LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features, you'll be able to link every support channel.
LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server).
Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).
About Parker Software
We’re Parker Software, and we build digital bridges. More than that, we help your business cross those bridges faster than ever before possible. We do that with a single channel solution that works across your entire digital operation – uniting all your channels under one umbrella and unlocking thousands of new efficiencies.
We’ve eliminated the need for your business to have separate software to manage web analytics, separate software for live chat, for support ticketing, social media management, lead generation, CRM integration, business process automation and more.
The mess of relying on multiple solutions is no more; instead, we’ve created a single, simplifying suite that covers your digital transformation from every angle.
We offer an all-encompassing solution. Even better, we offer this in real-time. This is an entirely new approach to digital engagement, service and operation – a hybrid, fully integrated solution that replaces multiple investments and messy manual processes with streamlined synergy.
About Cadmium
Cadmium simplifies the production of live, hybrid and virtual events and maximizes the value of online learning with a single, flexible platform designed to capture the chemistry of people, ideas, and knowledge. The company’s software products are trusted by more than 900 content-driven organizations worldwide to generate revenue, drive customer retention, and lower operational costs for their events and education initiatives.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
A/B Testing
Analytics
API
Conversion Tracking
Customer Management
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Inventory Tracking
Keyword Tracking
Link Tracking
Multi-User
Notifications
Project Management
SEO
Supplier Management
Dashboards
Reports
Visualization
Features
Accounts Payable
Accounts Receivable
API
Audience Targeting
Budgeting
Calendar Management
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Expense Tracking
External Integrations
Forecasting
General Account Ledger
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Project Management
Scheduling
Social-Media Integration
Supplier Management
Third-Party Plugins/Add-Ons
Travel Management
Summary
Multichannel support (Email, Voice, LiveChat, FB and Twitter)
Intelligent Spam Filter
Live Chat
Knowledge Base
Analytics
Ticketing system
Suggestions
Mobile ready
Departments, Tags and Filters
Automatic Ticket Distribution & Service-level Agreement (SLA)
Summary
Visitor Tracking
Operational Reporting
Code-Free Task Development
Email Parsing/Processing
Language Translation
Data Form Capture
Voice Detection
Internal Chat Rooms
Support Desk
Digital Contact Centre
Business Process Automation
All-Inclusive Systems Integrations
Live Chat
Skills-Based Routing
Intelligent Communication Automation
Web Analytics
Tailored Customer Experiences
Prospect Detection
Lead Generation
Sales Enablement
Social Media Monitoring
Summary
No key features associated with this application.
Pricing
Free Account
Free
Included in plan:
Live Chat
Ticketing
E-mail support
Call Center
Knowledge Base
Unlimited Agents
TICKET
$15.00
1 user(s) / month
Included in plan:
Ticketing
Contact forms
Forum & Knowledge base
iPhone/Android app
TICKET+CHAT
$29.00
1 user(s) / month
Included in plan:
Ticketing
Contact forms
Forum & Knowledge base
iPhone/Android app
Live Chat
Real-time visitors monitoring
Chat invitations
Feedback management
All-Inclusive
$49.00
1 user(s) / month
Included in plan:
Ticketing
Contact forms
Forum & Knowledge base
iPhone/Android app
Live Chat
Real-time visitors monitoring
Chat invitations
Feedback management
E-mail support
Facebook & Twitter
Cloud call center
Call center support
Gamification
Branding free
Pricing
Credit card required: No
Per event pricing per module. Please contact us for more details.
FAQs
What platforms does this service support?
Browser App, Mobile Apps: Android, iOS
Does this service offer guides, tutorials and or customer support?
Yes, available on our website.
Does this service offer multi-user capability (e.g. teams)?
High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals.
Does this service offer an API?
Yes, find the complete API reference on our website.
FAQs
Who are the main user groups of this service?
Our solutions are used by over 10,000 clients across the globe. These are primarily marketing teams, sales and IT departments, and call centres.
Does this service offer guides, tutorials and or customer support?
Yes.
Does this service offer multi-user capability (e.g. teams)?
Yes.
What is this service generally used for?
Digital engagement, digital acquisition and business process automation.
What are some applications this service is commonly used in tandem with?
CRM, marketing automation and call centre software.
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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