Compare LiveChat vs ProvideSupport vs MessageBird

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Crozscore:

90%
what is this?
89%
54%
no significant changes

Crozscore:

91%
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77%
54%
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Crozscore:

76%
what is this?
46%
39%
interest falling
LiveChat screenshot view 2 more ProvideSupport screenshot view 3 more MessageBird screenshot view 2 more

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Software Description:

Provide Support is a service that enables owners of businesses to connect with their customer instantly.

It is not only a chatting service, Provide Support is real-time monitoring tool for e-commerce platforms. Owners can view their customer's activities, gather useful information and create relevant reports that help them conduct their online marketing activity.

Users are enabled to see all visitors, their IP address, their activities, and much more. Provide Support integrates with WordPress and all other website categories, as well as with email clients, and social media tools.

Software Description:

MessageBird is on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, MessageBird connects over 15,000 enterprises to their global customers via the fastest and most reliable SMS, Voice and Chat APIs in the world.

Today MessageBird is powered by a world-class team of over 20 nationalities from offices in Amsterdam, San Francisco, Singapore, Sydney, London, Hamburg, and Shanghai. In October 2017 MessageBird announced a $60M Series A funding led by Accel, marking the largest Series A raised by any European software company or Y Combinator graduate to date.

Features:

  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Notifications
  • Google Apps Integration
  • Lead Management
  • Data Export
  • Data Import
  • Email Integration
  • API
  • Lead Scoring
  • Third-Party Plugins/Add-Ons
  • Scheduling
  • File Sharing
  • 2-Factor Authentication

Features:

  • Multi-User
  • File Transfer
  • Google Apps Integration
  • Email Integration
  • Chat
  • External Integrations
  • API

Features:

  • Dashboard
  • Call Tracking
  • Call Recording
  • Chat
  • Scheduling
  • Contact Management
  • Email Integration
  • Multi-User
  • Password & Access Management
  • External Integrations
  • Notifications
  • 2-Factor Authentication
  • API

Summary:

  • Tickets: Keeps the communication going and handles cases via tickets.

  • Customization: Fine-tuning of the look and developing user's brand awareness.

  • Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

  • File-sharing: Sharing files with website visitors over chat.

  • Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

  • Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Summary:

  • Live chat

  • Real-time visitor monitoring

  • Native operator console

  • Customization and branding

  • Spell checker

  • Easy integration with your website

  • Manage multiple chats simultaneously

  • Call transfer

  • Chat transcripts

Summary:

    No key features associated with this application.

Pricing:

  • Starting from: $16.00/month
  • Credit card required: N/A
  • LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

    • Starter - $16/seat/month
    • Team - $33/seat/month
    • Business - $50/seat/month
    • Enterprise - $149/seat/month

Small Business

$15.00
1 server(s) / month
Included in plan:
  • 1 operator

Corporate

$30.00
1 server(s) / month
Included in plan:
  • 3 operators

Enterprise

$60.00
1 server(s) / month
Included in plan:
  • 10 operators

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

  • Does this service offer guides, tutorials and or customer support?
  • Support is provided 24/7/365 via live chat, email, phone, knowledge base.

  • Who are the main user groups of this service?
  • Sales and support teams in industries of all sizes.

  • What platforms does this service support?
  • LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

  • Does this service offer an API?
  • LiveChat is available for custom integrations over REST-based API.

  • Does this service integrate with any other apps?
  • It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

  • What is this service generally used for?
  • LiveChat is generally used as a real-time chat tool for customer services and online sales.

FAQs:

    Does this service integrate with any other apps?
  • It integrates with over 25 applications, including:

    Joomla, WordPress, Magento, OpenCart, Shopify, Drupal, Volusion, PrestaShop, 3dCart, Bigcommerce, etc.

  • What platforms does this service support?
  • ProvideSupport supports Windows, Mac, Linux, and Web-based services.

  • Does this service offer multi-user capability (e.g. teams)?
  • Depending on the pricing plan, ProvideSupport offers a one, three, or 10 operators option.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with Content Management and Shopping Cart Systems.

  • Does this service offer an API?
  • Yes, it offers an API.

  • Who are the main user groups of this service?
  • The main users of ProvideSupport are SMEs, but it can be also used by large enterprises.

  • Does this service offer guides, tutorials and or customer support?
  • The support provided includes:

    Chat, Email, Best Practices, Tutorials, Tips, FAQs, Manuals.

  • What is this service generally used for?
  • It is used as a real time monitoring service for e-commerce.

FAQs:

    Does this service offer an API?
  • Yes, MessageBird offers REST APIs for SMS, Voice, Chat, Number Lookup, and 2FA.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, it does.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • Who are the main user groups of this service?
  • Enterprises looking to reach their customers around the world.

  • What is this service generally used for?
  • Two factor authentication, customer support, customer service, notifications, alerts, marketing, promotions, customer feedback.

Publisher:

Founded:
-
Based in:
Wroclaw
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
New York
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
2.43k
Followers:
2.12k

Other:

Who uses LiveChat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Who uses ProvideSupport
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
German, French, Chinese, Russian, Spanish, English, Portuguese, Japanese
Regional Restrictions:
No restrictions.

Other:

Who uses MessageBird
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
German, French, Dutch, Spanish, English
Regional Restrictions:
No restrictions.
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