LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features, you'll be able to link every support channel.
LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server).
Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).
About Cugic
Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand.
The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.
About ProProfs Chat
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.
The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.
Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.
Key features:
Emoticons
Customize Logos and Colors
Chat Ratings and Surveys
Proactive Chats
Chat History
File Transfer
Canned Responses
Multiple Operators
Chat Monitoring
Chat Routing
Social Media Integration
Co-Browsing
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
API
Batch Permissions & Access
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Click-to-Dial
Features
API
Batch Permissions & Access
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Click-to-Dial
Summary
Multichannel support (Email, Voice, LiveChat, FB and Twitter)
Intelligent Spam Filter
Live Chat
Knowledge Base
Analytics
Ticketing system
Suggestions
Mobile ready
Departments, Tags and Filters
Automatic Ticket Distribution & Service-level Agreement (SLA)
Summary
No key features associated with this application.
Summary
No key features associated with this application.
Pricing
Free Account
Free
Included in plan:
Live Chat
Ticketing
E-mail support
Call Center
Knowledge Base
Unlimited Agents
TICKET
$15.00
1 user(s) / month
Included in plan:
Ticketing
Contact forms
Forum & Knowledge base
iPhone/Android app
TICKET+CHAT
$29.00
1 user(s) / month
Included in plan:
Ticketing
Contact forms
Forum & Knowledge base
iPhone/Android app
Live Chat
Real-time visitors monitoring
Chat invitations
Feedback management
All-Inclusive
$49.00
1 user(s) / month
Included in plan:
Ticketing
Contact forms
Forum & Knowledge base
iPhone/Android app
Live Chat
Real-time visitors monitoring
Chat invitations
Feedback management
E-mail support
Facebook & Twitter
Cloud call center
Call center support
Gamification
Branding free
Pricing
Lite
Free
Included in plan:
1 Agent Account
30-day Chat History
Embedded Chat Window
1 Concurrent Chat
Professional
$10.00
1 user(s) / month
Included in plan:
Unlimited Chats
Unlimited Agent Accounts
Department Wise Categorization
Unlimited Chat History
Pop-up or Embedded Chat Window
Basic Chat Customization
Enterprise
$18.00
1 user(s) / month
Included in plan:
Unlimited Chats
API Integration
Unlimited Agent Accounts
Unlimited Chat History
Pop-up or Embedded Chat Window
Basic Chat Customization
Basic Chat Stats
Enterprise Plus
$37.00
1 user(s) / month
Included in plan:
Real-Time Monitoring
Unlimited Chat History
Unlimited Chats
Custom Logo In Chat Window
Widget Unbranding
Agent Activity
Unlimited Agent Accounts
Pop-up or Embedded Chat Window
Visitors Tracking Up to 1000
Agent Reports
Data Security
Pricing
BRONZE
$9.00
1 user(s) / month
Included in plan:
Unlimited chats
Web, Mobile & Desktop App
Chat history
1 Domains
Visitor tracking
Ticketing
SILVER
$19.00
2 user(s) / month
Included in plan:
All BRONZE Features
2 Domains
Customize Logos and Colors
Ratings & Surveys
Greetings
File Transfer
Canned Responses
GOLD
$39.00
3 user(s) / month
Included in plan:
All SILVER Features
Forums & Learner Communities
Departments & Groups
Supervise Chats
Multiple Operators
Chat Routing
Reports
White Label
Multiple Languages
Snapshots & Cobrowsing
Escalations & Transfer
Call Back
ProProfs Knowledgebase
Integrations
ENTERPRISE
$199.00
1 user(s) / month
Included in plan:
All Gold Features
Advanced Customization
Supervisor Dashboard
ProProfs Survey Maker
Access Reports via API
Customization Service
Audit & Admin Controls
SLA & Custom License
Vault
Enterprise Reporting
Customer Support
FAQs
What platforms does this service support?
Browser App, Mobile Apps: Android, iOS
Does this service offer guides, tutorials and or customer support?
Yes, available on our website.
Does this service offer multi-user capability (e.g. teams)?
High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals.
Does this service offer an API?
Yes, find the complete API reference on our website.
FAQs
Who are the main user groups of this service?
Individuals, Lean Teams, Established Businesses, Industry Leaders
Does this service offer guides, tutorials and or customer support?
Yes
What platforms does this service support?
Web & Mobile Apps
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service integrate with any other apps?
Social Integration Available
FAQs
Does this service offer guides, tutorials and or customer support?
Yes.
Does this service offer multi-user capability (e.g. teams)?
Yes.
Does this service offer an API?
Yes.
Does this service integrate with any other apps?
ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it:
CRM tools: Salesforce, Highrise, Zoho, Sugar CRM, Infusionsoft, FogBugz, MS Dynamics 365 and Nutshell.
e-commerce tools: 3dCart, Magento, Shopify, Volusion, Xcart, Zencart, Big commerce, core commerce, Prestashop, Opencart, SparkPay, csCart and oscommerce.
email marketing tools: Mailchimp, iContact, Active campaign and Get response.
Help Desk tools: Zendesk, Desk.com
Social media tools: Facebook
What are some applications this service is commonly used in tandem with?
ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools.
What platforms does this service support?
ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android.
What is this service generally used for?
ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers.
Who are the main user groups of this service?
ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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