This online communication channel offers users the ability to receive and send messages to your company in real time. In order to reach an agent, your customer simply needs to click on a link on your website and enter their phone number, be that fixed or mobile. Our solution automatically connects the customer to your Contact Centre or PBX.
Incorporated into Hydra, our Contact Centre system, this service offers an alternative communication channel between you and your customers.
IMPROVE YOUR CUSTOMER SERVICE
Discover the multitude of ways you can improve your customer service level with our LiveChat service:
No matter what device they are using, your customers can contact you free of charge from anywhere in the world, significantly reducing their monthly phone costs.
Security and peace of mind
Give your customers the security and peace of mind they need in knowing they can reach you immediately whenever they need to, no matter where they are in the world.
Better web experience
Interact with your web users knowing in advance the page they are viewing and their geographical location. Having this contextual information about your website user will allow you to anticipate their questions, improve your responses and offer a fully personalized service. Whilst guiding them in the right direction, discover new opportunities when messaging directly with your customers, resulting in improved conversion rates and increased sales.
The best customer service practices will always be measured by the speed at which problems are resolved. 73% of consumers say a combination of digital and traditional customer service channels works best in resolving an issue. Consumers are most satisfied when speaking with a live agent on the phone or by live chat. LiveChat offers the perfect combination of the immediacy of response, direct connection and greater attention to your digital customers.
COST SAVING AND CONTROL FOR YOUR COMPANY
Say goodbye to your toll-free
Our LiveChat solution means you can get rid of your expensive tollfree line, as you will already be offering your customers a free and international alternative to connect with you. Toll-free lines are not only expensive for companies, but they are also not accessible to customers calling from abroad. There will be no reason for you to keep your toll-free line once you have our LiveChat service installed.
Our online chat service is offered at a monthly flat rate. This allows you to take full control of your spending and avoid unwanted surprises on your phone bill. All messages are included. Receive and send as many messages as needed in order to resolve your customers’ queries.
Integration with Hydra
Our LiveChat service comes integrated into our Contact Centre solution Hydra, allowing you to select different agents depending on the time and day, the availability of agents or the user’s location. You can also create a fallback to form when agents are busy or unavailable. Get detailed reports of each conversation and access historical data on demand at any time.
The Comm100 digital conversation platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy. From front-line marketing and sales to ongoing service and support,
Comm100 enables great digital experiences that drive revenue without increasing costs. Organizations like HP, Advanced Auto Parts, Stanford University and Veridian Credit Union use Comm100 to exceed customer expectations every day. With headquarters in Vancouver, Canada, and over 10,000 customers worldwide, we help make customer conversations count.
There are two independently deployed editions, one for SMBs while the other for large enterprises. Each edition caters to the unique needs of the specific audience.
- Comm100 Live Chat has all the essential live chat features, powerful than most SMB solutions.
- Intuitive UI makes it easy to use for anyone.
- Flexible pricing makes it cost-effective for small businesses and easy to scale.
- Mobile-friendly for both operators and visitors.
- Comm100 Live Chat for Enterprise is specifically designed for large e-commerce websites, call centers or customer service teams. It comes with a suite of tools for users to improve their customer satisfaction while reducing the cost, including advanced chat routing and allocation for making finding the right department painless, auto visitor recognition for providing fast and personalized service, insightful KPI reporting for evaluating agent performance, 24/7 chat volume reports for staffing optimization, integration with GotoMeeting, Cisco call center, Avaya call center, salesforce, etc. for providing multi-channel support and many more.
- Fully customizable Chatbot that automate your live chat, saving staff only for the most complex issues.
- Audio & Video Chat that offers a more efficient way of communication and helps establish more trusting customer relationships
- Industry leading security mechanisms including PCI compliant secure form, Credit Card Masking, Visitor Single Sign-On, LDAP Authentication, strong password policy, IP restriction, and more.
- Being able to provide 100% uptime with the patent-pending MaximumOn technology.
- Multiple deployment options. Shared, dedicated, on-premises? Your choice.
- On-demand custom development is available with dedicated deployment and on-premises deployment.
- Onboarding, training and consulting: 24*7 live chat support, dedicated solution consultant, tailored training and 100% dedication to solving problems for customers.