Compare LiveAgent vs Cugic vs Faveo Helpdesk

LiveAgent Support & Helpdesk (800)	Cugic Customer Chat (5)	Faveo Helpdesk Support & Helpdesk (0)
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Crozscore: 42% what is this? User Happiness 0% Press Buzz 42% User Trend no significant changes	Crozscore: 70% what is this? User Happiness 92% Press Buzz 24% User Trend interest falling	Crozscore: 72% what is this? Press Buzz 36% User Trend interest falling
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Software Description: LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel. LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server). Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).	Software Description: Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand. The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.	Software Description: Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions. Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration. Faveo can also be customised according to requirement and we do undertake such request.
Features: Click-to-Dial Task Scheduling/Tracking 2-Factor Authentication Batch Permissions & Access File Sharing Lead Management Call Tracking Scheduling Marketing Automation Contact Sharing Billing/Invoicing API Data Import Data Export Notifications Dashboard Third-Party Plugins/Add-Ons External Integrations Contact Management Email Integration Customer Management Google Apps Integration Multi-User	Features: File Sharing Customer Management External Integrations Dashboard Contact Management Batch Permissions & Access Multi-User Chat Notifications Lead Management	Features: API Lead Management Multi-User Notifications Dashboard Customer Management Calendar Management Data Export
Summary: Multichannel support (Email, Voice, LiveChat, FB and Twitter) Intelligent Spam Filter Live Chat Knowledge Base Analytics Ticketing system Suggestions Mobile ready Departments, Tags and Filters Automatic Ticket Distribution & Service-level Agreement (SLA)	Summary: No key features associated with this application.	Summary: No key features associated with this application.
TICKET $9.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app TICKET+CHAT $29.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management All-Inclusive $39.00 1 user(s) / month Included in plan: Ticketing Contact forms Forum & Knowledge base iPhone/Android app Live Chat Real-time visitors monitoring Chat invitations Feedback management E-mail support Facebook & Twitter Cloud call center Call center support Gamification Branding free	Lite Free Included in plan: 1 Agent Account 30-day Chat History Embedded Chat Window 1 Concurrent Chat Professional $10.00 1 user(s) / month Included in plan: Unlimited Chats Unlimited Agent Accounts Department Wise Categorization Unlimited Chat History Pop-up or Embedded Chat Window Basic Chat Customization Enterprise $18.00 1 user(s) / month Included in plan: Unlimited Chats API Integration Unlimited Agent Accounts Unlimited Chat History Pop-up or Embedded Chat Window Basic Chat Customization Basic Chat Stats Enterprise Plus $37.00 1 user(s) / month Included in plan: Real-Time Monitoring Unlimited Chat History Unlimited Chats Custom Logo In Chat Window Widget Unbranding Agent Activity Unlimited Agent Accounts Pop-up or Embedded Chat Window Visitors Tracking Up to 1000 Agent Reports Data Security	Pricing: Starting from: $37.00/month Credit card required: N/A Faveo Helpdesk is available in three flavors Community edition Pro Edition Service Desk Community Free Pro $449.00 unlimited user(s) / year
FAQs: What platforms does this service support? Browser App, Mobile Apps: Android, iOS Does this service offer guides, tutorials and or customer support? Yes, available on our website. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager What is this service generally used for? High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals. Does this service offer an API? Yes, find the complete API reference on our website.	FAQs: Who are the main user groups of this service? Individuals, Lean Teams, Established Businesses, Industry Leaders Does this service offer guides, tutorials and or customer support? Yes What platforms does this service support? Web & Mobile Apps Does this service offer multi-user capability (e.g. teams)? Yes Does this service integrate with any other apps? Social Integration Available	FAQs: Does this service integrate with any other apps? Yes we have various plugins integration available for different platforms Does this service offer an API? Yes, we have API's Does this service offer multi-user capability (e.g. teams)? Team, Department options avilable What are some applications this service is commonly used in tandem with? Reseller Club Exotel Envato Podio LDAP What platforms does this service support? Web Android iOS coming soon What is this service generally used for? Pre Sales(Enquiry Management) & Post Sales(Issue Management) Does this service offer guides, tutorials and or customer support? Customer support and tutorials available. Who are the main user groups of this service? Faveo is industry agonist, mainly SME's are target audience.
Publisher: Founded: - Based in: - Employees: - Likes: 5.2k Followers: 10.1k	Publisher: Founded: - Based in: - Employees: - Likes: Followers:	Publisher: Founded: - Based in: - Employees: - Likes: Followers:
Other: Who uses LiveAgent Startups SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak Regional Restrictions: No restrictions.	Other: Who uses Cugic Personal Freelance Startups Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Arabic, Spanish, French, German, English, Chinese, Urdu Regional Restrictions: No restrictions.	Other: Who uses Faveo Helpdesk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: Android Languages: Italian, German, English Regional Restrictions: No restrictions.