Compare LiveAgent vs Zoho SalesIQ vs Magentrix PRM

LiveAgent Support & Helpdesk (799)	Zoho SalesIQ Customer Chat (152)	Magentrix PRM CRM (0)
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Crozscore: 93% what is this? User Happiness 94% Press Buzz 42% User Trend interest rising	Crozscore: 86% what is this? User Happiness 80% Press Buzz 65% User Trend interest falling	Crozscore: 67% what is this? Press Buzz 30% User Trend interest falling
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Software Description: LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel. LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server). Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).	Software Description: Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time. You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site. Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site. The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.	Software Description: Magentrix Community Solutions redefine collaboration by centralizing communication, engagement and learning in one secure place. We go beyond sharing content by enabling your employees, customers and partners to work with the data that runs your business. Whether you need a Partner Community Portal (PRM) that increases the productivity of your channel sales, a Customer self-service Portal that reduces your support costs or an Employee Community that enables your employees to engage and collaborate in new ways, Magentrix lets you configure and deploy these solutions in a fraction of the time compared to other methods.
Features: Click-to-Dial Task Scheduling/Tracking 2-Factor Authentication Batch Permissions & Access File Sharing Lead Management Call Tracking Scheduling Marketing Automation Contact Sharing Billing/Invoicing API Data Import Data Export Notifications Dashboard Third-Party Plugins/Add-Ons External Integrations Contact Management Email Integration Customer Management Google Apps Integration Multi-User	Features: Email Integration API Data Visualization Data Export Lead Scoring Lead Management Marketing Automation Third-Party Plugins/Add-Ons Google Apps Integration Notifications Dashboard	Features: Scheduling Call Tracking File Transfer Forecasting Contact Sharing Corporate/Business Personal Learning Student Registration SCORM Video Courses Password & Access Management Onboarding Employee Training Employee Database Employee Onboarding Chat Customer Management Supplier Management Email Integration Contact Management Dashboard Lead Management Task Scheduling/Tracking Lead Scoring Multi-User Third-Party Plugins/Add-Ons Notifications 2-Factor Authentication Data Visualization Data Import Data Export API External Integrations Batch Permissions & Access File Sharing
Summary: Multichannel support (Email, Voice, LiveChat, FB and Twitter) Intelligent Spam Filter Live Chat Knowledge Base Analytics Ticketing system Suggestions Mobile ready Departments, Tags and Filters Automatic Ticket Distribution & Service-level Agreement (SLA)	Summary: Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations. Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement. Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns. Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language. Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in. Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).	Summary: Sign up and onboard partners, providing easy access to training and certification. Set up deal registration and collaborate with partners on opportunities and leads. Seamlessly integrate with your CRM to maintain a system of record. Create reports and dashboards for analytics and your most important metrics. On-demand access from any mobile device. Give partners branded collateral and sales tools on demand. Set up multiple portals with different branding for different partnership levels.
TICKET $9.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app TICKET+CHAT $29.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management All-Inclusive $39.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management E-mail support Facebook & Twitter Cloud call center Call center support Gamification Branding free	Pricing: Starting from: $19.00/month Credit card required: N/A $19 for 3 users. $59 for 5 users. $129 for 10 users.	Enterprise PRM $999.00 per month (5 channel managers, 1,000 partner users) Included in plan: CRM Integration, Collaboration, Groups, Deal Registration, Opportunity Management Content/Document Management, Sales Enablement, Training & Certification Knowledge Base, Support Ticketing, Onboarding, Reports and Dashboards Elite PRM $1,499.00 per month (10 channel managers, 1,000 partner users) Included in plan: CRM Integration, Collaboration, Groups, Deal Registration, Opportunity Management Content/Document Management, Sales Enablement, Training & Certification Knowledge Base, Support Ticketing, Onboarding, Reports and Dashboards
FAQs: What platforms does this service support? Browser App, Mobile Apps: Android, iOS Does this service offer guides, tutorials and or customer support? Yes, available on our website. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager What is this service generally used for? High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals. Does this service offer an API? Yes, find the complete API reference on our website.	FAQs: What is this service generally used for? To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan. Does this service offer guides, tutorials and or customer support? Yes. What platforms does this service support? SalesIQ is available in web browser, android and iOS platforms Does this service offer an API? Yes. What are some applications this service is commonly used in tandem with? It is most commonly used in tandem with all leading CRM and Help Desk Softwares Who are the main user groups of this service? Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers. Supported Countries: Worldwide Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.	FAQs: Does this service offer guides, tutorials and or customer support? Online Admin Guide, Developer's Guide, Knowledge Base, Video Tutorials and Customer Support Does this service offer an API? RESTful API Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Out of the box integrations with Salesforce CRM, Dynamics CRM plus many others. What are some applications this service is commonly used in tandem with? Salesforce CRM, Microsoft Dynamics CRM What platforms does this service support? Any Web or Mobile browser What is this service generally used for? Extending Salesforce CRM for Partner Relationship Management (PRM), Customer or Employee Communities Who are the main user groups of this service? Channel Sales, Channel Partners, Customers, Employees
Publisher: Founded: - Based in: - Employees: - Likes: Followers:	Publisher: Founded: - Based in: - Employees: - Likes: 172k Followers: 44.2k	Publisher: Founded: - Based in: Vaughan Employees: 11-50 Likes: Followers: 1.05k
Other: Who uses LiveAgent Startups SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak Regional Restrictions: No restrictions.	Other: Who uses Zoho SalesIQ Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other: Who uses Magentrix PRM SMEs Enterprises Desktop Platforms: Web App Languages: German, French, Russian, Spanish, English Regional Restrictions: No restrictions.