Compare LiveAgent vs Gnatta vs Support.com

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Crozscore:

94%
what is this?
95%
41%
interest falling

Crozscore:

81%
what is this?
87%
32%
no significant changes

Crozscore:

80%
what is this?
45%
interest rising
LiveAgent screenshot view 2 more Gnatta screenshot view 2 more Support.com screenshot view 3 more

Software Description:

LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel.

LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server).

Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).

Software Description:

Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.

Software Description:

Support.com Cloud is a cloud-based customer support platform that minimizes customer effort and maximizes the benefits customers get from your products. It diagnoses and fixes computer issues for their customers.

The Support.com makes most of its technology to manage machines and run an automated solution for fixing PC problems faster and more efficiently. It also has an embeddable step-by-step self-service widget with agent-assisted support.

Self-Support is cloud-based tech support software designed to improve the self-service environment and customer experience. Agents can provide their customers with step-by-step directions and support to resolve their technical issues.

The service also provides reliable analytics for customer satisfaction insights.

Features:

  • Click-to-Dial
  • Task Scheduling/Tracking
  • 2-Factor Authentication
  • Batch Permissions & Access
  • File Sharing
  • Lead Management
  • Call Tracking
  • Scheduling
  • Marketing Automation
  • Contact Sharing
  • Billing/Invoicing
  • API
  • Data Import
  • Data Export
  • Notifications
  • Dashboard
  • Third-Party Plugins/Add-Ons
  • External Integrations
  • Contact Management
  • Email Integration
  • Customer Management
  • Google Apps Integration
  • Multi-User

Features:

  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • Scheduling
  • Notifications
  • Data Export
  • Data Import
  • API
  • External Integrations
  • Dashboard

Summary:

  • Multichannel support (Email, Voice, LiveChat, FB and Twitter)

  • Intelligent Spam Filter

  • Live Chat

  • Knowledge Base

  • Analytics

  • Ticketing system

  • Suggestions

  • Mobile ready

  • Departments, Tags and Filters

  • Automatic Ticket Distribution & Service-level Agreement (SLA)

Summary:

    No key features associated with this application.

Summary:

  • Agent Support

  • Self-Support

  • Automated Fixes

  • Multimedia Demos

  • Decision Points & Dynamic Decision Points

  • Interaction Analytics

  • Guided Paths Designer

TICKET

$9.00
1 user(s) / month
Included in plan:
  • Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

TICKET+CHAT

$29.00
1 user(s) / month
Included in plan:
  • Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive

$39.00
1 user(s) / month
Included in plan:
  • Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management
  • E-mail support
  • Facebook & Twitter
  • Cloud call center
  • Call center support
  • Gamification
  • Branding free

Pricing:

  • Credit card required: N/A
  • Full access for all - £99 per concurrent user per month.

Continuous support

$19.99
1 user(s) / month
Included in plan:
  • 24/7 technical support
  • On-demand diagnosis
  • Virus removal
  • Network Support
  • New device setup

One-time tech support service

$129.99
One-time fee
Included in plan:
  • Diagnose and Repair
  • Optimize speed
  • Performance fix
  • Virus and spyware removal

Wireless Networking Support

$79.99
One-time fee
Included in plan:
  • On-demand diagnosis
  • Resolution of networking problems
  • Assisting in adding devices to the network
  • Updating security

Computer Tune Up

$79.99
One-time fee

Install and Setup

$49.99
One-time fee
Included in plan:
  • Connecting printer, tablet, smart phone, TV, or other wifi enabled device

FAQs:

    What platforms does this service support?
  • Browser App, Mobile Apps: Android, iOS

  • Does this service offer guides, tutorials and or customer support?
  • Yes, available on our website.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager

  • What is this service generally used for?
  • High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals.

  • Does this service offer an API?
  • Yes, find the complete API reference on our website.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service integrate with any other apps?
  • Integrations: Salesforce, NetSuite, Zendesk.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Videos, Webinars, Phone Support, Email Support.

  • What is this service generally used for?
  • This service is generally used for remote PC diagnostic and repair.

  • Who are the main user groups of this service?
  • Users of this service are individuals, SMEs, and large companies.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • What platforms does this service support?
  • This is a web-based service.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2014
Based in:
London
Employees:
11-50
Likes:
340
Followers:
752

Publisher:

Founded:
-
Based in:
Sunnyvale
Employees:
1001-5000
Likes:
Followers:

Other:

Who uses LiveAgent
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak
Regional Restrictions:
No restrictions.

Other:

Who uses Gnatta
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Support.com
  • Personal
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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