Compare Livechat vs Intercom vs WebsiteAlive

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55%
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36%
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Crozscore:

88%
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87%
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Crozscore:

82%
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76%
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Software Description:

This online communication channel offers users the ability to receive and send messages to your company in real time. In order to reach an agent, your customer simply needs to click on a link on your website and enter their phone number, be that fixed or mobile. Our solution automatically connects the customer to your Contact Centre or PBX.

Incorporated into Hydra, our Contact Centre system, this service offers an alternative communication channel between you and your customers.

IMPROVE YOUR CUSTOMER SERVICE

Discover the multitude of ways you can improve your customer service level with our LiveChat service:

Cost savings
No matter what device they are using, your customers can contact you free of charge from anywhere in the world, significantly reducing their monthly phone costs.

Security and peace of mind
Give your customers the security and peace of mind they need in knowing they can reach you immediately whenever they need to, no matter where they are in the world.

Better web experience
Interact with your web users knowing in advance the page they are viewing and their geographical location. Having this contextual information about your website user will allow you to anticipate their questions, improve your responses and offer a fully personalized service. Whilst guiding them in the right direction, discover new opportunities when messaging directly with your customers, resulting in improved conversion rates and increased sales.

Greater satisfaction
The best customer service practices will always be measured by the speed at which problems are resolved. 73% of consumers say a combination of digital and traditional customer service channels works best in resolving an issue. Consumers are most satisfied when speaking with a live agent on the phone or by live chat. LiveChat offers the perfect combination of the immediacy of response, direct connection and greater attention to your digital customers.

COST SAVING AND CONTROL FOR YOUR COMPANY

Say goodbye to your toll-free
Our LiveChat solution means you can get rid of your expensive tollfree line, as you will already be offering your customers a free and international alternative to connect with you. Toll-free lines are not only expensive for companies, but they are also not accessible to customers calling from abroad. There will be no reason for you to keep your toll-free line once you have our LiveChat service installed.

Flat rate
Our online chat service is offered at a monthly flat rate. This allows you to take full control of your spending and avoid unwanted surprises on your phone bill. All messages are included. Receive and send as many messages as needed in order to resolve your customers’ queries.

Integration with Hydra
Our LiveChat service comes integrated into our Contact Centre solution Hydra, allowing you to select different agents depending on the time and day, the availability of agents or the user’s location. You can also create a fallback to form when agents are busy or unavailable. Get detailed reports of each conversation and access historical data on demand at any time.

Software Description:

Intercom makes customer communication simple.

More than 4,000 web and mobile businesses use Intercom to see and talk to their customers. They send targeted email and in-app messages, triggered by time or behavior.

Intercom shows you who is using your product and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

Software Description:

AliveChat and AliveDial are customer chat and click-to-call solutions available since 2004 and are used on over 10,000 websites. WebsiteAlive offers these robust, reliable and affordable services to the market, helping organizations communicate with their customers in real time.

Providing good customer service is the main purpose of WebsiteAlive. It is even more important for online businesses, which need broader client base and more traffic for their eCommerce websites.

The software is distributed in three packages: Lite, Pro and Pro+. It provides mobile integration, easy customization, chat analytics, customization & re-branding, and proactive reporting.

Features:

  • Multi-User
  • API
  • Chat

Features:

  • CRM Integration
  • Contact Sharing
  • Audience Targeting
  • Third-Party Plugins/Add-Ons
  • Contact Management
  • Dashboard
  • Notifications
  • Lead Management
  • Marketing Automation
  • API
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Email Integration
  • Data Export
  • Data Import
  • A/B Testing
  • Multi-Account
  • Multi-User
  • Password & Access Management
  • Chat

Features:

  • Dashboard
  • Notifications
  • API
  • External Integrations
  • Chat
  • Click-to-Dial

Summary:

    No key features associated with this application.

Summary:

  • Audience segmentation

  • Real-time performance monitoring

  • Intercom app for iOS

  • Message tagging & team assigning

  • Customer user profiles

  • Personalized reply templates

Summary:

  • Call Me Option

  • Co-Browsing

  • Knowledge Database

  • Offline Form

  • Persistent Chat

  • Proactive Invitations

  • Shortcut Messages

  • Transfers / Routing

  • Visitor Targeting

  • White Label Branding

AliveChat

$30.00
1 user(s) / month
Included in plan:
  • 1 Operator License
  • Unlimited Chats
  • $20/Month/Additional license
  • Visitor Window
  • Customization & Re-branding
  • Live Chat & Visitor Monitoring
  • Auto-Triggered Pop-Ups
  • Surveys & Proactive Reporting

AliveChat Plus

$50.00
1 user(s) / month
Included in plan:
  • 1 Operator License
  • Unlimited Chats
  • $40/Month/Additional License
  • All AliveChat Features And:
  • Full Reporting Suite
  • Admin Rights For Operators
  • Screen Sharing
  • Record Visitor Traffic

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service integrate with any other apps?
  • Integrations available: SiteLock, Magento, Facebook, Twitter, YouTube, LinkedIn, Microsoft Dynamics, Hootsuite.

  • Who are the main user groups of this service?
  • Users of WebsiteAlive are SMEs and large brands.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is used as live chat and click-to-call solution.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Documentation, Webinars, Phone Support, Knowledge Base, Chat.

  • Does this service offer an API?
  • Yes, WebsiteAlive provides REST API.

  • What platforms does this service support?
  • WebsiteAlive supports Android & iOS Apps, Google Chrome Extensions and Mac & PC Desktop applications.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2011
Based in:
San Francisco
Employees:
51-200
Likes:
Followers:
34.6k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Livechat
  • Enterprises
Languages:
French, Portuguese, English, German, Spanish, Italian
Regional Restrictions:
No restrictions.

Other:

Who uses Intercom
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Who uses WebsiteAlive
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.
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