Tracking
  • Supplier Management
  • Scheduling
  • Calendar Management
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Lead Management
  • Lead Scoring
  • Data Export
  • Data Import
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations
  • Contact Management
  • API
  • Email Integration
  • Contact Sharing

Features:

  • API
  • Chat

Summary:

  • Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.

  • Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.

  • KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.

  • Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.

Summary:

    No key features associated with this application.

Summary:

  • Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.

  • Customer Support Tools: Follow Visitor Browsing; Searchable Canned Messages; Chat/Visitor History; Supervisor Tools; SLA Reporting; Predictive Canned Messaging.

  • Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.

  • Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.

  • Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.

  • Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.

service enterprise

$50.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Service catalogue
  • Business process management
  • Contact center
  • Service level management
  • Configuration management
  • Case management
  • Request management
  • Problem management
  • Knowledge management
  • Change management
  • Release management
  • Synchronization and integration
  • System designer
  • Omni-channel communications

customer center

$35.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integration
  • System designer

Pricing:

  • Credit card required: N/A
  • Pro: $599 agent/year.
    Premier: Pricing on request.
    Enterprise: Pricing on request.

FAQs:

    Who are the main user groups of this service?
  • LivePerson provides chat and messaging service to businesses of all sizes.

  • Does this service offer guides, tutorials and or customer support?
  • LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.

  • Does this service offer an API?
  • Yes we are an open platform and provide an API.

  • What is this service generally used for?
  • It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.

  • What platforms does this service support?
  • Web-based service. Mobile version is available for Android and iOS.

FAQs:

    What is this service generally used for?
  • Leverage built-in processes

    Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
    Manage omnichannel communications

    Personalize communications with your clients using bpm’online service.

    Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

    Engaging interface that users love

    Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

  • Does this service offer multi-user capability (e.g. teams)?
  • Software offers multi-user capability.

  • What are some applications this service is commonly used in tandem with?
  • Twitter,
    Facebook,
    Google Contacts and Calendars,
    LDAP,
    IMAP,
    MS Exchange,
    Google Maps,
    OpenStreetMap,
    MailChimp / Mandrill

  • Does this service offer guides, tutorials and or customer support?
  • Support:

    Phone support
    Knowledge base
    Customer success management
    Academy
    Community
    ITIL/ITSM

  • Does this service offer an API?
  • Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.

  • Who are the main user groups of this service?
  • Enterprises
    Mid-size companies
    Startups
    Small companies

  • What platforms does this service support?
  • Platforms: Android, iOS, Mac, Windows, Web-based.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • They offer Free Premium 24/7 Support.

  • What is this service generally used for?
  • It is generally used as a live communication software.

  • What platforms does this service support?
  • The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,

  • Does this service offer an API?
  • BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)

  • Who are the main user groups of this service?
  • The main users of this service are webstores.

Publisher:

Founded:
1995
Based in:
New York
Employees:
1001-5000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
14.2k
Followers:
2.87k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses LivePerson
  • Personal
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses bpm'online service
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Portuguese, Arabic, German, French, Spanish, Turkish, Italian, Polish, Russian, Hebrew
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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