LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features, you'll be able to link every support channel.
LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server).
Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).
About Faveo Helpdesk
Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.
The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.
Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration.
Faveo can also be customised according to requirement and we do undertake such request.
About Magentrix
Magentrix extends your CRM to meet Partner Relationship Management (PRM) needs. We have hundreds of satisfied customers ranging from small, medium, large and some of the world's largest enterprises. We've saved most of our clients up to 50% of cost compared to other portals.
Fully brand-able and configurable to on-board partners faster, share and register leads, Partner onboarding, online training and certification, lead distribution and management, deal registration and management and sales enablement.
Deliver content and share information with your partners and customers. Customize the look and feel with your own brand. Control access to standard and custom objects, files and document sharing and eLearning. Streamline lead registration, opportunity management, collateral distribution and announcements. Social features let users collaborate on files and documents.
What makes us different?
1. Our integrations with Salesforce and SAP is where we really stand out from the crowd
2. Our support team is known to be quite stellar too - just read out reviews ⭐️⭐️⭐️⭐️⭐️
3. Other than that, you can customize just about anything on our portals (not something commonly found with other providers).
4. Not to mention, we release product updates every 2 weeks.
Most of our customers are up and running in days/weeks.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
API
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Call Tracking
Click-to-Dial
Sales Automation
Pipeline Management
Summary
Multichannel support (Email, Voice, LiveChat, FB and Twitter)
Intelligent Spam Filter
Live Chat
Knowledge Base
Analytics
Ticketing system
Suggestions
Mobile ready
Departments, Tags and Filters
Automatic Ticket Distribution & Service-level Agreement (SLA)
Summary
No key features associated with this application.
Summary
Sign up and onboard partners, providing easy access to training and certification.
Set up deal registration and collaborate with partners on opportunities and leads.
Seamlessly integrate with your CRM to maintain a system of record.
Create reports and dashboards for analytics and your most important metrics.
On-demand access from any mobile device.
Give partners branded collateral and sales tools on demand.
Set up multiple portals with different branding for different partnership levels.
Pricing
Free Account
Free
Included in plan:
Live Chat
Ticketing
E-mail support
Call Center
Knowledge Base
Unlimited Agents
TICKET
$15.00
1 user(s) / month
Included in plan:
Ticketing
Contact forms
Forum & Knowledge base
iPhone/Android app
TICKET+CHAT
$29.00
1 user(s) / month
Included in plan:
Ticketing
Contact forms
Forum & Knowledge base
iPhone/Android app
Live Chat
Real-time visitors monitoring
Chat invitations
Feedback management
All-Inclusive
$49.00
1 user(s) / month
Included in plan:
Ticketing
Contact forms
Forum & Knowledge base
iPhone/Android app
Live Chat
Real-time visitors monitoring
Chat invitations
Feedback management
E-mail support
Facebook & Twitter
Cloud call center
Call center support
Gamification
Branding free
Pricing
Starting from: $37.00/month
Credit card required: N/A
Faveo Helpdesk is available in three flavors
Community edition
Pro Edition
Service Desk
Community
Free
Pro
$449.00
unlimited user(s) / year
Pricing
Elite
$1,999.00
1 user(s) / month
Included in plan:
Full PRM Suite
Deal/Lead Registration
Training/Certification
API Integration into Salesforce or Dynamics
Page/Layout Builder
Reports/Dashboards
FAQs
What platforms does this service support?
Browser App, Mobile Apps: Android, iOS
Does this service offer guides, tutorials and or customer support?
Yes, available on our website.
Does this service offer multi-user capability (e.g. teams)?
High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals.
Does this service offer an API?
Yes, find the complete API reference on our website.
FAQs
Does this service integrate with any other apps?
Yes we have various plugins integration available for different platforms
Does this service offer an API?
Yes, we have API's
Does this service offer multi-user capability (e.g. teams)?
Team, Department options avilable
What are some applications this service is commonly used in tandem with?
Reseller Club
Exotel
Envato
Podio
LDAP
What platforms does this service support?
Web
Android
iOS coming soon
What is this service generally used for?
Pre Sales(Enquiry Management) & Post Sales(Issue Management)
Does this service offer guides, tutorials and or customer support?
Customer support and tutorials available.
Who are the main user groups of this service?
Faveo is industry agonist, mainly SME's are target audience.
FAQs
What is this service generally used for?
Extending Salesforce for Partner Relationship Management (PRM) portals or
Customer portals
What are some applications this service is commonly used in tandem with?
Salesforce, Microsoft Dynamics
Does this service offer guides, tutorials and or customer support?
Online Admin Guide, Developer's Guide, Knowledge Base, Video Tutorials and Customer Support
Does this service offer an API?
RESTful API
Does this service offer multi-user capability (e.g. teams)?
Yes.
Does this service integrate with any other apps?
Out of the box integrations with Salesforce or Dynamics CRM
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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