Compare LiveAgent vs ProProfs Chat vs Cugic

LiveAgent Support & Helpdesk (800)	ProProfs Chat Customer Chat (11)	Cugic Customer Chat (5)
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Crozscore: 48% what is this? User Happiness 4% Press Buzz 42% User Trend no significant changes	Crozscore: 77% what is this? User Happiness 30% Press Buzz 54% User Trend no significant changes	Crozscore: 68% what is this? User Happiness 55% Press Buzz 24% User Trend interest falling
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Software Description: LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel. LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server). Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).	Software Description: ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI. The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales. Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process. Key features: Emoticons Customize Logos and Colors Chat Ratings and Surveys Proactive Chats Chat History File Transfer Canned Responses Multiple Operators Chat Monitoring Chat Routing Social Media Integration Co-Browsing	Software Description: Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand. The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.
Features: Click-to-Dial Task Scheduling/Tracking 2-Factor Authentication Batch Permissions & Access File Sharing Lead Management Call Tracking Scheduling Marketing Automation Contact Sharing Billing/Invoicing API Data Import Data Export Notifications Dashboard Third-Party Plugins/Add-Ons External Integrations Contact Management Email Integration Customer Management Google Apps Integration Multi-User	Features: Call Tracking Third-Party Plugins/Add-Ons Chat Dashboard Customer Management	Features: File Sharing Customer Management External Integrations Dashboard Contact Management Batch Permissions & Access Multi-User Chat Notifications Lead Management
Summary: Multichannel support (Email, Voice, LiveChat, FB and Twitter) Intelligent Spam Filter Live Chat Knowledge Base Analytics Ticketing system Suggestions Mobile ready Departments, Tags and Filters Automatic Ticket Distribution & Service-level Agreement (SLA)	Summary: No key features associated with this application.	Summary: No key features associated with this application.
TICKET $9.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app TICKET+CHAT $29.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management All-Inclusive $39.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management E-mail support Facebook & Twitter Cloud call center Call center support Gamification Branding free	BRONZE $9.00 1 user(s) / month Included in plan: Unlimited chats Web, Mobile & Desktop App Chat history 1 Domains Visitor tracking Ticketing SILVER $19.00 2 user(s) / month Included in plan: All BRONZE Features 2 Domains Customize Logos and Colors Ratings & Surveys Greetings File Transfer Canned Responses GOLD $39.00 3 user(s) / month Included in plan: All SILVER Features Forums & Learner Communities Departments & Groups Supervise Chats Multiple Operators Chat Routing Reports White Label Multiple Languages Snapshots & Cobrowsing Escalations & Transfer Call Back ProProfs Knowledgebase Integrations ENTERPRISE $199.00 1 user(s) / month Included in plan: All Gold Features Advanced Customization Supervisor Dashboard ProProfs Survey Maker Access Reports via API Customization Service Audit & Admin Controls SLA & Custom License Vault Enterprise Reporting Customer Support	Lite Free Included in plan: 1 Agent Account 30-day Chat History Embedded Chat Window 1 Concurrent Chat Professional $10.00 1 user(s) / month Included in plan: Unlimited Chats Unlimited Agent Accounts Department Wise Categorization Unlimited Chat History Pop-up or Embedded Chat Window Basic Chat Customization Enterprise $18.00 1 user(s) / month Included in plan: Unlimited Chats API Integration Unlimited Agent Accounts Unlimited Chat History Pop-up or Embedded Chat Window Basic Chat Customization Basic Chat Stats Enterprise Plus $37.00 1 user(s) / month Included in plan: Real-Time Monitoring Unlimited Chat History Unlimited Chats Custom Logo In Chat Window Widget Unbranding Agent Activity Unlimited Agent Accounts Pop-up or Embedded Chat Window Visitors Tracking Up to 1000 Agent Reports Data Security
FAQs: What platforms does this service support? Browser App, Mobile Apps: Android, iOS Does this service offer guides, tutorials and or customer support? Yes, available on our website. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager What is this service generally used for? High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals. Does this service offer an API? Yes, find the complete API reference on our website.	FAQs: Does this service offer guides, tutorials and or customer support? Yes. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service offer an API? Yes. Does this service integrate with any other apps? ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it: CRM tools: Salesforce, Highrise, Zoho, Sugar CRM, Infusionsoft, FogBugz, MS Dynamics 365 and Nutshell. CMS tools: DotNetNuke, Drupal, WordPress Joomla, Light CMS, Kentico and WHMCS e-commerce tools: 3dCart, Magento, Shopify, Volusion, Xcart, Zencart, Big commerce, core commerce, Prestashop, Opencart, SparkPay, csCart and oscommerce. email marketing tools: Mailchimp, iContact, Active campaign and Get response. Help Desk tools: Zendesk, Desk.com Social media tools: Facebook What are some applications this service is commonly used in tandem with? ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools. What platforms does this service support? ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android. What is this service generally used for? ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers. Who are the main user groups of this service? ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.	FAQs: Who are the main user groups of this service? Individuals, Lean Teams, Established Businesses, Industry Leaders Does this service offer guides, tutorials and or customer support? Yes What platforms does this service support? Web & Mobile Apps Does this service offer multi-user capability (e.g. teams)? Yes Does this service integrate with any other apps? Social Integration Available
Publisher: Founded: - Based in: - Employees: - Likes: 5.2k Followers: 10.1k	Publisher: Founded: - Based in: - Employees: - Likes: Followers:	Publisher: Founded: - Based in: - Employees: - Likes: Followers:
Other: Who uses LiveAgent Startups SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak Regional Restrictions: No restrictions.	Other: Who uses ProProfs Chat Startups Agencies Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English Regional Restrictions: United States	Other: Who uses Cugic Personal Freelance Startups Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Arabic, Spanish, French, German, English, Chinese, Urdu Regional Restrictions: No restrictions.