Compare LiveAgent vs HappyFox vs Magentrix PRM

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Crozscore:

93%
what is this?
94%
40%
interest falling

Crozscore:

90%
what is this?
91%
42%
no significant changes

Crozscore:

85%
what is this?
86%
28%
interest rising
LiveAgent screenshot view 2 more HappyFox screenshot view 4 more Magentrix PRM screenshot view 5 more

Software Description:

LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel.

LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server).

Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).

Software Description:

This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.

Software Description:

Magentrix Community Solutions redefine collaboration by centralizing communication, engagement and learning in one secure place. We go beyond sharing content by enabling your employees, customers and partners to work with the data that runs your business.

Whether you need a Partner Community Portal (PRM) that increases the productivity of your channel sales, a Customer self-service Portal that reduces your support costs or an Employee Community that enables your employees to engage and collaborate in new ways, Magentrix lets you configure and deploy these solutions in a fraction of the time compared to other methods.

Features:

  • Click-to-Dial
  • Task Scheduling/Tracking
  • 2-Factor Authentication
  • Batch Permissions & Access
  • File Sharing
  • Lead Management
  • Call Tracking
  • Scheduling
  • Marketing Automation
  • Contact Sharing
  • Billing/Invoicing
  • API
  • Data Import
  • Data Export
  • Notifications
  • Dashboard
  • Third-Party Plugins/Add-Ons
  • External Integrations
  • Contact Management
  • Email Integration
  • Customer Management
  • Google Apps Integration
  • Multi-User

Features:

  • API
  • Chat
  • CRM Integration
  • Notifications
  • Email Integration

Features:

  • Scheduling
  • Call Tracking
  • File Transfer
  • Forecasting
  • Contact Sharing
  • Corporate/Business
  • Personal Learning
  • Student Registration
  • SCORM
  • Video Courses
  • Password & Access Management
  • Onboarding
  • Employee Training
  • Employee Database
  • Employee Onboarding
  • Chat
  • Customer Management
  • Supplier Management
  • Email Integration
  • Contact Management
  • Dashboard
  • Lead Management
  • Task Scheduling/Tracking
  • Lead Scoring
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Notifications
  • 2-Factor Authentication
  • Data Visualization
  • Data Import
  • Data Export
  • API
  • External Integrations
  • Batch Permissions & Access
  • File Sharing

Summary:

  • Multichannel support (Email, Voice, LiveChat, FB and Twitter)

  • Intelligent Spam Filter

  • Live Chat

  • Knowledge Base

  • Analytics

  • Ticketing system

  • Suggestions

  • Mobile ready

  • Departments, Tags and Filters

  • Automatic Ticket Distribution & Service-level Agreement (SLA)

Summary:

  • Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.

  • Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.

  • Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.

  • Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.

  • Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.

Summary:

  • Sign up and onboard partners, providing easy access to training and certification.

  • Set up deal registration and collaborate with partners on opportunities and leads.

  • Seamlessly integrate with your CRM to maintain a system of record.

  • Create reports and dashboards for analytics and your most important metrics.

  • On-demand access from any mobile device.

  • Give partners branded collateral and sales tools on demand.

  • Set up multiple portals with different branding for different partnership levels.

Pricing:

  • Starting from: $9.00/month
  • Credit card required: No
  • Hosted plans:


    TICKET
    $9/MONTH
    E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app


    TICKET+CHAT
    $29/MONTH
    E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app, Live Chat, Real-time visitors monitoring, Chat invitations, Feedback management


    ALL-INCLUSIVE
    $39/MONTH
    Cloud Call Center, E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app, Live Chat, Real-time visitors monitoring, Chat invitations, Feedback management, Facebook & Twitter, Call center support, Gamification, Branding free

Pricing:

  • Credit card required: N/A
  • Popular: $19 per staff / month
    Mighty: $29 per staff / month
    Fantastic: $49 per staff / month
    Enterprise: $69 per staff / month
    Free trial starts with Mighty plan.

Enterprise PRM

$999.00
per month (5 channel managers, 1,000 partner users)
Included in plan:
  • CRM Integration, Collaboration, Groups, Deal Registration, Opportunity Management
  • Content/Document Management, Sales Enablement, Training & Certification
  • Knowledge Base, Support Ticketing, Onboarding, Reports and Dashboards

Elite PRM

$1,499.00
per month (10 channel managers, 1,000 partner users)
Included in plan:
  • CRM Integration, Collaboration, Groups, Deal Registration, Opportunity Management
  • Content/Document Management, Sales Enablement, Training & Certification
  • Knowledge Base, Support Ticketing, Onboarding, Reports and Dashboards

FAQs:

    What platforms does this service support?
  • Browser App, Mobile Apps: Android, iOS

  • Does this service offer guides, tutorials and or customer support?
  • Yes, available on our website.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager

  • What is this service generally used for?
  • High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals.

  • Does this service offer an API?
  • Yes, find the complete API reference on our website.

FAQs:

    Does this service offer an API?
  • It offers an API.

  • Who are the main user groups of this service?
  • The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.

  • What is this service generally used for?
  • HappyFox provides practical help desk solutions.

  • What platforms does this service support?
  • It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.

  • What are some applications this service is commonly used in tandem with?
  • The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.

  • Does this service integrate with any other apps?
  • HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.

  • Does this service offer guides, tutorials and or customer support?
  • They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Online Admin Guide, Developer's Guide, Knowledge Base, Video Tutorials and Customer Support

  • Does this service offer an API?
  • RESTful API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Out of the box integrations with Salesforce CRM, Dynamics CRM plus many others.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce CRM, Microsoft Dynamics CRM

  • What platforms does this service support?
  • Any Web or Mobile browser

  • What is this service generally used for?
  • Extending Salesforce CRM for Partner Relationship Management (PRM),
    Customer or Employee Communities

  • Who are the main user groups of this service?
  • Channel Sales, Channel Partners, Customers, Employees

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2011
Based in:
Irvine
Employees:
11-50
Likes:
27.3k
Followers:
2.7k

Publisher:

Founded:
-
Based in:
Vaughan
Employees:
11-50
Likes:
Followers:

Other:

Who uses LiveAgent
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Magentrix PRM
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
French, English, Russian, Spanish, German
Regional Restrictions:
No restrictions.
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