Compare Livechat vs LiveHelpNow

Software Description:

This online communication channel offers users the ability to receive and send messages to your company in real time. In order to reach an agent, your customer simply needs to click on a link on your website and enter their phone number, be that fixed or mobile. Our solution automatically connects the customer to your Contact Centre or PBX.

Incorporated into Hydra, our Contact Centre system, this service offers an alternative communication channel between you and your customers.

IMPROVE YOUR CUSTOMER SERVICE

Discover the multitude of ways you can improve your customer service level with our LiveChat service:

Cost savings
No matter what device they are using, your customers can contact you free of charge from anywhere in the world, significantly reducing their monthly phone costs.

Security and peace of mind
Give your customers the security and peace of mind they need in knowing they can reach you immediately whenever they need to, no matter where they are in the world.

Better web experience
Interact with your web users knowing in advance the page they are viewing and their geographical location. Having this contextual information about your website user will allow you to anticipate their questions, improve your responses and offer a fully personalized service. Whilst guiding them in the right direction, discover new opportunities when messaging directly with your customers, resulting in improved conversion rates and increased sales.

Greater satisfaction
The best customer service practices will always be measured by the speed at which problems are resolved. 73% of consumers say a combination of digital and traditional customer service channels works best in resolving an issue. Consumers are most satisfied when speaking with a live agent on the phone or by live chat. LiveChat offers the perfect combination of the immediacy of response, direct connection and greater attention to your digital customers.

COST SAVING AND CONTROL FOR YOUR COMPANY

Say goodbye to your toll-free
Our LiveChat solution means you can get rid of your expensive tollfree line, as you will already be offering your customers a free and international alternative to connect with you. Toll-free lines are not only expensive for companies, but they are also not accessible to customers calling from abroad. There will be no reason for you to keep your toll-free line once you have our LiveChat service installed.

Flat rate
Our online chat service is offered at a monthly flat rate. This allows you to take full control of your spending and avoid unwanted surprises on your phone bill. All messages are included. Receive and send as many messages as needed in order to resolve your customers’ queries.

Integration with Hydra
Our LiveChat service comes integrated into our Contact Centre solution Hydra, allowing you to select different agents depending on the time and day, the availability of agents or the user’s location. You can also create a fallback to form when agents are busy or unavailable. Get detailed reports of each conversation and access historical data on demand at any time.

Software Description:

LiveHelpNow is a customer chat, support, and helpdesk platform, that gives full insight into consumer habits, watching their information and social media feeds.

Users can gain customer feedback by monitoring website visits and consequently tailor its own targeted ads and promotions. It features live chat, email-ticketing, and callback management.

This software is widely used by businesses across various industries, mainly smaller and mid-sized. There is also comprehensive self-service offered, as well as knowledgebase management tools.

Features:

• Multi-User
• API
• Chat

Features:

• Multi-User
• Scheduling
• Chat
• Google Apps Integration
• Dashboard
• Customer Management
• Notifications
• Lead Management
• Contact Management
• External Integrations
• API
• Data Export
• Data Import
• Call Tracking

Summary:

No key features associated with this application.

Summary:

• Realtime Visitor Monitoring

• Visitor Action Triggers

• Social Insights

• Custom Information Feed

• Hot Leads & Customer Lists

• Create Promotional Ads

• Record Call Logs

• Capture Call Back Requests

• Full Email & Ticket Management

• Create Customizable Surveys

FAQs:

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Does this service offer an API?

• Yes.

Does this service integrate with any other apps?

• Yes.

Does this service offer guides, tutorials and or customer support?

• Yes.

FAQs:

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Does this service offer an API?

• LiveHelpNow provides Eventing API.

Who are the main user groups of this service?

• Main users of this service are small and medium-sized businesses.

What is this service generally used for?

• It is used as help desk and live chat software.

Does this service integrate with any other apps?

• Integrations available: Agile CRM, Capsule, GetResponse, Help Desk Migration, WordPress, Drupal, Joomla, Magento, Twitter, PrestaShop, cs.cart, MailChimp, HubSpot, SalesForce, PipelineDeals, pipedrive, JangoMail, ZenDesk, JoinMe, NutShell, freshdesk.

What platforms does this service support?

• Windows, Mac OS, Web-Based, Android and iOS mobile apps.

Does this service offer guides, tutorials and or customer support?

• Support offered: Knowledge Base, Online Support, Phone Support.

Publisher:

Publisher:

Other:

• Enterprises

Other:

• SMEs

• Web App

• iOS
• Android