Compare LiveAgent vs SnapEngage

LiveAgent 1399 Support & Helpdesk	SnapEngage 146 Support & Helpdesk
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Crozscore 91% what is this? User Happiness: 90% Press Buzz: 51% User Trend: interest falling	Crozscore 90% what is this? User Happiness: 91% Press Buzz: 52% User Trend: interest rising
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About LiveAgent LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features, you'll be able to link every support channel. LiveAgent is available in 40 languages and both as SaaS license or a self-hosted license (installed on your own server). Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).	About SnapEngage Every day, SnapEngage drives positive outcomes in the following verticals: SaaS & Technology, Healthcare, E-Commerce & Retail, Travel & Hospitality, Real Estate, Insurance, Government, Education, Nonprofits, and more. We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects. We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through pointed analytics, survey scores, and more. Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients. We help clients measure success through pointed analytics, survey scores, and more.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Multichannel support (Email, Voice, LiveChat, FB and Twitter) Intelligent Spam Filter Live Chat Knowledge Base Analytics Ticketing system Suggestions Mobile ready Departments, Tags and Filters Automatic Ticket Distribution & Service-level Agreement (SLA)	Summary File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window. Simple Offline Form: Visitors can leave a simple message for agents, to address later. Proactive Invitations: SnapEngage automatically invites visitors to chat. Facebook Messenger Integration: Chat with visitors and prospects on social platforms, like Facebook Messenger, Twitter, and WeChat. SMS-to-Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message. Native Integrations with CRMs and Help Desks: Advanced integrations to connect seamlessly with current tools. Onboarding Assistance Programs: Personalized training opportunities for chat agents and administrators. HIPAA compliant messaging: Healthcare industry can now chat securely to patients. Robust Design Studio: Full customization options to enhance and personalize the chat experience, all without code. Advanced Permissions and Reporting: Choose different permission levels and track current and past live chat trends in one place.
Pricing Small $15.00 1 user(s) / month Included in plan: Ticketing Live Chat E-mail support White Glove Setup 1 API key + integration Chat satisfaction surveys Knowledge base Customer Service iPhone/Android app Medium $29.00 1 user(s) / month Included in plan: Everything in Small plan Ticketing Live Chat Call Center E-mail support Contact forms Forum & Knowledge base iPhone/Android app Real-time visitors monitoring Chat invitations Feedback management Facebook & Twitter Cloud call center Call center support Gamification 10 departments Interactive voice response (IVR) Product training Custom domain hosting 20 Event rules 10 Time rules 5 SLA levels Large $49.00 1 user(s) / month Included in plan: Everything in Medium plan 1 Whatsapp account 30 departments Multi-Knowledge base Senior account manager 2 Knowledge bases 100 Event rules Time report 10 SLA levels Free Account Free Included in plan: Live Chat Ticketing E-mail support Call Center Knowledge Base Unlimited Agents Enterprise $69.00 1 user(s) / month Included in plan: All features from the Large plan Dedicated key account manager Priority support Assisted Whatsapp integration Custom billing setup Scheduled release management Service review call and reports Up to 40 custom roles Multileveled knowledge base	Pricing Starting from: $16.00/month Credit card required: N/A Essentials: $16 USD / month, starting with for 3 users, Professional: $26 USD / month, starting with 3 users, Enterprise: $40 USD / month, starting with 5 agents users, 7 day trial for any pricing plan. HIPAA compliance is available on all plans for an additional $10/user/month. Essentials $16.00 1 user(s) / month Included in plan: 3 user minimum Basic CRM integrations Manage conversations from multiple channels like Facebook Messenger and WeChat Security Requirements including End-to-End Encryption (SSL) HIPAA compliance available Optimize your engagement by matching your brand, proactive chat, post-chat surveys, and more
FAQs What platforms does this service support? Browser App, Mobile Apps: Android, iOS Does this service offer guides, tutorials and or customer support? Yes, available on our website. Does this service offer multi-user capability (e.g. teams)? Yes. What is this service generally used for? High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals. Does this service offer an API? Yes, find the complete API reference on our website. Who are the main user groups of this service? SMEs What are some applications this service is commonly used in tandem with? Gmail, Slack, Zapier, CRMs Does this service integrate with any other apps? Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager; WhatsApp	FAQs What is this service generally used for? SnapEngage is used to transform sales and support teams by increasing the quantity and quality of prospect and client interactions. We bridge the gap between your site visitors and you, opening the door to communication in a user-friendly way. Does this service offer an API? Yes, our Integrations API is available on all plans. What are some applications this service is commonly used in tandem with? It is most commonly used with Salesforce, HubSpot, and in-house CRMs using our Integrations API. Does this service offer multi-user capability (e.g. teams)? Chats can be transferred from one agent to another easily within the platform. Chats can also be transferred from one team to another. For example, from the sales team to the support team. Multiple users can be online at the same time and each user can handle multiple simultaneous chats. Does this service integrate with any other apps? SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; Jira; Help Scout; UserVoice; Zendesk; and more. Who are the main user groups of this service? We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects. We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through point analytics, survey scores, and more. Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients. What platforms does this service support? We are a web-based application and works on Windows and Mac. Installation is quick and painless. We share a snippet of javascript for the clients' website. The client or their web developer adds the code to the footer of the website, and you're all set. As long as the website accepts third-party javascript, installation is this simple. Depending on the complexity of integrations and workflows, the timeline could be longer. Chat with us about our personalized onboarding packages for customized assistance and best practices. Does this service offer guides, tutorials and or customer support? Our in-house technical support team is online and available by chat, email, and phone about 20 hours/day with critical monitoring 24/7. With an average chat response time of 11 seconds or less, we are ready to support clients in a timely and efficient process. Our team speaks 11 languages fluently to best assist clients around the world. We offer free and fully functional trials on all plans. In addition, we offer free webinars led by our Client Success Team covering a variety of topics; from chat agent tips to adding shortcuts and designing the chatbox. We also offer additional and personalized onboarding packages. These packages help get your chat team confidently chat with site visitors, clients, and patients, as well as diving into advanced customizations and CRM workflows. These training options are designed on a client-by-client basis to ensure maximum adoption and sustained understanding.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 8.14k	Vendor Information Founded: 2008 Based in: Boulder Employees: 11-50 Likes: Followers: 2.74k
Other Who uses LiveAgent Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak Regional Restrictions: No restrictions.	Other Who uses SnapEngage SMEs Agencies Enterprises Desktop Platforms: Windows Macintosh Languages: English, Arabic, Chinese, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish Regional Restrictions: No restrictions.