Compare LiveAgent vs Zoho SalesIQ vs Magentrix PRM

Software Description:

LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel.

LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server).

Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).

Software Description:

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

Software Description:

Magentrix Community Solutions redefine collaboration by centralizing communication, engagement and learning in one secure place. We go beyond sharing content by enabling your employees, customers and partners to work with the data that runs your business.

Whether you need a Partner Community Portal (PRM) that increases the productivity of your channel sales, a Customer self-service Portal that reduces your support costs or an Employee Community that enables your employees to engage and collaborate in new ways, Magentrix lets you configure and deploy these solutions in a fraction of the time compared to other methods.

Features:

• Click-to-Dial
• Task Scheduling/Tracking
• 2-Factor Authentication
• Batch Permissions & Access
• File Sharing
• Lead Management
• Call Tracking
• Scheduling
• Marketing Automation
• Contact Sharing
• Billing/Invoicing
• API
• Data Import
• Data Export
• Notifications
• Dashboard
• Third-Party Plugins/Add-Ons
• External Integrations
• Contact Management
• Email Integration
• Customer Management
• Google Apps Integration
• Multi-User

Features:

• Email Integration
• API
• Data Visualization
• Data Export
• Lead Scoring
• Lead Management
• Marketing Automation
• Third-Party Plugins/Add-Ons
• Google Apps Integration
• Notifications
• Dashboard

Features:

• Scheduling
• Call Tracking
• File Transfer
• Forecasting
• Contact Sharing
• Corporate/Business
• Personal Learning
• Student Registration
• SCORM
• Video Courses
• Password & Access Management
• Onboarding
• Employee Training
• Employee Database
• Employee Onboarding
• Chat
• Customer Management
• Supplier Management
• Email Integration
• Contact Management
• Dashboard
• Lead Management
• Task Scheduling/Tracking
• Lead Scoring
• Multi-User
• Third-Party Plugins/Add-Ons
• Notifications
• 2-Factor Authentication
• Data Visualization
• Data Import
• Data Export
• API
• External Integrations
• Batch Permissions & Access
• File Sharing

Summary:

• Multichannel support (Email, Voice, LiveChat, FB and Twitter)

• Intelligent Spam Filter

• Live Chat

• Knowledge Base

• Analytics

• Ticketing system

• Suggestions

• Mobile ready

• Departments, Tags and Filters

• Automatic Ticket Distribution & Service-level Agreement (SLA)

Summary:

• Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.

• Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.

• Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns.

• Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.

• Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.

• Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

Summary:

• Sign up and onboard partners, providing easy access to training and certification.

• Set up deal registration and collaborate with partners on opportunities and leads.

• Seamlessly integrate with your CRM to maintain a system of record.

• Create reports and dashboards for analytics and your most important metrics.

• On-demand access from any mobile device.

• Give partners branded collateral and sales tools on demand.

• Set up multiple portals with different branding for different partnership levels.

Pricing:

• Starting from: $9.00/month
• Credit card required: No

• Hosted plans:
  
  
  TICKET
  $9/MONTH
  E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app
  
  
  TICKET+CHAT
  $29/MONTH
  E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app, Live Chat, Real-time visitors monitoring, Chat invitations, Feedback management
  
  
  ALL-INCLUSIVE
  $39/MONTH
  Cloud Call Center, E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app, Live Chat, Real-time visitors monitoring, Chat invitations, Feedback management, Facebook & Twitter, Call center support, Gamification, Branding free

Pricing:

• Starting from: $19.00/month
• Credit card required: N/A

• $19 for 3 users. $59 for 5 users. $129 for 10 users.

FAQs:

What platforms does this service support?

• Browser App, Mobile Apps: Android, iOS

Does this service offer guides, tutorials and or customer support?

• Yes, available on our website.

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Does this service integrate with any other apps?

• Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager

What is this service generally used for?

• High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals.

Does this service offer an API?

• Yes, find the complete API reference on our website.

FAQs:

What is this service generally used for?

• To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

Does this service offer guides, tutorials and or customer support?

• Yes.

What platforms does this service support?

• SalesIQ is available in web browser, android and iOS platforms

Does this service offer an API?

• Yes.

What are some applications this service is commonly used in tandem with?

• It is most commonly used in tandem with all leading CRM and Help Desk Softwares

Who are the main user groups of this service?

• Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
  Supported Countries: Worldwide

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Does this service integrate with any other apps?

• Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.

FAQs:

Does this service offer guides, tutorials and or customer support?

• Online Admin Guide, Developer's Guide, Knowledge Base, Video Tutorials and Customer Support

Does this service offer an API?

• RESTful API

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Does this service integrate with any other apps?

• Out of the box integrations with Salesforce CRM, Dynamics CRM plus many others.

What are some applications this service is commonly used in tandem with?

• Salesforce CRM, Microsoft Dynamics CRM

What platforms does this service support?

• Any Web or Mobile browser

What is this service generally used for?

• Extending Salesforce CRM for Partner Relationship Management (PRM),
  Customer or Employee Communities

Who are the main user groups of this service?

• Channel Sales, Channel Partners, Customers, Employees

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Enterprises

• Web App

• iOS
• Android

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android

Other:

• SMEs
• Enterprises

• Web App