Compare LiveAgent vs Magentrix PRM vs LiveChat

LiveAgent Support & Helpdesk (797)	Magentrix PRM CRM (0)	LiveChat Customer Chat (27)
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Crozscore: 93% what is this? User Happiness 95% Press Buzz 41% User Trend interest falling	Crozscore: 75% what is this? Press Buzz 30% User Trend interest falling	Crozscore: 90% what is this? User Happiness 89% Press Buzz 53% User Trend interest falling
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Software Description: LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel. LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server). Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).	Software Description: Magentrix Community Solutions redefine collaboration by centralizing communication, engagement and learning in one secure place. We go beyond sharing content by enabling your employees, customers and partners to work with the data that runs your business. Whether you need a Partner Community Portal (PRM) that increases the productivity of your channel sales, a Customer self-service Portal that reduces your support costs or an Employee Community that enables your employees to engage and collaborate in new ways, Magentrix lets you configure and deploy these solutions in a fraction of the time compared to other methods.	Software Description: LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website. In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time. LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.
Features: Click-to-Dial Task Scheduling/Tracking 2-Factor Authentication Batch Permissions & Access File Sharing Lead Management Call Tracking Scheduling Marketing Automation Contact Sharing Billing/Invoicing API Data Import Data Export Notifications Dashboard Third-Party Plugins/Add-Ons External Integrations Contact Management Email Integration Customer Management Google Apps Integration Multi-User	Features: Scheduling Call Tracking File Transfer Forecasting Contact Sharing Corporate/Business Personal Learning Student Registration SCORM Video Courses Password & Access Management Onboarding Employee Training Employee Database Employee Onboarding Chat Customer Management Supplier Management Email Integration Contact Management Dashboard Lead Management Task Scheduling/Tracking Lead Scoring Multi-User Third-Party Plugins/Add-Ons Notifications 2-Factor Authentication Data Visualization Data Import Data Export API External Integrations Batch Permissions & Access File Sharing	Features: Chat Dashboard Customer Management External Integrations Batch Permissions & Access Multi-User Notifications Google Apps Integration Lead Management Data Export Data Import Email Integration API Lead Scoring Third-Party Plugins/Add-Ons Scheduling File Sharing 2-Factor Authentication
Summary: Multichannel support (Email, Voice, LiveChat, FB and Twitter) Intelligent Spam Filter Live Chat Knowledge Base Analytics Ticketing system Suggestions Mobile ready Departments, Tags and Filters Automatic Ticket Distribution & Service-level Agreement (SLA)	Summary: Sign up and onboard partners, providing easy access to training and certification. Set up deal registration and collaborate with partners on opportunities and leads. Seamlessly integrate with your CRM to maintain a system of record. Create reports and dashboards for analytics and your most important metrics. On-demand access from any mobile device. Give partners branded collateral and sales tools on demand. Set up multiple portals with different branding for different partnership levels.	Summary: Tickets: Keeps the communication going and handles cases via tickets. Customization: Fine-tuning of the look and developing user's brand awareness. Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives. File-sharing: Sharing files with website visitors over chat. Reports: Data gathered by LiveChat is available in easy to read statistics and graphs. Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.
TICKET $9.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app TICKET+CHAT $29.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management All-Inclusive $39.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management E-mail support Facebook & Twitter Cloud call center Call center support Gamification Branding free	Enterprise PRM $999.00 per month (5 channel managers, 1,000 partner users) Included in plan: CRM Integration, Collaboration, Groups, Deal Registration, Opportunity Management Content/Document Management, Sales Enablement, Training & Certification Knowledge Base, Support Ticketing, Onboarding, Reports and Dashboards Elite PRM $1,499.00 per month (10 channel managers, 1,000 partner users) Included in plan: CRM Integration, Collaboration, Groups, Deal Registration, Opportunity Management Content/Document Management, Sales Enablement, Training & Certification Knowledge Base, Support Ticketing, Onboarding, Reports and Dashboards	Pricing: Starting from: $16.00/month Credit card required: N/A LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from: Starter - $16/seat/month Team - $33/seat/month Business - $50/seat/month Enterprise - $149/seat/month
FAQs: What platforms does this service support? Browser App, Mobile Apps: Android, iOS Does this service offer guides, tutorials and or customer support? Yes, available on our website. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager What is this service generally used for? High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals. Does this service offer an API? Yes, find the complete API reference on our website.	FAQs: Does this service offer guides, tutorials and or customer support? Online Admin Guide, Developer's Guide, Knowledge Base, Video Tutorials and Customer Support Does this service offer an API? RESTful API Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Out of the box integrations with Salesforce CRM, Dynamics CRM plus many others. What are some applications this service is commonly used in tandem with? Salesforce CRM, Microsoft Dynamics CRM What platforms does this service support? Any Web or Mobile browser What is this service generally used for? Extending Salesforce CRM for Partner Relationship Management (PRM), Customer or Employee Communities Who are the main user groups of this service? Channel Sales, Channel Partners, Customers, Employees	FAQs: What are some applications this service is commonly used in tandem with? It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics. Does this service offer guides, tutorials and or customer support? Support is provided 24/7/365 via live chat, email, phone, knowledge base. Who are the main user groups of this service? Sales and support teams in industries of all sizes. What platforms does this service support? LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android. Does this service offer an API? LiveChat is available for custom integrations over REST-based API. Does this service integrate with any other apps? It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available. What is this service generally used for? LiveChat is generally used as a real-time chat tool for customer services and online sales.
Publisher: Founded: - Based in: - Employees: - Likes: 5.1k Followers: 10.1k	Publisher: Founded: - Based in: Vaughan Employees: 11-50 Likes: Followers:	Publisher: Founded: - Based in: Wroclaw Employees: - Likes: Followers:
Other: Who uses LiveAgent Startups SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak Regional Restrictions: No restrictions.	Other: Who uses Magentrix PRM SMEs Enterprises Desktop Platforms: Web App Languages: Spanish, Russian, French, English, German Regional Restrictions: No restrictions.	Other: Who uses LiveChat Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese Regional Restrictions: No restrictions.