This online communication channel offers users the ability to receive and send messages to your company in real time. In order to reach an agent, your customer simply needs to click on a link on your website and enter their phone number, be that fixed or mobile. Our solution automatically connects the customer to your Contact Centre or PBX.
Incorporated into Hydra, our Contact Centre system, this service offers an alternative communication channel between you and your customers.
IMPROVE YOUR CUSTOMER SERVICE
Discover the multitude of ways you can improve your customer service level with our LiveChat service:
No matter what device they are using, your customers can contact you free of charge from anywhere in the world, significantly reducing their monthly phone costs.
Security and peace of mind
Give your customers the security and peace of mind they need in knowing they can reach you immediately whenever they need to, no matter where they are in the world.
Better web experience
Interact with your web users knowing in advance the page they are viewing and their geographical location. Having this contextual information about your website user will allow you to anticipate their questions, improve your responses and offer a fully personalized service. Whilst guiding them in the right direction, discover new opportunities when messaging directly with your customers, resulting in improved conversion rates and increased sales.
The best customer service practices will always be measured by the speed at which problems are resolved. 73% of consumers say a combination of digital and traditional customer service channels works best in resolving an issue. Consumers are most satisfied when speaking with a live agent on the phone or by live chat. LiveChat offers the perfect combination of the immediacy of response, direct connection and greater attention to your digital customers.
COST SAVING AND CONTROL FOR YOUR COMPANY
Say goodbye to your toll-free
Our LiveChat solution means you can get rid of your expensive tollfree line, as you will already be offering your customers a free and international alternative to connect with you. Toll-free lines are not only expensive for companies, but they are also not accessible to customers calling from abroad. There will be no reason for you to keep your toll-free line once you have our LiveChat service installed.
Our online chat service is offered at a monthly flat rate. This allows you to take full control of your spending and avoid unwanted surprises on your phone bill. All messages are included. Receive and send as many messages as needed in order to resolve your customers’ queries.
Integration with Hydra
Our LiveChat service comes integrated into our Contact Centre solution Hydra, allowing you to select different agents depending on the time and day, the availability of agents or the user’s location. You can also create a fallback to form when agents are busy or unavailable. Get detailed reports of each conversation and access historical data on demand at any time.
Bot Libre's goal is to foster an open, safe community of artificial intelligent chat bots and their developers.
Bot Libre allows you to create your own artificial intelligent chat bot, train them, and share them with others. You are free to use this website, and create your own bots for personal, commercial, or educational usages.
Connect your bot to email, SMS, Twitter, Facebook, Skype, Telegram, Kik, WeChat, live chat, and chat rooms.
Give your bot its own avatar, using video, images and sound.
Train your bot through interacting with it, or using chat logs, or importing AIML.
Program your bot using standard AIML, or Self.
Import data from the web into your bot's memory, such as words from Wiktionary, or information from WikiData.
Create a bot as a virtual agent to act as your own website avatar.
Provide customer service or technical support for your products or services.
Create a bot to give advice.
Create a bot to act as a stand-in for yourself.
Does this service offer multi-user capability (e.g. teams)?
Does this service offer an API?
Does this service integrate with any other apps?
Does this service offer guides, tutorials and or customer support?
What platforms does this service support?
What is this service generally used for?
Web, mobile (native ios, android), desktop, social media.
Who are the main user groups of this service?
Automated chat (chatbots) - add chatbot to engage users on web, mobile, and social media.
Anyone with a website, mobile app, or social media
e-commerce, education, health, blogs, entertainment.
Who uses Livechat
German, English, French, Spanish, Portuguese, Italian
Who uses Bot Libre
- Web App
Japanese, German, English, French, Spanish, Portuguese, Chinese, Arabic