Compare LiveAgent vs LiveChat vs Magentrix

LiveAgent 1392 Support & Helpdesk	LiveChat 735 Customer Chat	Magentrix 0 CRM
View Listing	View Listing	View Listing
Crozscore 90% what is this? User Happiness: 90% Press Buzz: 48% User Trend: interest rising	Crozscore 91% what is this? User Happiness: 90% Press Buzz: 62% User Trend: no significant changes	Crozscore 74% what is this? Press Buzz: 40% User Trend: interest falling
view 3 more	view 3 more	view 5 more
About LiveAgent LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features, you'll be able to link every support channel. LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server). Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).	About LiveChat LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website. In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time. LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.	About Magentrix Magentrix extends your CRM to meet Partner Relationship Management (PRM) needs. We have hundreds of satisfied customers ranging from small, medium, large and some of the world's largest enterprises. We've saved most of our clients up to 50% of cost compared to other portals. Fully brand-able and configurable to on-board partners faster, share and register leads, Partner onboarding, online training and certification, lead distribution and management, deal registration and management and sales enablement. Deliver content and share information with your partners and customers. Customize the look and feel with your own brand. Control access to standard and custom objects, files and document sharing and eLearning. Streamline lead registration, opportunity management, collateral distribution and announcements. Social features let users collaborate on files and documents. What makes us different? 1. Our integrations with Salesforce and SAP is where we really stand out from the crowd 2. Our support team is known to be quite stellar too - just read out reviews ⭐️⭐️⭐️⭐️⭐️ 3. Other than that, you can customize just about anything on our portals (not something commonly found with other providers). 4. Not to mention, we release product updates every 2 weeks. Most of our customers are up and running in days/weeks.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial	Features 2-Factor Authentication API Calendar Management Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations File Sharing File Transfer Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Social-Media Integration Task Scheduling/Tracking Third-Party Plugins/Add-Ons Call Tracking Click-to-Dial Sales Automation Pipeline Management
Summary Multichannel support (Email, Voice, LiveChat, FB and Twitter) Intelligent Spam Filter Live Chat Knowledge Base Analytics Ticketing system Suggestions Mobile ready Departments, Tags and Filters Automatic Ticket Distribution & Service-level Agreement (SLA)	Summary Tickets: Keeps the communication going and handles cases via tickets. Customization: Fine-tuning of the look and developing user's brand awareness. Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives. File-sharing: Sharing files with website visitors over chat. Reports: Data gathered by LiveChat is available in easy to read statistics and graphs. Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.	Summary Sign up and onboard partners, providing easy access to training and certification. Set up deal registration and collaborate with partners on opportunities and leads. Seamlessly integrate with your CRM to maintain a system of record. Create reports and dashboards for analytics and your most important metrics. On-demand access from any mobile device. Give partners branded collateral and sales tools on demand. Set up multiple portals with different branding for different partnership levels.
Pricing Free Account Free Included in plan: Live Chat Ticketing E-mail support Call Center Knowledge Base Unlimited Agents TICKET $15.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app TICKET+CHAT $29.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management All-Inclusive $49.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management E-mail support Facebook & Twitter Cloud call center Call center support Gamification Branding free	Pricing Starting from: $16.00/month Credit card required: N/A LiveChat is offered as SaaS, and comes with a 14-day free trial. There are 4 plans to choose from: Starter - $16/seat/month Team - $33/seat/month Business - $50/seat/month Enterprise - $149/seat/month	Pricing Elite $1,999.00 1 user(s) / month Included in plan: Full PRM Suite Deal/Lead Registration Training/Certification API Integration into Salesforce or Dynamics Page/Layout Builder Reports/Dashboards
FAQs What platforms does this service support? Browser App, Mobile Apps: Android, iOS Does this service offer guides, tutorials and or customer support? Yes, available on our website. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager What is this service generally used for? High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals. Does this service offer an API? Yes, find the complete API reference on our website.	FAQs What are some applications this service is commonly used in tandem with? It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics. Does this service offer guides, tutorials and or customer support? Support is provided 24/7/365 via live chat, email, phone, knowledge base. Who are the main user groups of this service? Sales and support teams in industries of all sizes. What platforms does this service support? LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android. Does this service offer an API? LiveChat is available for custom integrations over REST-based API. Does this service integrate with any other apps? It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available. What is this service generally used for? LiveChat is generally used as a real-time chat tool for customer services and online sales.	FAQs What is this service generally used for? Extending Salesforce for Partner Relationship Management (PRM) portals or Customer portals What are some applications this service is commonly used in tandem with? Salesforce, Microsoft Dynamics Does this service offer guides, tutorials and or customer support? Online Admin Guide, Developer's Guide, Knowledge Base, Video Tutorials and Customer Support Does this service offer an API? RESTful API Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Out of the box integrations with Salesforce or Dynamics CRM What platforms does this service support? Any Web or Mobile browser Who are the main user groups of this service? Channel Sales, Channel Partners, Customers, Employees
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 8.1k	Vendor Information Founded: - Based in: Wroclaw Employees: - Likes: Followers:	Vendor Information Founded: - Based in: Vaughan Employees: 11-50 Likes: Followers: 1.01k
Other Who uses LiveAgent Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak Regional Restrictions: No restrictions.	Other Who uses LiveChat Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese Regional Restrictions: No restrictions.	Other Who uses Magentrix SMEs Enterprises Desktop Platforms: Web App Languages: English, French, Spanish, Russian, German Regional Restrictions: No restrictions.