Compare LiveAgent vs Free Call

Software Description:

LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel.

LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server).

Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).

Software Description:

With Free Call, your visitors can phone or message you in a click. It’s a great way to boost your service, sales and more, and keep customers happy.

• Receive visitor calls straight to your existing cell or phone
• Let your site visitors get in touch with you by phone or message
• Use call recording so you never miss a thing

Features:

• Click-to-Dial
• Task Scheduling/Tracking
• 2-Factor Authentication
• Batch Permissions & Access
• File Sharing
• Lead Management
• Call Tracking
• Scheduling
• Marketing Automation
• Contact Sharing
• Billing/Invoicing
• API
• Data Import
• Data Export
• Notifications
• Dashboard
• Third-Party Plugins/Add-Ons
• External Integrations
• Contact Management
• Email Integration
• Customer Management
• Google Apps Integration
• Multi-User

Features:

• Chat
• Customer Management
• Dashboard
• External Integrations
• Notifications
• Contact Management
• Data Visualization
• Multi-User
• Google Apps Integration
• Third-Party Plugins/Add-Ons

Summary:

• Multichannel support (Email, Voice, LiveChat, FB and Twitter)

• Intelligent Spam Filter

• Live Chat

• Knowledge Base

• Analytics

• Ticketing system

• Suggestions

• Mobile ready

• Departments, Tags and Filters

• Automatic Ticket Distribution & Service-level Agreement (SLA)

Summary:

• Your Customers call you for free

• boost your service, sales and more

• Support customers anywhere, anytime, on your mobile & landline phone

• Increase Sales

• Free Call from any country in the world

• Ticketing and messageing system

Pricing:

• Starting from: $12.00/month
• Credit card required: No

• Hosted plans:
  
  
  TICKET
  $12/MONTH
  E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app
  
  
  TICKET+CHAT
  $29/MONTH
  E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app, Live Chat, Real-time visitors monitoring, Chat invitations, Feedback management
  
  
  ALL-INCLUSIVE
  $59/MONTH
  Cloud Call Center, E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app, Live Chat, Real-time visitors monitoring, Chat invitations, Feedback management, Facebook & Twitter, Call center support, Gamification, Branding free

FAQs:

What platforms does this service support?

• Browser App, Mobile Apps: Android, iOS

Does this service offer guides, tutorials and or customer support?

• Yes, available on our website.

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Does this service integrate with any other apps?

• Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager

What is this service generally used for?

• High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals.

Does this service offer an API?

• Yes, find the complete API reference on our website.

FAQs:

No FAQs associated with this application.

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Enterprises

• Web App

• iOS
• Android

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies