Compare LiveAgent vs Userlane vs Magentrix PRM

LiveAgent Support & Helpdesk (798)	Userlane Training and Onboarding (2)	Magentrix PRM CRM (0)
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Crozscore: 94% what is this? User Happiness 95% Press Buzz 41% User Trend interest rising	Crozscore: 77% what is this? User Happiness 100% Press Buzz 37% User Trend no significant changes	Crozscore: 74% what is this? Press Buzz 30% User Trend interest rising
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Software Description: LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel. LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server). Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).	Software Description: Userlane automates and optimizes user onboarding and employee training. Users are guided in real time through the actual software application with interactive step-by-step, on-screen guides. Our solution works as a navigation system for software applications. As a result, anybody can immediately operate any software without any previous knowledge. Key to Userlane’s technology are interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website. These interactive guides steer each single user through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to optimally reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete. Unlike video tutorials, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance, while they work in the application. This allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets in a more effective way. Companies can reduce training costs and implement new software more rapidly and without any resilience to change. Userlane provides the technology to create walkthrough guides in minutes, without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.	Software Description: Magentrix Community Solutions redefine collaboration by centralizing communication, engagement and learning in one secure place. We go beyond sharing content by enabling your employees, customers and partners to work with the data that runs your business. Whether you need a Partner Community Portal (PRM) that increases the productivity of your channel sales, a Customer self-service Portal that reduces your support costs or an Employee Community that enables your employees to engage and collaborate in new ways, Magentrix lets you configure and deploy these solutions in a fraction of the time compared to other methods.
Features: Click-to-Dial Task Scheduling/Tracking 2-Factor Authentication Batch Permissions & Access File Sharing Lead Management Call Tracking Scheduling Marketing Automation Contact Sharing Billing/Invoicing API Data Import Data Export Notifications Dashboard Third-Party Plugins/Add-Ons External Integrations Contact Management Email Integration Customer Management Google Apps Integration Multi-User	Features: Employee Training Onboarding Employee Onboarding Data Visualization Dashboard Customer Management Multi-User Third-Party Plugins/Add-Ons External Integrations API A/B Testing	Features: Scheduling Call Tracking File Transfer Forecasting Contact Sharing Corporate/Business Personal Learning Student Registration SCORM Video Courses Password & Access Management Onboarding Employee Training Employee Database Employee Onboarding Chat Customer Management Supplier Management Email Integration Contact Management Dashboard Lead Management Task Scheduling/Tracking Lead Scoring Multi-User Third-Party Plugins/Add-Ons Notifications 2-Factor Authentication Data Visualization Data Import Data Export API External Integrations Batch Permissions & Access File Sharing
Summary: Multichannel support (Email, Voice, LiveChat, FB and Twitter) Intelligent Spam Filter Live Chat Knowledge Base Analytics Ticketing system Suggestions Mobile ready Departments, Tags and Filters Automatic Ticket Distribution & Service-level Agreement (SLA)	Summary: No coding required Multi-language support User Onboarding Employee Training Userlane Assistant In-depth analytics User segmentation Responsive design Privacy Made in Germany Editor mode	Summary: Sign up and onboard partners, providing easy access to training and certification. Set up deal registration and collaborate with partners on opportunities and leads. Seamlessly integrate with your CRM to maintain a system of record. Create reports and dashboards for analytics and your most important metrics. On-demand access from any mobile device. Give partners branded collateral and sales tools on demand. Set up multiple portals with different branding for different partnership levels.
TICKET $9.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app TICKET+CHAT $29.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management All-Inclusive $39.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management E-mail support Facebook & Twitter Cloud call center Call center support Gamification Branding free		Enterprise PRM $999.00 per month (5 channel managers, 1,000 partner users) Included in plan: CRM Integration, Collaboration, Groups, Deal Registration, Opportunity Management Content/Document Management, Sales Enablement, Training & Certification Knowledge Base, Support Ticketing, Onboarding, Reports and Dashboards Elite PRM $1,499.00 per month (10 channel managers, 1,000 partner users) Included in plan: CRM Integration, Collaboration, Groups, Deal Registration, Opportunity Management Content/Document Management, Sales Enablement, Training & Certification Knowledge Base, Support Ticketing, Onboarding, Reports and Dashboards
FAQs: What platforms does this service support? Browser App, Mobile Apps: Android, iOS Does this service offer guides, tutorials and or customer support? Yes, available on our website. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager What is this service generally used for? High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals. Does this service offer an API? Yes, find the complete API reference on our website.	FAQs: Who are the main user groups of this service? The interactive guides which can be developed with our technology (the so-called Userlanes) can be used by any company which aims to automate their onboarding process or employee training in order to realize efficiency gains. Hence, the service is used by a wide-range of companies regarding the size and the industry. However, especially companies in the SaaS space and companies facing the digitization are using our technology. Does this service offer multi-user capability (e.g. teams)? Yes, multiple user can create Userlanes. Does this service offer guides, tutorials and or customer support? Yes, we offer support via email and telephone. Additionally, the creation of the Userlanes is - of course - explained by a Userlane. What is this service generally used for? Userlanes can generally be applied to two use cases: User Onboarding & Employee Training Does this service integrate with any other apps? As mentioned above an integration of the Userlanes with services such as Zendesk, Intercom etc. is possible. What platforms does this service support? Userlane can be implemented on top of every existing web-based software or e-commerce website. What are some applications this service is commonly used in tandem with? Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools. Does this service offer an API? Yes.	FAQs: Does this service offer guides, tutorials and or customer support? Online Admin Guide, Developer's Guide, Knowledge Base, Video Tutorials and Customer Support Does this service offer an API? RESTful API Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Out of the box integrations with Salesforce CRM, Dynamics CRM plus many others. What are some applications this service is commonly used in tandem with? Salesforce CRM, Microsoft Dynamics CRM What platforms does this service support? Any Web or Mobile browser What is this service generally used for? Extending Salesforce CRM for Partner Relationship Management (PRM), Customer or Employee Communities Who are the main user groups of this service? Channel Sales, Channel Partners, Customers, Employees
Publisher: Founded: - Based in: - Employees: - Likes: Followers:	Publisher: Founded: - Based in: München Employees: 51-200 Likes: Followers:	Publisher: Founded: - Based in: Vaughan Employees: 11-50 Likes: 92 Followers:
Other: Who uses LiveAgent Startups SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak Regional Restrictions: No restrictions.	Other: Who uses Userlane Startups SMEs Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: German, Chinese, Italian, French, English, Spanish Regional Restrictions: No restrictions.	Other: Who uses Magentrix PRM SMEs Enterprises Desktop Platforms: Web App Languages: German, French, Russian, English, Spanish Regional Restrictions: No restrictions.