Compare LiveAgent vs Helpsumo

LiveAgent Support & Helpdesk (799)	Helpsumo Support & Helpdesk (0)
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Crozscore: 93% what is this? User Happiness 94% Press Buzz 42% User Trend no significant changes	Crozscore: 57% what is this? Press Buzz 25% User Trend interest falling
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Software Description: LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel. LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server). Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).	Software Description: Helpsumo is one of the best customer support software on the market. Helpsumo is a complete online helpdesk solution that offers a flexible ticketing system, E-mail, social media, live chat and self-help knowledge base solutions. Helpsumo is a feature packed solution designed for the needs of all small business. It provide different types of pricing plans for all size of business. For more details, visit our website.
Features: Click-to-Dial Task Scheduling/Tracking 2-Factor Authentication Batch Permissions & Access File Sharing Lead Management Call Tracking Scheduling Marketing Automation Contact Sharing Billing/Invoicing API Data Import Data Export Notifications Dashboard Third-Party Plugins/Add-Ons External Integrations Contact Management Email Integration Customer Management Google Apps Integration Multi-User	Features: Chat Dashboard Customer Management Lead Management Email Integration
Summary: Multichannel support (Email, Voice, LiveChat, FB and Twitter) Intelligent Spam Filter Live Chat Knowledge Base Analytics Ticketing system Suggestions Mobile ready Departments, Tags and Filters Automatic Ticket Distribution & Service-level Agreement (SLA)	Summary: No key features associated with this application.
TICKET $9.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app TICKET+CHAT $29.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management All-Inclusive $39.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management E-mail support Facebook & Twitter Cloud call center Call center support Gamification Branding free
FAQs: What platforms does this service support? Browser App, Mobile Apps: Android, iOS Does this service offer guides, tutorials and or customer support? Yes, available on our website. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager What is this service generally used for? High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals. Does this service offer an API? Yes, find the complete API reference on our website.	FAQs: No FAQs associated with this application.
Publisher: Founded: - Based in: - Employees: - Likes: Followers:	Publisher: Founded: - Based in: - Employees: - Likes: Followers:
Other: Who uses LiveAgent Startups SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak Regional Restrictions: No restrictions.	Other: Who uses Helpsumo Startups Regional Restrictions: No restrictions.