Compare LiveAgent vs ProProfs Chat vs Twproject

LiveAgent Support & Helpdesk (800)	ProProfs Chat Customer Chat (11)	Twproject Project Management (7)
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Crozscore: 47% what is this? User Happiness 4% Press Buzz 42% User Trend no significant changes	Crozscore: 77% what is this? User Happiness 30% Press Buzz 54% User Trend no significant changes	Crozscore: 67% what is this? User Happiness 14% Press Buzz 43% User Trend interest rising
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Software Description: LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel. LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server). Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).	Software Description: ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI. The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales. Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process. Key features: Emoticons Customize Logos and Colors Chat Ratings and Surveys Proactive Chats Chat History File Transfer Canned Responses Multiple Operators Chat Monitoring Chat Routing Social Media Integration Co-Browsing	Software Description: Twproject is a proven, reliable and friendly project management software, full-featured and easy-to-use. Twproject’s flexibility makes it a great choice both for SMB project management and enterprise project management. Traditional project management tools put the burden of keeping projects data up to date, keeping teams involved and tracking project progress on the managers’ shoulders. Twproject is a web based project management solution that minimizes the effort of administrative tasks and lets you focus on what’s really important for your company to grow. Online collaboration brought to you by Twproject makes your data easier to collect and tracking task progress will become easier too. Twproject is a project management software solution with a built-in interactive Gantt chart that visualizes your plans and allows you to easily update them in real time, adding assignments and dependencies also with delay. Taking advantage of Twproject’s project planning tools, not only you get effective time recording software at your service, but also easier and quicker project tracking. Twproject is business management software that combines the functionality of project planning, time tracking software, bug tracking software, task management and document management software in one software only.
Features: Click-to-Dial Task Scheduling/Tracking 2-Factor Authentication Batch Permissions & Access File Sharing Lead Management Call Tracking Scheduling Marketing Automation Contact Sharing Billing/Invoicing API Data Import Data Export Notifications Dashboard Third-Party Plugins/Add-Ons External Integrations Contact Management Email Integration Customer Management Google Apps Integration Multi-User	Features: Call Tracking Third-Party Plugins/Add-Ons Chat Dashboard Customer Management	Features: Email Integration Data Visualization Data Import Travel Management Customer Management Dashboard Calendar Management Scheduling Multi-User Project Management Notifications Data Export Contact Sharing Batch Permissions & Access Budgeting Contact Management Expense Tracking External Integrations
Summary: Multichannel support (Email, Voice, LiveChat, FB and Twitter) Intelligent Spam Filter Live Chat Knowledge Base Analytics Ticketing system Suggestions Mobile ready Departments, Tags and Filters Automatic Ticket Distribution & Service-level Agreement (SLA)	Summary: No key features associated with this application.	Summary: No key features associated with this application.
TICKET $9.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app TICKET+CHAT $29.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management All-Inclusive $39.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management E-mail support Facebook & Twitter Cloud call center Call center support Gamification Branding free	BRONZE $9.00 1 user(s) / month Included in plan: Unlimited chats Web, Mobile & Desktop App Chat history 1 Domains Visitor tracking Ticketing SILVER $19.00 2 user(s) / month Included in plan: All BRONZE Features 2 Domains Customize Logos and Colors Ratings & Surveys Greetings File Transfer Canned Responses GOLD $39.00 3 user(s) / month Included in plan: All SILVER Features Forums & Learner Communities Departments & Groups Supervise Chats Multiple Operators Chat Routing Reports White Label Multiple Languages Snapshots & Cobrowsing Escalations & Transfer Call Back ProProfs Knowledgebase Integrations ENTERPRISE $199.00 1 user(s) / month Included in plan: All Gold Features Advanced Customization Supervisor Dashboard ProProfs Survey Maker Access Reports via API Customization Service Audit & Admin Controls SLA & Custom License Vault Enterprise Reporting Customer Support
FAQs: What platforms does this service support? Browser App, Mobile Apps: Android, iOS Does this service offer guides, tutorials and or customer support? Yes, available on our website. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager What is this service generally used for? High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals. Does this service offer an API? Yes, find the complete API reference on our website.	FAQs: Does this service offer guides, tutorials and or customer support? Yes. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service offer an API? Yes. Does this service integrate with any other apps? ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it: CRM tools: Salesforce, Highrise, Zoho, Sugar CRM, Infusionsoft, FogBugz, MS Dynamics 365 and Nutshell. CMS tools: DotNetNuke, Drupal, WordPress Joomla, Light CMS, Kentico and WHMCS e-commerce tools: 3dCart, Magento, Shopify, Volusion, Xcart, Zencart, Big commerce, core commerce, Prestashop, Opencart, SparkPay, csCart and oscommerce. email marketing tools: Mailchimp, iContact, Active campaign and Get response. Help Desk tools: Zendesk, Desk.com Social media tools: Facebook What are some applications this service is commonly used in tandem with? ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools. What platforms does this service support? ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android. What is this service generally used for? ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers. Who are the main user groups of this service? ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.	FAQs: No FAQs associated with this application.
Publisher: Founded: - Based in: - Employees: - Likes: 5.2k Followers: 10.1k	Publisher: Founded: - Based in: - Employees: - Likes: Followers:	Publisher: Founded: - Based in: - Employees: 11-50 Likes: Followers:
Other: Who uses LiveAgent Startups SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak Regional Restrictions: No restrictions.	Other: Who uses ProProfs Chat Startups Agencies Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English Regional Restrictions: United States	Other: Who uses Twproject Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: Italian, Spanish, German, English, Polish, Chinese, Japanese, Russian, Portuguese Regional Restrictions: No restrictions.