LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features, you'll be able to link every support channel.
LiveAgent is available in 40 languages and both as SaaS license or a self-hosted license (installed on your own server).
Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).
About Hiver
Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs.
Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, HubSpot, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.
Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few:
Auto Assignment - Automatically assign emails to your team in a Round-Robin manner for faster responses.
Collision Alerts - Get alerted when someone from your team is responding to an email. Avoid duplicate and conflicting responses.
Email Tags - Organize your emails based on different categories using Email Tags.
Email Templates - Save canned responses as templates. Share them with your team so that they can respond faster to similar types of emails.
SLA & Business Hours - Set the right expectation for your team. Never drop the ball on customer queries. Get real-time alerts when SLAs aren't met.
Analytics - Track all your key customer service metrics. Identify areas of improvement and fix them.
Customer Surveys (CSAT) - Measure customer satisfaction by sending a short survey at the end of emails.
TOP REASONS WHY YOU'LL LOVE HIVER:
Deliver brilliant customer service right from Gmail. Get started in minutes
Most secure customer service solution. Hiver does not store your emails.
No tickets, no weirdly formatted emails. Have real human-to-human conversations.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Multichannel support (Email, Voice, LiveChat, FB and Twitter)
Intelligent Spam Filter
Live Chat
Knowledge Base
Analytics
Ticketing system
Suggestions
Mobile ready
Departments, Tags and Filters
Automatic Ticket Distribution & Service-level Agreement (SLA)
Summary
Assign customer queries within your team in a single click. Keep track of every single query in real-time
Hiver is a customer service solution that works within Gmail.
Completely do away with internal emails. Use Email Notes to collaborate with your team members.
Teams can collaborate inside shared inboxes such as support@ and orders@ from their Gmail inbox
Get started in minutes. Your team doesn't need any extensive training as Hiver is easy-to-use and intuitive.
Prioritize customer emails by using Email Tags which allows you to categorize queries.
Automate daily, repetitive tasks by setting up automations. Invest time in more productive tasks
Monitor important customer service metrics such as first response time and average resolution time.
Have complete visibility into what every team member is working on. Building accountability is easy.
Pricing
Small
$15.00
1 user(s) / month
Included in plan:
Ticketing
Live Chat
E-mail support
White Glove Setup
1 API key + integration
Chat satisfaction surveys
Knowledge base
Customer Service
iPhone/Android app
Medium
$29.00
1 user(s) / month
Included in plan:
Everything in Small plan
Ticketing
Live Chat
Call Center
E-mail support
Contact forms
Forum & Knowledge base
iPhone/Android app
Real-time visitors monitoring
Chat invitations
Feedback management
Facebook & Twitter
Cloud call center
Call center support
Gamification
10 departments
Interactive voice response (IVR)
Product training
Custom domain hosting
20 Event rules
10 Time rules
5 SLA levels
Large
$49.00
1 user(s) / month
Included in plan:
Everything in Medium plan
1 Whatsapp account
30 departments
Multi-Knowledge base
Senior account manager
2 Knowledge bases
100 Event rules
Time report
10 SLA levels
Free Account
Free
Included in plan:
Live Chat
Ticketing
E-mail support
Call Center
Knowledge Base
Unlimited Agents
Enterprise
$69.00
1 user(s) / month
Included in plan:
All features from the Large plan
Dedicated key account manager
Priority support
Assisted Whatsapp integration
Custom billing setup
Scheduled release management
Service review call and reports
Up to 40 custom roles
Multileveled knowledge base
Pricing
LITE
$19.00
1 user(s) / month
Included in plan:
10 Shared Labels
2 Shared Email Inboxes
Unlimited Tags
1 Alias per Shared Inbox
Unlimited Email Templates
Private Views
Add upto 10 users
Conversation ID
Live chat
Knowledge Base
WhatsApp channel
Contacts
Shared Drafts
Email Notes
Collision Alerts
Collaborators
Approvals
Permalinks
Default Access Control
iOS & Android Mobile Apps
Onboarding Assistance
24x7 Chat & Email Support
PRO
$49.00
1 user(s) / month
Included in plan:
Everything in Lite plan
50 Shared Labels
5 Shared Email Inboxes
Unlimited Users
Unlimited Shared Inbox Aliases
Basic Automations
Shared and Private Views
Live chat auto-assignment
Voice channel
SLA Violations & Business Hours
SLA Reports
Live Chat CSAT
Email CSAT
Analytics
Advanced Access Control
Asana Integration
JIRA Integration
Salesforce Integration
Slack Integration
Zapier Integration
QuickBooks Integration
Removed Conversations Log
Workload Distribution
ELITE
$79.00
1 user(s) / month
Included in plan:
Unlimited Shared Labels
Unlimited Shared Email Inboxes
SLA Reminders
Advanced Automations
Everything in Pro plan
Skill-based Auto-assignment
Round Robin Assignment
Custom Access Control
Custom Reports
Okta Integration
HIPAA Compliance
Priority Support
Call-back Support
Uptime SLA
Dedicated Success Manager
Harvey - The AI Bot
Scheduled Data Exports
FAQs
What platforms does this service support?
Browser App, Mobile Apps: Android, iOS
Does this service offer guides, tutorials and or customer support?
Yes, available on our website.
Does this service offer multi-user capability (e.g. teams)?
Yes.
What is this service generally used for?
High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals.
Does this service offer an API?
Yes, find the complete API reference on our website.
Who are the main user groups of this service?
SMEs
What are some applications this service is commonly used in tandem with?
As Hiver works on top of Gmail, it mainly supports G Suite users. Hiver also has an Android and iOS app.
Does this service offer multi-user capability (e.g. teams)?
Yes, Hiver is built for teams. Using Hiver, team members can easily collaborate from their work inbox - assign, track, and resolve queries on time.
Who are the main user groups of this service?
Hiver is used by businesses across different verticals - ranging from logistics and B2B companies to educational institutions and travel brands. Being a product that helps teams collaborate faster over email, Hiver finds use in multiple teams.- support, sales, finance, and operations, to name a few.
Does this service offer an API?
By using Zapier, you can integrate Hiver with other platforms and solutions seamlessly.
What is this service generally used for?
Hiver is used by teams to manage shared inboxes like support@, services@ and orders@ - right from Gmail. It helps teams collaborate faster on incoming queries and ensure every query is responded to promptly.
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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