LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features, you'll be able to link every support channel.
LiveAgent is available in 40 languages and both as SaaS license or a self-hosted license (installed on your own server).
Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).
About Re:amaze
The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands.
Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth.
More powerful and complete compared to other helpdesks
Manage multiple stores easily
Not just chat, but also email, social, push, SMS, VOIP, Whatsapp
Boost sales, conversion, and retention
Top rated merchant support
Demos, training, and onboarding
Access top 3rd party apps data without leaving your helpdesk ticketing and live chat support dashboard
Flexible pricing no contract
Built For Digital Brands
Re:amaze integrates natively with platforms like Shopify, BigCommerce, and WooCommerce so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.
See cart items, track browsing activity, customers' screens w/ Re:amaze Live
Send products to customers in chat
Create dynamic reply templates w/ macros
Create automated workflows w/ macros
Use Live Chat + Bots to automatically engage customers w/ macros
Measure your customer service team's revenue and sales impact
Works with Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, ChannelReply, ActiveCampaign, Yotpo, Returnly, etc.
Reduce Customer Service Time via Automation + Bots
Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.
Pre-built chatbots help answer order status questions + questions covered in FAQ
Build your own multi-step chatbots to help, guide, sell to customers
Use AI powered Intents to classify support messages and predict customer sentiments accurately
Create workflows to route, reply, assign, tag tickets in your helpdesk
Show store status when issues arise
Boost Sales
Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.
Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:
Current / referring URL / time and date
Total Shopify spend / order count
Items in cart
Exit intent
Send up to 2000 free browser and mobile Push Notifications each month to reach online and offline customers using Re:amaze Push Campaigns and bring them back to your site.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Multichannel support (Email, Voice, LiveChat, FB and Twitter)
Intelligent Spam Filter
Live Chat
Knowledge Base
Analytics
Ticketing system
Suggestions
Mobile ready
Departments, Tags and Filters
Automatic Ticket Distribution & Service-level Agreement (SLA)
Summary
No key features associated with this application.
Pricing
Small
$15.00
1 user(s) / month
Included in plan:
Ticketing
Live Chat
E-mail support
White Glove Setup
1 API key + integration
Chat satisfaction surveys
Knowledge base
Customer Service
iPhone/Android app
Medium
$29.00
1 user(s) / month
Included in plan:
Everything in Small plan
Ticketing
Live Chat
Call Center
E-mail support
Contact forms
Forum & Knowledge base
iPhone/Android app
Real-time visitors monitoring
Chat invitations
Feedback management
Facebook & Twitter
Cloud call center
Call center support
Gamification
10 departments
Interactive voice response (IVR)
Product training
Custom domain hosting
20 Event rules
10 Time rules
5 SLA levels
Large
$49.00
1 user(s) / month
Included in plan:
Everything in Medium plan
1 Whatsapp account
30 departments
Multi-Knowledge base
Senior account manager
2 Knowledge bases
100 Event rules
Time report
10 SLA levels
Free Account
Free
Included in plan:
Live Chat
Ticketing
E-mail support
Call Center
Knowledge Base
Unlimited Agents
Enterprise
$69.00
1 user(s) / month
Included in plan:
All features from the Large plan
Dedicated key account manager
Priority support
Assisted Whatsapp integration
Custom billing setup
Scheduled release management
Service review call and reports
Up to 40 custom roles
Multileveled knowledge base
Pricing
Basic
$29.00
1 user(s) / month
Included in plan:
Unlimited Email Inboxes
Social Media Integration
Basic Reporting
Public / Internal FAQ
Workflow Automation
Website Integration
Live Chat
Chatbots
Cues (Engagement Automation)
1,000 Free Push Notifications Per Month
Pro
$49.00
1 user(s) / month
Included in plan:
All of the features in Basic
Manage Multiple Brands in one Account
Live View of Site Visitors
Advanced Reporting
Custom Hosted Domain
Customizable Email Templates
SMS and VOIP Integrations
1,000 Free Push Notifications Per Month
Plus
$69.00
1 user(s) / month
Included in plan:
All of the features in Pro
Peek (Live Screensharing)
Departments (Staff Groups)
Staff Performance Reporting
Customizable Staff Roles
Customer Satisfaction Ratings
Optional Classic Chat Mode
SAML / SSO Integration
FAQ Article Edit History
2,000 Free Push Notifications Per Month
Starter
$59.00
unlimited user(s) / month
Included in plan:
All the feature of Basic
Unlimited Users
Up to 500 Active Conversations per Month
Customizable with Basic, Pro, or Plus Features
Up to 20,000 Active Conversations per Month
FAQs
What platforms does this service support?
Browser App, Mobile Apps: Android, iOS
Does this service offer guides, tutorials and or customer support?
Yes, available on our website.
Does this service offer multi-user capability (e.g. teams)?
Yes.
What is this service generally used for?
High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals.
Does this service offer an API?
Yes, find the complete API reference on our website.
Who are the main user groups of this service?
SMEs
What are some applications this service is commonly used in tandem with?
Does this service offer guides, tutorials and or customer support?
Yes. We have a full support portal with tutorial guides and videos. Our customer support is available from 8am to 5pm Pacific Time Monday - Friday.
Does this service offer multi-user capability (e.g. teams)?
Yes. Re:amaze supports unlimited staff users with roles and permissions, and the ability to create Departments (user groups).
Who are the main user groups of this service?
Re:amaze is designed for a wide variety of websites, eCommerce stores, and web applications. If you run an online business, Re:amaze's suite of tools can help your team manage both inbound conversations via email, social media, SMS, voice, and live chat. If you need to automatically reach out to customers on your website or inside your web app, Re:amaze's chatbots and automated engagement features can help you do that as well.
Does this service offer an API?
Yes. Re:amaze has a RESTful API that you can use to build on top of Re:amaze.
What platforms does this service support?
Re:amaze is a cloud-based service and is generally platform agnostic. You can use Re:amaze on your website, your web application, your e-store, and on mobile apps built on iOS and Android.
What is this service generally used for?
Re:amaze's core functionality is to help businesses manage customer service and support more efficiently. However, we believe that customer service is actually a revenue center for the majority of modern web based businesses. This is why we also offer automation tools to help you with marketing and customer engagement.
What are some applications this service is commonly used in tandem with?
Re:amaze is most often used with apps and platforms such as Shopify, BigCommerce, WooCommerce, Magento, Slack, Stripe, MailChimp, Pipedrive, Smile.io, ReCharge Payments, Klaviyo, and much more.
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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