Compare LiveAgent vs Cugic vs Freshservice

LiveAgent Support & Helpdesk (799)	Cugic Customer Chat (5)	Freshservice IT Service Management (ITSM) (66)
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Crozscore: 93% what is this? User Happiness 94% Press Buzz 42% User Trend no significant changes	Crozscore: 71% what is this? User Happiness 92% Press Buzz 23% User Trend interest falling	Crozscore: 84% what is this? User Happiness 75% Press Buzz 45% User Trend no significant changes
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Software Description: LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel. LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server). Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).	Software Description: Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand. The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.	Software Description: Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability. Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Features: Click-to-Dial Task Scheduling/Tracking 2-Factor Authentication Batch Permissions & Access File Sharing Lead Management Call Tracking Scheduling Marketing Automation Contact Sharing Billing/Invoicing API Data Import Data Export Notifications Dashboard Third-Party Plugins/Add-Ons External Integrations Contact Management Email Integration Customer Management Google Apps Integration Multi-User	Features: File Sharing Customer Management External Integrations Dashboard Contact Management Batch Permissions & Access Multi-User Chat Notifications Lead Management	Features: API Gamification Inventory Tracking Dashboard Notifications Scheduling Task Scheduling/Tracking
Summary: Multichannel support (Email, Voice, LiveChat, FB and Twitter) Intelligent Spam Filter Live Chat Knowledge Base Analytics Ticketing system Suggestions Mobile ready Departments, Tags and Filters Automatic Ticket Distribution & Service-level Agreement (SLA)	Summary: No key features associated with this application.	Summary: Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily. Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement. Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question. Knowledge Base: Quick answers to all frequent queries. Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away. Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts. Contract Management: Easy to manage IT contracts with Freshservice.
TICKET $9.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app TICKET+CHAT $29.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management All-Inclusive $39.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management E-mail support Facebook & Twitter Cloud call center Call center support Gamification Branding free	Lite Free Included in plan: 1 Agent Account 30-day Chat History Embedded Chat Window 1 Concurrent Chat Professional $10.00 1 user(s) / month Included in plan: Unlimited Chats Unlimited Agent Accounts Department Wise Categorization Unlimited Chat History Pop-up or Embedded Chat Window Basic Chat Customization Enterprise $18.00 1 user(s) / month Included in plan: Unlimited Chats API Integration Unlimited Agent Accounts Unlimited Chat History Pop-up or Embedded Chat Window Basic Chat Customization Basic Chat Stats Enterprise Plus $37.00 1 user(s) / month Included in plan: Real-Time Monitoring Unlimited Chat History Unlimited Chats Custom Logo In Chat Window Widget Unbranding Agent Activity Unlimited Agent Accounts Pop-up or Embedded Chat Window Visitors Tracking Up to 1000 Agent Reports Data Security	Pricing: Starting from: $19.00/month Credit card required: N/A Blossom: $19/agent/month, billed annually. Garden: $49/agent/month, billed annually. Estate: $79/agent/month, billed annually. Forest: $99/agent, billed annually.
FAQs: What platforms does this service support? Browser App, Mobile Apps: Android, iOS Does this service offer guides, tutorials and or customer support? Yes, available on our website. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager What is this service generally used for? High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals. Does this service offer an API? Yes, find the complete API reference on our website.	FAQs: Who are the main user groups of this service? Individuals, Lean Teams, Established Businesses, Industry Leaders Does this service offer guides, tutorials and or customer support? Yes What platforms does this service support? Web & Mobile Apps Does this service offer multi-user capability (e.g. teams)? Yes Does this service integrate with any other apps? Social Integration Available	FAQs: Who are the main user groups of this service? The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes. What is this service generally used for? Freshservice is used as a cloud-based ITIL service desk solution. What platforms does this service support? Online & native mobile apps. Does this service integrate with any other apps? Freshservice ServiceDesk integrates with the following applications: LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA. Does this service offer an API? Freshservice ServiceDesk has an API available for use. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA. Does this service offer guides, tutorials and or customer support? It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.
Publisher: Founded: - Based in: - Employees: - Likes: Followers:	Publisher: Founded: - Based in: - Employees: - Likes: Followers: 123	Publisher: Founded: - Based in: - Employees: - Likes: 10.2k Followers:
Other: Who uses LiveAgent Startups SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak Regional Restrictions: No restrictions.	Other: Who uses Cugic Personal Freelance Startups Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Arabic, Spanish, Chinese, English, French, German, Urdu Regional Restrictions: No restrictions.	Other: Who uses Freshservice Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese Regional Restrictions: No restrictions.