Compare LiveAgent vs Smartsupp vs Cugic

Software Description:

LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel.

LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server).

Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).

Software Description:

Free live chat with visitor recording. Use our Free package with unlimited number of agents forever. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. With Smartsupp you see a video with screen, mouse movement and clicks of each visitor. Your customers are on your website right now. Chat with them and see what they do.

Software Description:

Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand.

The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.

Features:

• Click-to-Dial
• Task Scheduling/Tracking
• 2-Factor Authentication
• Batch Permissions & Access
• File Sharing
• Lead Management
• Call Tracking
• Scheduling
• Marketing Automation
• Contact Sharing
• Billing/Invoicing
• API
• Data Import
• Data Export
• Notifications
• Dashboard
• Third-Party Plugins/Add-Ons
• External Integrations
• Contact Management
• Email Integration
• Customer Management
• Google Apps Integration
• Multi-User

Features:

Features:

• File Sharing
• Customer Management
• External Integrations
• Dashboard
• Contact Management
• Batch Permissions & Access
• Multi-User
• Chat
• Notifications
• Lead Management

Summary:

• Multichannel support (Email, Voice, LiveChat, FB and Twitter)

• Intelligent Spam Filter

• Live Chat

• Knowledge Base

• Analytics

• Ticketing system

• Suggestions

• Mobile ready

• Departments, Tags and Filters

• Automatic Ticket Distribution & Service-level Agreement (SLA)

Summary:

• Answer visitors' questions instantly

• Improve customer relations

• Increase conversion rate (impact of Smartsupp on conversion rate is measurable in Google Analytics)

• Understand behavior of your customers

Summary:

No key features associated with this application.

Pricing:

• Starting from: $9.00/month
• Credit card required: No

• Hosted plans:
  
  
  TICKET
  $9/MONTH
  E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app
  
  
  TICKET+CHAT
  $29/MONTH
  E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app, Live Chat, Real-time visitors monitoring, Chat invitations, Feedback management
  
  
  ALL-INCLUSIVE
  $39/MONTH
  Cloud Call Center, E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app, Live Chat, Real-time visitors monitoring, Chat invitations, Feedback management, Facebook & Twitter, Call center support, Gamification, Branding free

Pricing:

• Starting from: $8.00/month
• Credit card required: N/A

• FREE : Free forever with unlimited number of agents
  STANDARD : €8 monthly per agent
  PRO : €19 monthly per agent

FAQs:

What platforms does this service support?

• Browser App, Mobile Apps: Android, iOS

Does this service offer guides, tutorials and or customer support?

• Yes, available on our website.

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Does this service integrate with any other apps?

• Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager

What is this service generally used for?

• High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals.

Does this service offer an API?

• Yes, find the complete API reference on our website.

FAQs:

No FAQs associated with this application.

FAQs:

Who are the main user groups of this service?

• Individuals, Lean Teams, Established Businesses, Industry Leaders

Does this service offer guides, tutorials and or customer support?

• Yes

What platforms does this service support?

• Web & Mobile Apps

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service integrate with any other apps?

• Social Integration Available

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Enterprises

• Web App

• iOS
• Android

Other:

• Freelance
• Startups
• SMEs
• Agencies

• Web App

Other:

• Personal
• Freelance
• Startups
• Agencies
• Enterprises

• Web App

• iOS
• Android