Compare LiveAgent vs Interakt vs Magentrix PRM

LiveAgent Support & Helpdesk (796)	Interakt Customer Engagement (2)	Magentrix PRM CRM (0)
More Information	More Information	More Information
Crozscore: 93% what is this? User Happiness 95% Press Buzz 41% User Trend interest falling	Crozscore: 68% what is this? User Happiness 100% Press Buzz 34% User Trend no significant changes	Crozscore: 75% what is this? Press Buzz 30% User Trend interest rising
view 2 more	view 5 more	view 5 more
Software Description: LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel. LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server). Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).	Software Description: Interakt is an All-In-One Customer Engagement and Support suite. Capture: Acquire new leads through exit popups, notifications, live chat and custom forms. Engage: Use email marketing/automation, web/push notifications and automated chat triggers to engage your customers and increase conversions. Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All of this with just a one time simple javascript integration. Anyone with an online presence that wants to engage with their site visitors would benefit from Interakt. It helps you create a point of contact between you and your site visitors.	Software Description: Magentrix Community Solutions redefine collaboration by centralizing communication, engagement and learning in one secure place. We go beyond sharing content by enabling your employees, customers and partners to work with the data that runs your business. Whether you need a Partner Community Portal (PRM) that increases the productivity of your channel sales, a Customer self-service Portal that reduces your support costs or an Employee Community that enables your employees to engage and collaborate in new ways, Magentrix lets you configure and deploy these solutions in a fraction of the time compared to other methods.
Features: Click-to-Dial Task Scheduling/Tracking 2-Factor Authentication Batch Permissions & Access File Sharing Lead Management Call Tracking Scheduling Marketing Automation Contact Sharing Billing/Invoicing API Data Import Data Export Notifications Dashboard Third-Party Plugins/Add-Ons External Integrations Contact Management Email Integration Customer Management Google Apps Integration Multi-User	Features: Marketing Automation Notifications Third-Party Plugins/Add-Ons Customer Management Dashboard Scheduling Audience Targeting External Integrations Email Integration Multi-User Lead Scoring Lead Management A/B Testing API Data Import Data Export Conversion Tracking Contact Management File Sharing File Transfer	Features: Scheduling Call Tracking File Transfer Forecasting Contact Sharing Corporate/Business Personal Learning Student Registration SCORM Video Courses Password & Access Management Onboarding Employee Training Employee Database Employee Onboarding Chat Customer Management Supplier Management Email Integration Contact Management Dashboard Lead Management Task Scheduling/Tracking Lead Scoring Multi-User Third-Party Plugins/Add-Ons Notifications 2-Factor Authentication Data Visualization Data Import Data Export API External Integrations Batch Permissions & Access File Sharing
Summary: Multichannel support (Email, Voice, LiveChat, FB and Twitter) Intelligent Spam Filter Live Chat Knowledge Base Analytics Ticketing system Suggestions Mobile ready Departments, Tags and Filters Automatic Ticket Distribution & Service-level Agreement (SLA)	Summary: All-in-one Customer Engagement Software Capture, Engage & Support all your Customers. Convert Leads to Paying Customers. Integrated tools for managing on-site visitors, leads and customers.	Summary: Sign up and onboard partners, providing easy access to training and certification. Set up deal registration and collaborate with partners on opportunities and leads. Seamlessly integrate with your CRM to maintain a system of record. Create reports and dashboards for analytics and your most important metrics. On-demand access from any mobile device. Give partners branded collateral and sales tools on demand. Set up multiple portals with different branding for different partnership levels.
TICKET $9.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app TICKET+CHAT $29.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management All-Inclusive $39.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management E-mail support Facebook & Twitter Cloud call center Call center support Gamification Branding free	Company $199.00 per month Included in plan: Team Members - 20 Total Notifications - 20 Support Tickets/month - 15,000 Emails/month - 300,000 Total Customers - 300,000 Total Leads - 600,000 Growth Plan $99.00 per month Included in plan: Team Members - 10 Total Notifications - 10 Support Tickets/month - 5,000 Emails/month - 100,000 Total Customers - 100,000 Total Leads - 200,000 Startup Plan $49.00 per month Included in plan: Team Members - 3 Total Notifications - 3 Support Tickets/month - 2,000 Emails/month - 25,000 Total Customers - 25,000 Total Leads - 50,000 Free Forever $0.00 per month Included in plan: Team Member - 1 Notification - 1 Support Tickets/month - 100 Emails/month - 1,500 Total Users - 1,000 Total Leads - 5,000	Enterprise PRM $999.00 per month (5 channel managers, 1,000 partner users) Included in plan: CRM Integration, Collaboration, Groups, Deal Registration, Opportunity Management Content/Document Management, Sales Enablement, Training & Certification Knowledge Base, Support Ticketing, Onboarding, Reports and Dashboards Elite PRM $1,499.00 per month (10 channel managers, 1,000 partner users) Included in plan: CRM Integration, Collaboration, Groups, Deal Registration, Opportunity Management Content/Document Management, Sales Enablement, Training & Certification Knowledge Base, Support Ticketing, Onboarding, Reports and Dashboards
FAQs: What platforms does this service support? Browser App, Mobile Apps: Android, iOS Does this service offer guides, tutorials and or customer support? Yes, available on our website. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager What is this service generally used for? High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals. Does this service offer an API? Yes, find the complete API reference on our website.	FAQs: Does this service offer guides, tutorials and or customer support? Of course, we offer documentational, videographic and / or personal support to each of our customers. Does this service integrate with any other apps? Yes, it integrates with a lot of applications which would include - Website Platforms (eg. Wordpress, Magento, Shopify, Prestashop, etc). Data synchronization (Zapier, Segment, etc). What is this service generally used for? Capturing new leads, Engaging and Retaining Leads and Users, support system. Does this service offer multi-user capability (e.g. teams)? Yes, Interakt allows multi-user access to manage a project with your team efficiently. Does this service offer an API? Yes, we offer open APIs (optional) to pass data to Interakt. What platforms does this service support? Web-App and Mobile Apps. Who are the main user groups of this service? Everyone with an online presence.	FAQs: Does this service offer guides, tutorials and or customer support? Online Admin Guide, Developer's Guide, Knowledge Base, Video Tutorials and Customer Support Does this service offer an API? RESTful API Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Out of the box integrations with Salesforce CRM, Dynamics CRM plus many others. What are some applications this service is commonly used in tandem with? Salesforce CRM, Microsoft Dynamics CRM What platforms does this service support? Any Web or Mobile browser What is this service generally used for? Extending Salesforce CRM for Partner Relationship Management (PRM), Customer or Employee Communities Who are the main user groups of this service? Channel Sales, Channel Partners, Customers, Employees
Publisher: Founded: - Based in: - Employees: - Likes: Followers:	Publisher: Founded: - Based in: - Employees: - Likes: Followers:	Publisher: Founded: - Based in: Vaughan Employees: 11-50 Likes: Followers:
Other: Who uses LiveAgent Startups SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak Regional Restrictions: No restrictions.	Other: Who uses Interakt Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other: Who uses Magentrix PRM SMEs Enterprises Desktop Platforms: Web App Languages: German, Russian, Spanish, French, English Regional Restrictions: No restrictions.