Compare LiveHelpNow vs MessageBird vs GetSiteControl

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Crozscore:

93%
what is this?
96%
45%
interest falling

Crozscore:

76%
what is this?
46%
39%
interest rising

Crozscore:

86%
what is this?
97%
46%
no significant changes
LiveHelpNow screenshot view 5 more MessageBird screenshot view 2 more GetSiteControl screenshot view 3 more

Software Description:

LiveHelpNow is a customer chat, support, and helpdesk platform, that gives full insight into consumer habits, watching their information and social media feeds.

Users can gain customer feedback by monitoring website visits and consequently tailor its own targeted ads and promotions. It features live chat, email-ticketing, and callback management.

This software is widely used by businesses across various industries, mainly smaller and mid-sized. There is also comprehensive self-service offered, as well as knowledgebase management tools.

Software Description:

MessageBird is on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, MessageBird connects over 15,000 enterprises to their global customers via the fastest and most reliable SMS, Voice and Chat APIs in the world.

Today MessageBird is powered by a world-class team of over 20 nationalities from offices in Amsterdam, San Francisco, Singapore, Sydney, London, Hamburg, and Shanghai. In October 2017 MessageBird announced a $60M Series A funding led by Accel, marking the largest Series A raised by any European software company or Y Combinator graduate to date.

Software Description:

Essential tools for website owners and bloggers - opt-in forms, online surveys, live chats, contact forms, website notifications, follow and share social widgets - easily managed from a single dashboard.

7 types of widgets:

Surveys, Live Chats, Contact Forms, Promo Notifications, Opt-In Forms, Follow Buttons, Share Buttons

Easy to install on any website:

WordPress, Blogger, Tumblr, Weebly, Shopify, Jimdo, Squarespace, Joomla, Bigcommerce, Volusion, 3dcart, Webydo, Rainmaker

Flexible behavior settings:

Exit-Intent Popups, Scroll-Triggered Popups, Timed Popups

Third-party integrations:

MailChimp, Infusionsoft, AWeber, GetResponse, Constant Contact, Campaign Monitor, ActiveCampaign, MailerLite, Mad Mimi, iContact, ConvertKit, VerticalResponse, Mailjet, Drip, EasySendy, Zapier, Slack

Features:

  • Multi-User
  • Scheduling
  • Chat
  • Google Apps Integration
  • Dashboard
  • Customer Management
  • Notifications
  • Lead Management
  • Contact Management
  • External Integrations
  • API
  • Data Export
  • Data Import
  • Call Tracking

Features:

  • Dashboard
  • Call Tracking
  • Call Recording
  • Chat
  • Scheduling
  • Contact Management
  • Email Integration
  • Multi-User
  • Password & Access Management
  • External Integrations
  • Notifications
  • 2-Factor Authentication
  • API

Features:

  • Multi-User
  • Chat
  • Data Export
  • Scheduling
  • Dashboard
  • Notifications
  • Email Integration
  • External Integrations
  • API
  • Audience Targeting

Summary:

  • Realtime Visitor Monitoring

  • Visitor Action Triggers

  • Social Insights

  • Custom Information Feed

  • Hot Leads & Customer Lists

  • Create Promotional Ads

  • Record Call Logs

  • Capture Call Back Requests

  • Full Email & Ticket Management

  • Create Customizable Surveys

Summary:

    No key features associated with this application.

Summary:

  • Visitor engagement tools for website owners

  • Customizable forms, surveys, lead forms and contact forms

Subscription

$21.00
1 user(s) / month
Included in plan:
  • Live Chat

Subscription

$42.00
1 user(s) / month
Included in plan:
  • Live Chat
  • Email-Ticket Management

Subscription

$44.10
1 user(s) / month
Included in plan:
  • Live Chat
  • Email-Ticket Management
  • Knowledge Base

Subscription

$50.40
1 user(s) / month
Included in plan:
  • Live Chat
  • Email-Ticket Management
  • Knowledge Base
  • Call Management

Free

Free
Included in plan:
  • 7 widget types
  • Custom colors
  • Frequency settings
  • Scheduling
  • Real-time statistics
  • Mobile responsive widgets

Plus

$10.00
1 user(s) / month
Included in plan:
  • Managing multiple sites
  • Integrations
  • Custom images
  • Targeting
  • Start triggers
  • Exit popups
  • A/B testing
  • Survey logic and branching
  • Autoresponder

Pro

$20.00
1 user(s) / month
Included in plan:
  • Managing multiple users
  • User access rights
  • Branding removal

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • LiveHelpNow provides Eventing API.

  • Who are the main user groups of this service?
  • Main users of this service are small and medium-sized businesses.

  • What is this service generally used for?
  • It is used as help desk and live chat software.

  • Does this service integrate with any other apps?
  • Integrations available: Agile CRM, Capsule, GetResponse, Help Desk Migration, WordPress, Drupal, Joomla, Magento, Twitter, PrestaShop, cs.cart, MailChimp, HubSpot, SalesForce, PipelineDeals, pipedrive, JangoMail, ZenDesk, JoinMe, NutShell, freshdesk.

  • What platforms does this service support?
  • Windows, Mac OS, Web-Based, Android and iOS mobile apps.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Knowledge Base, Online Support, Phone Support.

FAQs:

    Does this service offer an API?
  • Yes, MessageBird offers REST APIs for SMS, Voice, Chat, Number Lookup, and 2FA.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, it does.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • Who are the main user groups of this service?
  • Enterprises looking to reach their customers around the world.

  • What is this service generally used for?
  • Two factor authentication, customer support, customer service, notifications, alerts, marketing, promotions, customer feedback.

FAQs:

    Does this service offer an API?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Comprehensive Help section
    Free technical support

  • Who are the main user groups of this service?
  • Website owners and bloggers

  • Does this service offer multi-user capability (e.g. teams)?
  • Multiple users
    Access rights

  • Does this service integrate with any other apps?
  • MailChimp, Infusionsoft, AWeber, GetResponse, Constant Contact, Campaign Monitor, ActiveCampaign, MailerLite, Mad Mimi, iContact, ConvertKit, VerticalResponse, Mailjet, Drip, EasySendy, Zapier, Slack

Publisher:

Founded:
-
Based in:
Willow Grove
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other:

Who uses LiveHelpNow
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses MessageBird
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
Dutch, Spanish, English, French, German
Regional Restrictions:
No restrictions.

Other:

Who uses GetSiteControl
  • Personal
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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