LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features, you'll be able to link every support channel.
LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server).
Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).
About NetDispatcher
REDUCE YOUR COSTS AND INCREASE PROFITS BY 20%
Field service management and office automation software for home improvement businesses
See how office automation and field service management and streamline your business. You’re known for quality workmanship in your community. Your customer service has earned a lot of word of mouth and repeat business.
But that admin work — if only you could automate it all away…
NetDispatcher is your answer to reducing filing cabinets worth of paperwork. Now you can connect your entire office and field staff electronically to ALL of your business information.
Simple and Easy to Use Field Service Platform.
Once you’ve tried field service management software, you’ll never want to go back to pen and paper again. Schedule a live demonstration with one of our qualified sales agents to see the power of office automation and field service management.
Connect schedules between the office and field staff: records can be accessed with any mobile device by field personnel and office staff. Schedules are updated or canceled with instantaneous push notifications
Reduce errors and increase ROI: Paperwork can be a hassle to locate, and sometimes get lost. NetDispatcher puts all your critical customer information, billing records, and other documents in a safe, secure online database, easily accessed through a simple point and click interface.
Integrates with your current accounting software: NetDispatcher integrates with over 65 accounting packages. Connect Sage, QuickBooks, and many others out of the box
Fully customizable platform: Your business is unique, and NetDispatcher is built to suit the needs of your contracting business
No more double entry bookkeeping: Now you can finally update expenses and receipts once let software do the rest.
About Cugic
Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand.
The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
API
Calendar Management
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Fleet Management
Map Visualization
Appointment Scheduling
Features
API
Batch Permissions & Access
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Click-to-Dial
Summary
Multichannel support (Email, Voice, LiveChat, FB and Twitter)
Intelligent Spam Filter
Live Chat
Knowledge Base
Analytics
Ticketing system
Suggestions
Mobile ready
Departments, Tags and Filters
Automatic Ticket Distribution & Service-level Agreement (SLA)
Summary
Simple, Form Based Work Orders
Streamline Customer Followup
Real-Time Dispatch
Drag-n-Drop Scheduling
Real-Time Reporting
Send and Recieve job updates on the fly
Automated Time Tracking
Mobile Workforce
Open API Integrations To Other Software Programs
Summary
No key features associated with this application.
Pricing
Free Account
Free
Included in plan:
Live Chat
Ticketing
E-mail support
Call Center
Knowledge Base
Unlimited Agents
TICKET
$15.00
1 user(s) / month
Included in plan:
Ticketing
Contact forms
Forum & Knowledge base
iPhone/Android app
TICKET+CHAT
$29.00
1 user(s) / month
Included in plan:
Ticketing
Contact forms
Forum & Knowledge base
iPhone/Android app
Live Chat
Real-time visitors monitoring
Chat invitations
Feedback management
All-Inclusive
$49.00
1 user(s) / month
Included in plan:
Ticketing
Contact forms
Forum & Knowledge base
iPhone/Android app
Live Chat
Real-time visitors monitoring
Chat invitations
Feedback management
E-mail support
Facebook & Twitter
Cloud call center
Call center support
Gamification
Branding free
Pricing
Gold Plan Per User
$39.00
1 user(s) / month
Silver Plan Per User
$29.00
1 user(s) / month
Pricing
Lite
Free
Included in plan:
1 Agent Account
30-day Chat History
Embedded Chat Window
1 Concurrent Chat
Professional
$10.00
1 user(s) / month
Included in plan:
Unlimited Chats
Unlimited Agent Accounts
Department Wise Categorization
Unlimited Chat History
Pop-up or Embedded Chat Window
Basic Chat Customization
Enterprise
$18.00
1 user(s) / month
Included in plan:
Unlimited Chats
API Integration
Unlimited Agent Accounts
Unlimited Chat History
Pop-up or Embedded Chat Window
Basic Chat Customization
Basic Chat Stats
Enterprise Plus
$37.00
1 user(s) / month
Included in plan:
Real-Time Monitoring
Unlimited Chat History
Unlimited Chats
Custom Logo In Chat Window
Widget Unbranding
Agent Activity
Unlimited Agent Accounts
Pop-up or Embedded Chat Window
Visitors Tracking Up to 1000
Agent Reports
Data Security
FAQs
What platforms does this service support?
Browser App, Mobile Apps: Android, iOS
Does this service offer guides, tutorials and or customer support?
Yes, available on our website.
Does this service offer multi-user capability (e.g. teams)?
High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals.
Does this service offer an API?
Yes, find the complete API reference on our website.
FAQs
Does this service offer an API?
Yes we have a open API that each customer can use to connect other applications.
Does this service integrate with any other apps?
NetDispatcher integrates with many of the common CRM, accounting, ERP systems out of the box and offers a public API (Application Programming Interface) to enable fast link between systems. Sage, Microsoft NAV and Quickbooks are among the common one. We have over 70 different API connectors.
What platforms does this service support?
We hae a web application that supports any device that has a web broswer and data connection. We have all the same features as a mobile app like caching, offline mode and GPS. On our road map we have a IOS and Android app coming out also.
Who are the main user groups of this service?
We can work with any company that has a mobile work force. Usually when customers has over 5 trucks or 20 or more field service tech it makes sense to use our software. We have a domain experience in landscaping and HVAC
What are some applications this service is commonly used in tandem with?
Most common are Accounting programs like Quickbooks and Sage.
Does this service offer multi-user capability (e.g. teams)?
Yes we have multi-user support and sites for different business locations and crew base teams support.
What is this service generally used for?
We help schedule and dispatcher your field techs work order and track time in the field.
Does this service offer guides, tutorials and or customer support?
We have a online academy the users can use or we have web-based and onsite training avaible for a fee.
FAQs
Who are the main user groups of this service?
Individuals, Lean Teams, Established Businesses, Industry Leaders
Does this service offer guides, tutorials and or customer support?
Yes
What platforms does this service support?
Web & Mobile Apps
Does this service offer multi-user capability (e.g. teams)?
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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