Compare LiveHelpNow vs Velaro vs Qanta.ai

Software Description

LiveHelpNow is a customer chat, support, and helpdesk platform, that gives full insight into consumer habits, watching their information and social media feeds.

Users can gain customer feedback by monitoring website visits and consequently tailor its own targeted ads and promotions. It features live chat, email-ticketing, and callback management.

This software is widely used by businesses across various industries, mainly smaller and mid-sized. There is also comprehensive self-service offered, as well as knowledgebase management tools.

Software Description

Founded in 2000, today Velaro is the largest privately-owned provider of live chat and messaging software built to support the unique needs of enterprise customers. Leaders in eCommerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

At Velaro, our goal is to help your team master continuous improvement in your customer communications, as part of their daily workflow. Managers can direct and assist agents in real time with chat shadowing, or review transcripts and reports after the fact to look for coachable moments. Customers can provide feedback on entire conversations or even individual messages. Track conversions and sales data to definitively determine ROI. Only Velaro gives you the tools to make every chat better than the last.

Of course, communication with customers doesn’t occur in a vacuum. Our robust integration capabilities allow the Velaro platform to exist seamlessly in nearly any IT ecosystem (including custom-built systems). We integrate with leading ticketing systems, CRMs, marketing platforms, content management systems and more – in many cases, even more tightly than built-in solutions.

Software Description

Qanta's technology provides mortgage lenders with an AI-driven agent that automates significant parts of the lending process, delivering a personalized experience just like talking with a mortgage professional.

The digital agent engages with the customers, constructs their profile, handles the paperwork and keeps in touch after the loan is complete.

Tapping into the $25B annual US mortgage brokerage industry, Qanta delivers a new channel in this working and proven business model.

Qanta is backed by a proprietary NLP engine trained to the mortgage domain and a patent-pending mortgage analysis & visualization algorithm.

Qanta removes friction from the home buying process, which translates to a quicker, cheaper and more effective lending for both homebuyers and lenders.

Features

• Multi-User
• Scheduling
• Chat
• Google Apps Integration
• Dashboard
• Customer Management
• Notifications
• Lead Management
• Contact Management
• External Integrations
• API
• Data Export
• Data Import
• Call Tracking

Features

• Marketing Automation
• Lead Scoring
• Scheduling
• API
• Contact Management
• Notifications
• Lead Management
• Chat
• Dashboard
• Customer Management
• External Integrations
• Batch Permissions & Access
• Multi-User
• Google Apps Integration
• Data Export
• Data Import

Features

Summary

• Realtime Visitor Monitoring

• Visitor Action Triggers

• Social Insights

• Custom Information Feed

• Hot Leads & Customer Lists

• Create Promotional Ads

• Record Call Logs

• Capture Call Back Requests

• Full Email & Ticket Management

• Create Customizable Surveys

Summary

No key features associated with this application.

Summary

• Automating and engaging mortgage taking.

• Lead qualification.

FAQs

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Does this service offer an API?

• LiveHelpNow provides Eventing API.

Who are the main user groups of this service?

• Main users of this service are small and medium-sized businesses.

What is this service generally used for?

• It is used as help desk and live chat software.

Does this service integrate with any other apps?

• Integrations available: Agile CRM, Capsule, GetResponse, Help Desk Migration, WordPress, Drupal, Joomla, Magento, Twitter, PrestaShop, cs.cart, MailChimp, HubSpot, SalesForce, PipelineDeals, pipedrive, JangoMail, ZenDesk, JoinMe, NutShell, freshdesk.

What platforms does this service support?

• Windows, Mac OS, Web-Based, Android and iOS mobile apps.

Does this service offer guides, tutorials and or customer support?

• Support offered: Knowledge Base, Online Support, Phone Support.

FAQs

Does this service offer an API?

• Yes

Does this service integrate with any other apps?

• Yes

What platforms does this service support?

• Velaro supports web browsers and windows app.

Does this service offer multi-user capability (e.g. teams)?

• Yes

What are some applications this service is commonly used in tandem with?

• Velaro can be used in tandem with CRM, eCommerce, help desk, and marketing automation software.

Who are the main user groups of this service?

• The main user groups of Velaro include customer service organizations (on both the marketing/sales and support side).

What is this service generally used for?

• It is used for continuously improving customer service via chat and messaging.

Does this service offer guides, tutorials and or customer support?

• Yes

FAQs

What platforms does this service support?

• Qanta supports all platforms via web app, and also has a Facebook plugin.

Who are the main user groups of this service?

• Mortgage lenders (banks) and brokers.

What is this service generally used for?

• Getting more mortgage leads. Reducing costs in handling leads.

Publisher

Publisher

Publisher

Other

• SMEs

• Web App

• iOS
• Android

Other

• Agencies
• Enterprises

• Web App
• Windows

Other

• SMEs
• Enterprises

• Web App